There is a very clear paragraph about termination and cease charges where it states £34.50+VAT.
So that makes:
£48 - Activation
£41.40 - Cease
£37.99 - WLR Basic SL (whatever this is)
£15 - Telephone number migration
Total = £142.39
I am assuming the OP took their phone number, hence the WLR Renumber
What I am confused about is the WLR Basic SL charge, I am guessing it is "Supply of new Basic line - Per line when Simultaneously Provided with SMPF
" which according to BT is £37.99 inc VAT.
Also the OP when asking if there were any charges did not receive a reply, that is different to being *told* there were no charges and making an assumption that there weren't due to there being no reply.
Now I can argue that Vivaciti are partly at fault for not answering the OPs questions around charges and that the OP should have pursued the cost question until they had an answer outlining the exact costs.
Migration does not mean "house move", there is a losing and winning provider i.e. a provider migration at the same property and free migration means it is free if Vivaciti are the winner provider.,
Vivaciti should have given the OP 10 days notice as per the Direct Debit Guarantee (link posted on another reply) but as it states the guarantee does not cover contract disagreements or disputes...
Fibre > Sky Fibre Pro > Pulse8 Fibre XL - 14ms Ping, Sync ~ 65.78/18.73Mbps - BQM