I have been with Origin for many years and had a few issues but all tended to be okish.
A few years ago I had problems with speed but after they upgraded network the speed was great. I have an 80:20 connection with them and last few weeks speeds have been fine except between 7-11pm - and it's almost clockwork that the service degrades significantly.
I have spoken to them a couple of times and first time they reached out to Openreach to see if congestion at the exchange which apparently there isn't, I am synced at 80:20. So they don't know what cause is.
They suggested it's because I am a heavy user - I had use nearly 100gig a day but not sure why that matters. All our TV is consumed through internet Netflix etc. family of four. I have also been working from home with tons of Video Conferencing and file transfers etc.. I don't torrent or anything..
They said they needed me to contact them in a slow period so they can run some more tests and I forgot on Friday and they close at 8.30pm so hard to get through.
I have been running a speedtest every 10mins for a lot of the last 2weeks. The machine the test is running on is hardwired.
The results are here: https://testmy.net/myaverage/Bounderboy
As you will see the dip is almost clockwork. I wondered if anyone had any ideas on what it might be, what I can try and how I can approach getting it fixed..
Thanks in advance.