I already know that the display shows the number that is calling. So then why the trick question - what is your telephone number? Answer me that call centre staff.
It's call SECURITY... Have you not heard of spoofing telephone numbers...
And call centre staff, you did not answer why when you have been given a list. After asking what can you do to help, do you then ignore the list, and ask again what it is I want?
So you gave him a list... Do you think that you will get it all? Do you think that it was possible that he could do this? You were asked a simple question. Yet shot off on one.
About 'high quality microphones'. If one person is using high quality microphones, surely at least most of them should be using high quality microphones. I say this as I would imagine that companies upgrade the equipment en-masse And guess what I almost invariably can hear what is going on about the call centre staff - so they are not using high quality microphones are they?
I don't work for BT. So have no idea of the quality of their kit. But do know that we can request different mic's to suit our style. As well as despite being upgraded. Some people still use the old kit they like.
There is no security in asking question that other people would know the answers to. Such as address, name, telephone number, post code. I would accept name and password. But to ask all those other questions is just gilding the lilly, or asking questions for the sake of asking question, to continue the charade that its done for security.
There are only a limited number of questions that can be set. Even then people complain because they can't remember simple stuff they have set up.
Passwords... The biggest cause of failed security... Praise the lord for voice ID.
I had a conversation with the organisation that is meant to be regulating the DPA. They said that the questions should be unique - that is only I and the company would know the answer. How does asking the name, address, telephone number, postcode etc qualify as unique information that only the customer and company would know? And BTW call centre staff - who is it that regulates the DPA? How many questions should be asked to satisfy the DPA? And what questions should be asked to satisfy the DPA? (I have given you a clue about this).
The question has to be unique to you.... And YES you could search the net or dustbins and find just about every bit of info on people if you wanted.
Hence Voice id coming in.
Number of question, well that is upto each company to decide. Hence why some ask more and others less. A lot depend on the level of damage that could be done by a impostor getting in...
Who regulates DPA.... I thought you had spoken to them....
BTW. I have a name... You are the one calling them selves "Call Centers "
. Or are you just talking to yourself, as I know with attitude like yours. Many staff would simply switch off.
\_0-0_/ AdsL is Hell \_0-0_/
Wats SUP doc.... You using too much.....