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Standard User partial
(experienced) Thu 21-Jan-16 21:21:27
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Re: Vivaciti unfairly suspended my internet (story inside)


[re: caffn8me] [link to this post]
 
Vivaciti has had numerous trading styles over the years. This has been discussed many times on the forum. Vivaciti, sole trader, J and V data services, JV data services, International IT Services etc.

This will have no effect on any complaint to their ADR.

The key points are charges levied and whether the the customer was informed and now legal threats made because of posts on this forum.

The ADR should be able to offer advice. Now threats have been made, the ADR should possibly be able to short the 8 week tail.

Edited by partial (Thu 21-Jan-16 21:34:25)

Standard User adslmax
(knowledge is power) Thu 21-Jan-16 21:29:02
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Re: Vivaciti unfairly suspended my internet (story inside)


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
What is your relationship to Vivaciti?


I don't trust this guy! He is too clever to be lying. I used to be with Vivaciti at my old address and he cut me off ADSL and sent the debt collector round but I win the small claim court case that I did pay activation fee but he just cancel direct debit at my end without telling me and blocked me.

Stay away from EVIL TWIST Vivaciti
Standard User partial
(experienced) Thu 21-Jan-16 21:33:30
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Re: Vivaciti unfairly suspended my internet (story inside)


[re: adslmax] [link to this post]
 
In reply to a post by adslmax:
I don't trust this guy!


Guy? The latest vehicle could possibly belong to the previous guy's girlfriend?

Nothing wrong with that, of course.

There could be many reasonable explanations why Vivaciti's trading style has changed so many times over the years and the latest vehicle appears to have a new director.

None of which is any concern to the ADR that the OP should be going to.

Edited by partial (Thu 21-Jan-16 21:42:51)


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Standard User JonDav
(fountain of knowledge) Thu 21-Jan-16 23:35:38
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Re: Vivaciti unfairly suspended my internet (story inside)


[re: partial] [link to this post]
 
In reply to a post by partial:
There could be many reasonable explanations why Vivaciti's trading style has changed so many times over the years and the latest vehicle appears to have a new director.
Possibly a reason?
Standard User BatBoy
(sensei) Fri 22-Jan-16 08:03:21
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Re: Vivaciti unfairly suspended my internet (story inside)


[re: JonDav] [link to this post]
 
History repeats itself http://forums.thinkbroadband.com/which_isp/t/3036928...
Standard User jelv
(knowledge is power) Fri 22-Jan-16 08:57:08
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Re: Vivaciti unfairly suspended my internet (story inside)


[re: JonDav] [link to this post]
 
You get an interesting result if you do this Google search:

site:www.thegazette.co.uk karl prust

Someone doesn't want some pages on there to be seen!

It was probably this: https://www.thegazette.co.uk/notice/L-57642-2046 (found by a search on that website itself)

jelv

Plusnet user since November 2001
Telephone rental: Pulse8

Edited by jelv (Fri 22-Jan-16 09:06:44)

Standard User ukhardy07
(knowledge is power) Fri 22-Jan-16 09:53:27
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Re: Vivaciti unfairly suspended my internet (story inside)


[re: BatBoy] [link to this post]
 
I do feel bad for the guy, presumably there are no funds to do the right thing ie waiver fees etc.
Even the major providers e.g. Sky made no profits for years & years after they setup in 2006.
Standard User bernado
(member) Fri 22-Jan-16 10:26:30
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Re: Vivaciti unfairly suspended my internet (story inside)


[re: ukhardy07] [link to this post]
 
In reply to a post by ukhardy07:
I do feel bad for the guy, presumably there are no funds to do the right thing ie waiver fees etc.
Even the major providers e.g. Sky made no profits for years & years after they setup in 2006.


Though in hindsight with 9,500 views of this thread and counting, that may have been the cheapest thing to do in the long term, irrespective of any perceived rights or wrongs.
Whilst I doubt forum discussions such as this would have much of an affect on the majors, small ISP niche resellers who attract nerdy forum dwellers such as myself would do well to avoid exposure like this.

Customer service is the reason many avoid the big hitters and if that is found to be not up to expectation then it's pretty much game over, for me at least

Edited by bernado (Fri 22-Jan-16 10:34:54)

Administrator seb
(founder) Fri 22-Jan-16 17:06:26
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THREAD CLOSED


[re: Bastien] [link to this post]
 
In reply to a post by Bastien:
In reply to a post by vivaciti:
We can show evidence that the emails were received by gmail, read receipts are irrelevant as not all system (or mail clients for that matter) send them, you can even set your own mail client up not to send read receipts.
Disclose no more of my personal information in a public forum.


I'm going to close this thread as it's not fair on Vivaciti not to be able to respond to allegations.

Sebastien,

Sebastien Lahtinen
Co-Founder,
thinkbroadband.com
[email protected]

personal blog - blog.seb.me.uk
twitter - @sebtweet
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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