Origin Broadband - Evening Speed Issues :: ISP Unhappiness

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bounderboy
(regular) Thu 23-Apr-20 13:05:13

Re: Origin Broadband - Evening Speed Issues

[re: olorinh] [link to this post]

Wow Olo and Zzing, thanks for taking time to go through that thoroughly fascinating and also a lot more information gleaned than my speedtests were doing..

Not sure if it helps but I do have a static ip address, paid for, so are you saying that this actually seems to "normally" give a better routing. Funny enough until three weeks ago i had same as you - un-contended beautifully consistent connection. Hence not moving.

I wonder if turning off modem could work - happy to do that - will have to do that over night i guess. For fear of reprisal from rest of household. smile

Strangely enough I only sent the good WinMtr result to Origin who didn't want anything and the response was "Yes we have raised this!" - and when I asked who to she said "the supplier " .

So that seems to fit in with your ideas that by seeing the routing they have identified "the hop" that is causing the problem. And I am unlucky to be routing through it.

Thanks again for all that info - so very interesting...

bounderboy
(regular) Thu 23-Apr-20 14:18:38

Re: Origin Broadband - Evening Speed Issues

[re: bounderboy] [link to this post]

Just did a quick reboot of my openreach modem... and it indeed has changed path now..

Be interesting to see if that makes any difference - hope it doesn't make it worse lol smile

Text

|------------------------------------------------------------------------------------------|
 |                                      WinMTR statistics                                   |
 |                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
 |------------------------------------------------|------|------|------|------|------|------|
 |                             192.168.1.1 -    0 | 1022 | 1022 |    0 |    1 |   15 |    1 |
 |                             10.0.254.88 -    0 | 1022 | 1022 |   14 |   16 |   84 |   14 |
 |                            10.0.244.245 -    0 | 1022 | 1022 |   15 |   19 |  102 |   15 |
 |               10ge2-3.core1.lon2.he.net -    0 | 1022 | 1022 |   14 |   18 |   51 |   34 |
 |                 e0-35.core3.lon1.he.net -    0 | 1022 | 1022 |   14 |   18 |   66 |   14 |
 |            ip81-60.fastly-gw2.lonap.net -    0 | 1022 | 1022 |   14 |   16 |   38 |   15 |
 |                            151.101.0.81 -    0 | 1022 | 1022 |   13 |   16 |   39 |   15 |
 |________________________________________________|______|______|______|______|______|______|
    WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Thanks for tip..Jelv - looks so much better smile

Edited by bounderboy (Thu 23-Apr-20 14:31:16)

jelv
(knowledge is power) Thu 23-Apr-20 14:23:21

Re: Origin Broadband - Evening Speed Issues

[re: bounderboy] [link to this post]

Tip: Wrapping it in code tags makes it more presentable!

Text

|------------------------------------------------------------------------------------------|
 |                                      WinMTR statistics                                   |
 |                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
 |------------------------------------------------|------|------|------|------|------|------|
 |                             192.168.1.1 -    0 | 1022 | 1022 |    0 |    1 |   15 |    1 |
 |                             10.0.254.88 -    0 | 1022 | 1022 |   14 |   16 |   84 |   14 |
 |                            10.0.244.245 -    0 | 1022 | 1022 |   15 |   19 |  102 |   15 |
 |               10ge2-3.core1.lon2.he.net -    0 | 1022 | 1022 |   14 |   18 |   51 |   34 |
 |                 e0-35.core3.lon1.he.net -    0 | 1022 | 1022 |   14 |   18 |   66 |   14 |
 |            ip81-60.fastly-gw2.lonap.net -    0 | 1022 | 1022 |   14 |   16 |   38 |   15 |
 |                            151.101.0.81 -    0 | 1022 | 1022 |   13 |   16 |   39 |   15 |
 |________________________________________________|______|______|______|______|______|______|

jelv

AAISP November 2016
(Previous ISP Plusnet November 2001 to October 2016) Why I left Plusnet
Telephone rental: Pulse8

Edited by jelv (Thu 23-Apr-20 14:24:58)

bounderboy
(regular) Thu 23-Apr-20 18:51:16

Re: Origin Broadband - Evening Speed Issues

[re: bounderboy] [link to this post]

Might have made it worse by rebooting blush

Text

|------------------------------------------------------------------------------------------|
 |                                      WinMTR statistics                                   |
 |                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
 |------------------------------------------------|------|------|------|------|------|------|
 |                             192.168.1.1 -    0 | 13574 | 13574 |    0 |    1 |   32 |    1 |
 |                             10.0.254.88 -    1 | 13569 | 13568 |   13 |   16 |   61 |   14 |
 |                            10.0.244.245 -    1 | 13569 | 13568 |   14 |   20 |  165 |   26 |
 |               10ge2-3.core1.lon2.he.net -    0 | 13574 | 13574 |   13 |   19 |   68 |   21 |
 |                 e0-35.core3.lon1.he.net -    0 | 13573 | 13573 |   14 |   20 |  966 |   16 |
 |            ip81-59.fastly-gw1.lonap.net -    1 | 13569 | 13568 |   14 |   17 |   56 |   15 |
 |                          151.101.192.81 -    0 | 13573 | 13573 |   13 |   17 |   60 |   24 |
 |________________________________________________|______|______|______|______|______|______|
    WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

bounderboy
(regular) Thu 23-Apr-20 20:22:01

Re: Origin Broadband - Evening Speed Issues

[re: bounderboy] [link to this post]

I might be speaking to soon.. but my internet hasn;t dipped yet tonight.

I am feeling so dumb.. if rebooting router for 10secs has fixed it I will feel very stupid... Apologies if this was an obvious thing I should have done :-|

sof006
(newbie) Thu 23-Apr-20 23:19:35

Re: Origin Broadband - Evening Speed Issues

[re: bounderboy] [link to this post]

In reply to a post by bounderboy:
Origin have asked me to run WinMTR. and send them results - I did this morning.. I assume they will want me to this evening too...

Not sure if they will show anything but it's another test other than speedtests

Again this is exactly what Origin told me to do, then they said they'd get back to me. Then getting back to me via email claiming to have fixed the issue. Only for a week later it goes back to doing exactly what it was doing before.

Not to sound like i'm trying to shower my opinions of Origin on yourself, but so far they're doing everything to you as they did to me. I doubt they'll fix it (and if they do, for very long).

sof006
(newbie) Thu 23-Apr-20 23:23:38

Re: Origin Broadband - Evening Speed Issues

[re: bounderboy] [link to this post]

In reply to a post by bounderboy:
I might be speaking to soon.. but my internet hasn;t dipped yet tonight.

I am feeling so dumb.. if rebooting router for 10secs has fixed it I will feel very stupid... Apologies if this was an obvious thing I should have done :-|

I wouldn't hold your breath...

zzing123
(regular) Fri 24-Apr-20 00:48:35

Re: Origin Broadband - Evening Speed Issues

[re: bounderboy] [link to this post]

In reply to a post by bounderboy:
I might be speaking to soon.. but my internet hasn;t dipped yet tonight.

I am feeling so dumb.. if rebooting router for 10secs has fixed it I will feel very stupid... Apologies if this was an obvious thing I should have done :-|

Have you checked the modem isn't having a spurt of Errored Seconds (ES) counts in the DSL modem? During peak times there may be a lot of crosstalk and that can lead to a fault that Openreach will fix. You say you have an Openreach modem, so unlock it, get the stats and collect them for a day...

bounderboy
(regular) Fri 24-Apr-20 08:19:13

Re: Origin Broadband - Evening Speed Issues

[re: zzing123] [link to this post]

In reply to a post by zzing123:
Have you checked the modem isn't having a spurt of Errored Seconds (ES) counts in the DSL modem? During peak times there may be a lot of crosstalk and that can lead to a fault that Openreach will fix. You say you have an Openreach modem, so unlock it, get the stats and collect them for a day...

Well update - yesterday evening everything stayed flat - no dip to unuseable at all - first time in two weeks. So the reboot or the path change or something coincidental worked ...... for now...

With regards to openreach modem I have an ECI model which I don't think you can get stats from - I think it is only the Huawei ones you can?

I have opportunity to move to Vodafone Business Broadband (not sure if different to domestic) or just different name. But can get Static IP address 80:20 for tenner less a month. To be fair I don't pay it so saving doesn't matter.. but wondering if I am leaping from frying pan to fire and if changing during current climate would be risky.. as need my broadband

Edited by bounderboy (Fri 24-Apr-20 09:19:06)

RobertoS
(elder) Fri 24-Apr-20 10:16:12

Re: Origin Broadband - Evening Speed Issues

[re: bounderboy] [link to this post]

Is that business one including or excluding Vat?

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
"Democracy means simply the bludgeoning of the people by the people for the people." Oscar Wilde

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