On Friday 19th I found that I could not either send or receive BT emails on any of the different BT email addresses I have. Phoned BT who took control of my screen and changed password of an email account (I had already tried this!) and all he got was a screen saying the account needed reactivating. He told me that the problem would have to be escalated to level 2 and they would phone me on Saturday.
Saturday afternoon phone call from Level 2 - she did exactly the same as had been done the day before and got the same result. To which I heard he say "Oh!". She informed me that the problem would be reported to a higher level. When asked how long it would take to solve the problem she said she would ring me on Thursday (4 days later),
Asked why she couldn't ring me before then she said nothing could be done before Monday as "tomorrow is a holiday"
Going online I discovered people on the BTcare site on twitter and on other sites that report on broadband problems reporting the same problem (some saying it had been lasting for many days). Yet there is nothing on the BT website about them having a problem with their email service and their telephone status line states there are no problems.
In these days where banks, utilities and companies (including BT) like or even insist paperless accounts we cannot manage without emails
So are others experiencing the same problem?
What are BT doing about this problem?