For the last 5 years I've been at the same location, using the same exchange on which BT Wholesale is the broadband operator although my service is managed by the Post Office since it seemed like a good deal.
In this period I've switched from BTinternet to Plusnet to Post Office in order to get a good deal. The package is Unlimited Downloads and we can only run ADSL upto a max of 8Mbps but the estimated speed was always quoted as 4Mbps due to the usual reason.
It's my understanding that the estimate is just derived from a BT Database based on service availability and distance from exchange.
Regardless my download speed has always been in the region of 6-7Mbps, showing that the line and exchange are capable of this.
A few weeks ago I had appalling download speeds of below 0.2Mbps and contacted the PO Customer Support who's first line was the usual have you done this, that and the other which I'd already done but had to go through again before they would escalate the problem.
Eventually I was contacted by someone from the 'Slow Broadband Team', who basically said they were having many problems with slow broadband which they seemed unable to resolve and if I wanted to go somewhere else there would be no penalty - which there wouldn't be anyway since I'm past my contract period. However, he asked me to monitor my speed for a number of days and get back to them.
Surprisingly after this call my speed went back to the 6-7Mbps range BUT only during the day. For the last 6 or 7 weeks the peak time speed is much lower in the 2-3Mbps second - every day.
I know there are conditions such as fair usage policies but I don't come into this category. The PO are supposed to issue a warning if you do and I haven't received anything.
Now my neighbour - same distance, same exchange is with BT and he experiences no slowdown at peak times.
So, it looks to me as if the PO are deliberately slowing me down at peak times even though there is no indication in my contract that this will occur. I'm currently waiting for a call back to discuss this.
Does anyone else experience this type of service problem.