We've been with TalkTalk for 4-5 years as we are short of choices (we live in London, about 5.4 km from central London, i.e. Westminster). We are on basic broadband (not fiber).
For the past couple of months we've been experiencing intermittent internet connection. A slow connection was identified and a new router was sent to us but still not much joy.
The past 2 weeks I've been on the phone with TalkTalk and have been kept on the phone for sometime, while the tech support 'run checks'. I've been asked the same questions by each tech support specialist and every time they blame it on the number of devices, usually 6. Today it's only my mum and I at home, the internet connection is appalling! When I asked the tech support for the router's IP address, she seemed to have changed the tune and said that we were sent the 'wrong router' (the current router is only 3 weeks old). They'll be sending us a new router. I think that something is not right.
Does anybody know if there are underlying issues with TalkTalk, at present?