plus net "Rip off"

The internet provider has been the supplier for the last 4 years.We are closing the business and wished to cease the ISP ,we got a termination charge .In my opinion that would have been OK if we had signed up and then left within a year.After 4 years to be charged an amount for cessation of business it bordering on the illegal in my opinion ,BEWARE before signing up with plus net ,they are owned by BT.

I think if you examine the Terms and Conditions of as many ISPs as you like you will rarely if ever find one that doesn't have a cessation fee for the complete cease of broadband, as opposed to a migration away.

They are charged one.

Edited by RobertoS (Fri 29-Jan-16 17:21:47)

All providers are charged a cease fee to terminate a lines service if it is not being transferred...

4 years? I suspect the clause about the termination charge would have already been in the T&Cs you agreed to when you signed up. If not you will have been notified of the detrimental change to the T&Cs when it was introduced and given the opportunity to leave for free.

Don't blame Plusnet for your own failure to read the T&Cs you have agreed to!

Edited by jelv (Sat 30-Jan-16 10:19:32)

It isn't "bordering on the illegal" as PN state in their T&Cs about various charges that will be applied in certain circumstances with regard to their services, unfortunately many people neglect to read the terms and conditions in full if at all when they sign up for a contract, buy products online or direct from a shop, download software etc, etc.

Edited by Apprentice (Sat 30-Jan-16 10:51:29)

Doh!

If your out of contract the cessation fee should not apply..

Cessation charges don't apply if:
•You switch to a service that's part of the BT Wholesale network
•You're a customer without a contract on any of the following products:
•Plusnet Essentials
•Unlimited
•Unlimited Fibre
•Unlimited Fibre Extra

http://www.plus.net/support/customer_service/billing...

What if they were on a "business" product? Just a thought. The T & Cs could be different. Or as they've been there four years, simply a SOHO product not on that list?

Wrong assumption
The products listed are those where there was a no contract option and it cost more. It isn't when the contract has run out
There was never such a contract on business http://www.plus.net/support/broadband/products/archive/

In reply to a post by mlmclaren:

All providers are charged a cease fee to terminate a lines service if it is not being transferred...

Not all - not even by a long chalk.

But they are (often, but not always) charged at wholesale level so they may and thus sometimes do at retail level.