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Standard User vivaciti
(knowledge is power) Mon 18-Jan-16 17:04:57
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Re: Vivaciti unfairly suspended my internet (story inside)


[re: Bastien] [link to this post]
 
Hi,
As your email is not managed by us I cannot say one way or the other I am afraid.

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Standard User Bastien
(newbie) Mon 18-Jan-16 17:08:39
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Re: Vivaciti unfairly suspended my internet (story inside)


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Is there an email area as well as the tickets?

Are there relevant tickets for this move?

I can't find the email area, there is just the tickets area, which doesn't have the mysterious email.
Standard User Bastien
(newbie) Mon 18-Jan-16 17:12:54
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Re: Vivaciti unfairly suspended my internet (story inside)


[re: vivaciti] [link to this post]
 
In reply to a post by vivaciti:
Hi,
As your email is not managed by us I cannot say one way or the other I am afraid.

Wow.


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Standard User vivaciti
(knowledge is power) Mon 18-Jan-16 17:19:05
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Re: Vivaciti unfairly suspended my internet (story inside)


[re: Bastien] [link to this post]
 
When you are logged into your account you click on your name and this shows a drop down list of everything you can do in the client area just select the option for Email History.
If you also look under services you can see your order this also shows the details for your new broadband order at your new address.

www.vivaciti.net
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0800 0911797

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Standard User Skilty
(member) Mon 18-Jan-16 17:32:22
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Re: Vivaciti unfairly suspended my internet (story inside)


[re: Bastien] [link to this post]
 
In reply to a post by Bastien:
In reply to a post by vivaciti:
Hi,
As your email is not managed by us I cannot say one way or the other I am afraid.

Wow.


You might want to read this regarding email and the number of ways it can fail to reach the recipient...

plusnet Fibre > Sky Fibre Pro > Pulse8 Fibre XL - 14ms Ping, Sync ~ 65.78/18.73Mbps - BQM
Standard User Bastien
(learned) Mon 18-Jan-16 17:32:51
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Re: Vivaciti unfairly suspended my internet (story inside)


[re: vivaciti] [link to this post]
 
In reply to a post by vivaciti:
When you are logged into your account you click on your name and this shows a drop down list of everything you can do in the client area just select the option for Email History.
If you also look under services you can see your order this also shows the details for your new broadband order at your new address.

Ok I see what you mean. No I never saw this email as it was not sent to me. I wonder why.
Standard User vivaciti
(knowledge is power) Mon 18-Jan-16 17:40:31
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Re: Vivaciti unfairly suspended my internet (story inside)


[re: Bastien] [link to this post]
 
Hi,
Just for the record it was sent to you, what you are saying is you never received it.
As I said I don't know why I am afraid that only shows the emails that were sent from our system and include automated email (system generated, as in this case of a new order) and tickets you send to us and we reply to.

www.vivaciti.net
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0800 0911797

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Standard User Bastien
(learned) Mon 18-Jan-16 17:43:24
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Re: Vivaciti unfairly suspended my internet (story inside)


[re: Bastien] [link to this post]
 
Also it doesn't say where it is sent to.

Also there is only 10 emails in your email history, the earliest one is from 27/10/2015, I can't find any older ones.

"Showing 1 to 10 of 10 entries"
Standard User Bastien
(learned) Mon 18-Jan-16 17:49:17
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Re: Vivaciti unfairly suspended my internet (story inside)


[re: vivaciti] [link to this post]
 
I feel I have wasted enough time trying to wrestle with your system.

It is just a small case of non-communication, as I never received the email.
Standard User ukhardy07
(knowledge is power) Mon 18-Jan-16 17:49:30
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Re: Vivaciti unfairly suspended my internet (story inside)


[re: Bastien] [link to this post]
 
Hoping to see vivaciti do the right thing and waiver the charges, given all of the inconvenience they have caused you by suspending your service and not making the charges clear.

I had expected the smaller ISPs to be better at this kind of thing but I guess they need to keep the pursestrings tight.

BT, Sky, Virginmedia et al would almost certainly have wavered the charges on this bill. If you had contacted them 4 days before the billing date, they would have almost certainly not cut off the connection... My experience with VM, BT and Sky is that whenever I have disputed a charge, they remove it from the following bill pending investigation, and you just pay the standard charges until the dispute is resolved. They also continue to report positively to credit reference agencies.

Also, if you tried to migrate away, they would never block it, but would then request a payment in full of the remaining contract.

Edited by ukhardy07 (Mon 18-Jan-16 17:55:40)

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