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Standard User RNella8
(newbie) Thu 16-Apr-20 11:49:51
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TalkTalk: how to contact (I moved over to Virgin)


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I've been trying to contact TalkTalk for the past 2 weeks. Chat and telephone lines are closed, save for special cases.
Our connection has been appalling for several weeks, some days it simply doesn't go anywhere. I had to call TalkTalk on several occasions. Two of us must keep working in this home, no internet is not an option.
We moved to Virgin fiber broadband + phone a couple of days ago. Since the phone number was carried over by Virgin, I'm supposed to contact TalkTalk (https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737) .
But how to contact TalkTalk, when there's no chat or email address? Is there a postal address for complaints and cancellations?

Thank you.

Edited by RNella8 (Thu 16-Apr-20 11:52:17)

Standard User GonePostal
(committed) Thu 16-Apr-20 13:06:13
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Re: TalkTalk: how to contact (I moved over to Virgin)


[re: RNella8] [link to this post]
 
There is a postal address towards the bottom of the complaints page on the TalkTalk web-site (https://community.talktalk.co.uk/t5/Articles/How-do-...)
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