Hoping to see vivaciti do the right thing and waiver the charges, given all of the inconvenience they have caused you by suspending your service and not making the charges clear.
I had expected the smaller ISPs to be better at this kind of thing but I guess they need to keep the pursestrings tight.
BT, Sky, Virginmedia et al would almost certainly have wavered the charges on this bill. If you had contacted them 4 days before the billing date, they would have almost certainly not cut off the connection... My experience with VM, BT and Sky is that whenever I have disputed a charge, they remove it from the following bill pending investigation, and you just pay the standard charges until the dispute is resolved. They also continue to report positively to credit reference agencies.
Also, if you tried to migrate away, they would never block it, but would then request a payment in full of the remaining contract.
Edited by ukhardy07 (Mon 18-Jan-16 17:55:40)