......The OP has actually had their line taken by another order and won't be a simple cable switch and is not an Openreach mistake.
That's exactly what happened in the case with my neighbours line. They had their line taken too.
When I phoned my isp to ask why I had no broadband, they did a line check for me and said why haven't you connected our new modem / router up that we sent you. We can still see your old Global 4 modem.
To that I replied, I have connected your new modem to my line, and I have never had a Global 4 modem.
However, I know one of my neighbours has a Global 4 modem.
To that the isp replied "Hold on a minute, the phone number of the line I just checked isn't your phone number. It looks like this could be your neighbours phone number". He then read out the number to me (which wasn't my number) and I wrote it down. I then went to my neighbour and asked if the number I had had been given by my isp was his number, and low and behold, it was his number.
Also my isp said I had both lines showing on my account (I only ordered one new line and was a new customer). And indeed the new telephone line I had worked as a telephone line on the correct new number they gave me. So there was no switch of services, it was a new install. So surely my isp wouldn't made a mistake and requested a new install and a switch of services at the same time. Could they? If so where did they get my neighbours number from, in order to switch their service?
When my neighbour phoned his isp, they said the line had been taken away. And was initially told they would have to wait 2 to 3 weeks before their service was reconnected.
When Openreach returned a few days to sort my neighbours out, they spent two whole days down various manholes where we live, trying to sort it out, before they got my neighbour back on line.
Freeserve 0800 Dial-up with Hayes Accura External 336/56k fax modem via com port 2.
Edited by mrmarktigger (Fri 14-Feb-20 11:17:45)