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ISP Representative uno
(isp) Sun 19-Apr-20 16:41:14
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Re: Origin Broadband - Evening Speed Issues


[re: bounderboy] [link to this post]
 
In reply to a post by bounderboy:
I am pretty sure my usage is flat throughout the day and "Peak time viewing" isn't the issue as everyone is home watching tv all day etc...


You'd be surprised.

The peak trend of 4pm-12am is still there and higher than pre-covid19 times. Some days this extends out earlier but whilst day usage has increased, evening has even more so.

This isn't unique to one ISP either, it is a trend that most, if not all, networks will see where a large number of their base is consumer.

Linx data is a good example of the evening peak where some days are higher and longer than others. https://portal.linx.net/stats/lans

Matt

uno Communications
t: 0333 773 7700
uno Speedtest
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User jelv
(knowledge is power) Sun 19-Apr-20 17:05:21
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Re: Origin Broadband - Evening Speed Issues


[re: bounderboy] [link to this post]
 
It seems some people think it could be that your usage is higher in the evening than you believe.

I suggest you turn of the AP's for a short time when it's going slow so that the only thing connected is the PC running the speedtest to confirm that it's nothing to do with what everyone else in the household is doing.

jelv

AAISP November 2016
(Previous ISP Plusnet November 2001 to October 2016) Why I left Plusnet
Telephone rental: Pulse8
Standard User mbames
(committed) Sun 19-Apr-20 17:31:21
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Re: Origin Broadband - Evening Speed Issues


[re: jelv] [link to this post]
 
In reply to a post by jelv:
It seems some people think it could be that your usage is higher in the evening than you believe.

I suggest you turn of the AP's for a short time when it's going slow so that the only thing connected is the PC running the speedtest to confirm that it's nothing to do with what everyone else in the household is doing.


This was my suggestion too... shouldn't be difficult for the OP to do, and will verify at least it isn't something in the house causing the issues he is experiencing. At that point it might point the finger to local congestion....

Vodafone Fibre (Superfast2 - 80/20), Draytek 130, DrayTek 2925, DrayTek AP-910c x 2
(Gone but not forgotten: AP-700, 2820n x 2, 2800vg, 2800, HG612)

Speedtests:
ThinkBB - Mini | ThinkBB - Full | Speedtest.net


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Standard User bounderboy
(learned) Sun 19-Apr-20 20:12:33
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Re: Origin Broadband - Evening Speed Issues


[re: mbames] [link to this post]
 
In reply to a post by mbames:
In reply to a post by jelv:
It seems some people think it could be that your usage is higher in the evening than you believe.

I suggest you turn of the AP's for a short time when it's going slow so that the only thing connected is the PC running the speedtest to confirm that it's nothing to do with what everyone else in the household is doing.


This was my suggestion too... shouldn't be difficult for the OP to do, and will verify at least it isn't something in the house causing the issues he is experiencing. At that point it might point the finger to local congestion....


Technically easy... but harder with two teens glued to it..

When I mentioned Peak times I meant within my usage. Eg. Today I have been watching tv all day - as has rest of house and normalish results.. then 7pm huge dip...bang - so odd..
Standard User bounderboy
(learned) Mon 20-Apr-20 21:15:51
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Re: Origin Broadband - Evening Speed Issues


[re: mbames] [link to this post]
 
In reply to a post by mbames:
In reply to a post by jelv:
It seems some people think it could be that your usage is higher in the evening than you believe.

I suggest you turn of the AP's for a short time when it's going slow so that the only thing connected is the PC running the speedtest to confirm that it's nothing to do with what everyone else in the household is doing.


This was my suggestion too... shouldn't be difficult for the OP to do, and will verify at least it isn't something in the house causing the issues he is experiencing. At that point it might point the finger to local congestion....


Again as everynight performance dipped significantly from 7.30pm onwards

So Turned off AP's tonight..

Result before AP's turned off: https://testmy.net/db/e92sz5BGb

Result while no AP's on (just wired computer doing test: https://testmy.net/db/2T1wTzlL5

Result after AP's back on: https://testmy.net/db/J2NqCcHIM


Hmmm so ruled out usage at home causing problem... Here is URL That shows all my tests last few weeks with funky graphs. https://testmy.net/quickstats/Bounderboy?type=user_n...


Really not sure what is happening here if not congestion at exchange
Standard User bounderboy
(learned) Mon 20-Apr-20 21:37:23
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Re: Origin Broadband - Evening Speed Issues


[re: bounderboy] [link to this post]
 
Couple of other tests:

https://fast.com/en/share/7.1Mbps.html

-

However https://speedtest.btwholesale.com - shows 67mb/s - i never find it that accurate always seems optimistic

-

Speedtest.net - seems a lot happier too but defo not a true reflection.. https://www.speedtest.net/result/9311891300
Standard User sof006
(newbie) Mon 20-Apr-20 22:03:54
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Re: Origin Broadband - Evening Speed Issues


[re: bounderboy] [link to this post]
 
In reply to a post by bounderboy:
Couple of other tests:

https://fast.com/en/share/7.1Mbps.html

-

However https://speedtest.btwholesale.com - shows 67mb/s - i never find it that accurate always seems optimistic

-

Speedtest.net - seems a lot happier too but defo not a true reflection.. https://www.speedtest.net/result/9311891300


I'm telling you for a fact this is very typical of Origin. Exactly the same issues when I was with them, nothing has changed by the looks of it. Their network cannot handle the load. If I was you and your contract is up i'd consider moving to someone else.
Administrator MrSaffron
(staff) Mon 20-Apr-20 22:17:51
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Re: Origin Broadband - Evening Speed Issues


[re: sof006] [link to this post]
 
Alas yes this does seem to be a pattern with Origin i.e. not first time

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User jelv
(knowledge is power) Tue 21-Apr-20 12:43:22
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Re: Origin Broadband - Evening Speed Issues


[re: bounderboy] [link to this post]
 
Another couple of tests to do using this time the thinkbroadband speed tester which is far more informative than speedtest.net (again run these wired with the AP's off).

Run one during the day when it is running normally, and one in the evening when it has slowed down.

I expect you'll find that the speeds of the x1 and x6 tests are very similar during the day but that in the evening the x1 test is significantly slower. If so that is a classic symptom of suppliers network congestion.

(When you go to the results page it gives you the code to share the results directly to these forums)

jelv

AAISP November 2016
(Previous ISP Plusnet November 2001 to October 2016) Why I left Plusnet
Telephone rental: Pulse8
Standard User bounderboy
(regular) Tue 21-Apr-20 15:26:42
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Re: Origin Broadband - Evening Speed Issues


[re: jelv] [link to this post]
 
In reply to a post by jelv:
Another couple of tests to do using this time the thinkbroadband speed tester which is far more informative than speedtest.net (again run these wired with the AP's off).

Run one during the day when it is running normally, and one in the evening when it has slowed down.

I expect you'll find that the speeds of the x1 and x6 tests are very similar during the day but that in the evening the x1 test is significantly slower. If so that is a classic symptom of suppliers network congestion.

(When you go to the results page it gives you the code to share the results directly to these forums)


Thanks for the idea of this.....here is the result now:

My Broadband Speed Test

My Broadband Speed Test

My Broadband Speed Test

My Broadband Speed Test

My Broadband Speed Test

My Broadband Speed Test

My Broadband Speed Test

My Broadband Speed Test

My Broadband Speed Test



Will do one again later on smile

Edited by bounderboy (Tue 21-Apr-20 19:39:12)

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