I joined BT in 2010 and use BT infinite option 2 at the beginning. In March 2013, I got a email from BT that I can get faster speed without extra cost. I thought that is a free upgrade and I did follow the link and upgrade my service. This month, I wanted to switch to talktalk as it is 1/3 cheaper. At the day the service is switched over, I got a email that I will be charged 163 pound cancellation fee. I called BT and was told that because of the speed upgrade, my contract was automatically renewed. I told the customer service that I was not notified there would be a 12 month contract automatic renew. If I know that, I would not do it because for a normal home user, there is no difference for max speed of 35M and 70M (anyway what I can get, according to speed test is max 50M in my area). I do acknowledge that I did not read the whole term and condition listed on BT website (who will !!). However, I did check my on-line account and did not find any information about my contract period before I did the switch over. As I have been with BT for nearly four years, I thought my contract should be ended at the end of the first 12 months. It is not fair to bind the end customer into another contract with something not really useful and without notifying customer clearly.
Please suggest what can I do.