Never heard of them, but there is a long tail of small unheard of names out there.

Smaller can mean better more personal customer service, but it does not always apply.

Chess Limited, Company No: 02797895 own the domain. Complicated accounts that I haven't time to analyse.

Yep, that's them. Again another unknown company providing so-called broadband services to providers which seems below par.

[censored] service again tonight - https://www.thinkbroadband.com/speedtest/15181268692...

I was getting better speeds when I was on ADSL.

No I haven�t, but that�s because I�m not a customer of theirs.

Sorry that question was directed at 'Rhydszz'.

In reply to a post by fuzed:

Sorry that question was directed at 'Rhydszz'.

Whose post has both a Reply button and a quote button .

yes, I know, sorry must have pressed the wrong reply to button lol

have you contacted them to get the issue resolved, I've basically been sending them lots of logs etc, they logged a ticket, and been told its an issue, when asking for updates wouldn't hear anything, had to call to ask for someone to give me an update, only to get a reply when they realised I was a little irate, its been a while now, that this issue has been ongoing, end of November this issue was logged.

I was told by Support (Kevin I think) that it could take three months or longer for Openreach or who ever the issue is with to get this sorted out, which is not good enough.

I thought joining a smaller provider would mean a better service, the only way issues seem to get resolved is when providers are put in the limelight, i.e. shamed on social media etc, which I did with SSE and got results.

I wrote this reply to the wrong person before lol.

Quite possibly.

Do you know the actual underlying network (BT Wholesale/TTB/Vodafone etc)? If you want to give us a call and ask for me, I can have a look as it may help you to avoid using that (to rule out it being the issue) for any future moves you do.

Matt

Thanks Matt,

When asked previously the reply was 'We use the backhaul of Vodafone or BTWholesale, dependent upon who has the best option on a particular exchange.'.

They defiantly don't use TTB (they've advised me of that already).

I've got them switching my service over on the 16th Feb, so if I'm still having issues I will be having words with them about contractual obligations, and I'll possibly give you a call after that. I used to be a Xilo customer many years ago, and you were great when I was with you guys (when you were Xilo).