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Standard User flilot
(regular) Fri 24-Jul-20 18:46:59
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Re: Vodafone Giga"Fast" FTTP - Not Even 24 Hours in - Nightm


[re: Michael_Chare] [link to this post]
 
In reply to a post by Michael_Chare:
Can a customer typically get any information from an ONT much like they could from and HG612 VDSL modem?


Not that I'm aware of.

Carl
____________________________
cabinet8 - My journey back to xDSL after a decade with VM
ZeN Fibre 2 | Huawei HG612 via Fritz!Box 7530 | ECI Cab
Standard User flilot
(regular) Fri 31-Jul-20 18:11:07
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Re: Vodafone Giga"Fast" FTTP - Not Even 24 Hours in - Nightm


[re: flilot] [link to this post]
 
Another update. After a long game of ping pong between Vodafone and CityFibre (who were adamant the issue was not on their network side), it transpires there is another Gigafast customer with exactly the same issue as me in the same geographical area. Correlating the data, Vodafone have discovered we are connected to the same line card, so have thrown the fault back to CityFibre for investigation and hopefully replacement or a lift and shift to another card. Hopefully we are on the way to a resolution. A faulty line card would also, I think, explain the weird packet loss symptoms shown on my BQM Graph for the connection.

Again I can't fault the Vodafone Gigafast tech support team (all been UK based, and some working from home), they have always called back when they said they would, and have kept me informed throughout via text or calling with updates.

CityFibre it seems need to up their game with regards to fault finding and resolution, and information relayed back to their customer (Vodafone). I guess its probably a similar situation sometimes with ISPs trying to get a resolution and information from Openreach.

Carl
____________________________
ZeN Fibre 2 | Huawei HG612 via Fritz!Box 7530 | ECI Cab (on G.INP trial)
vodafone Gigafast 100/100 | THG3000 (currently faulty!)
Standard User AyeUp
(learned) Sun 02-Aug-20 21:36:33
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Re: Vodafone Giga"Fast" FTTP - Not Even 24 Hours in - Nightm


[re: flilot] [link to this post]
 
Gigafast Care and Tech are based in Newark (when they would be in the office), they're a specialised team (although deal with FTTC as well but not as often). They know their stuff, just a shame its taking as long it as it is doing, usually Gigafast works well from the off.

Regards


JM


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Standard User flilot
(regular) Sun 02-Aug-20 23:58:06
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Re: Vodafone Giga"Fast" FTTP - Not Even 24 Hours in - Nightm


[re: AyeUp] [link to this post]
 
In reply to a post by AyeUp:
...just a shame its taking as long it as it is doing...


Indeed. I shall be seeking a reduction in my first month's bill from VF, not really fair on them if its not a fault on their side, however I've had an unusable connection for going on two weeks, and VF are who I pay, not CF.

Hopefully CF sort it sometime this week.

Carl
____________________________
ZeN Fibre 2 | Huawei HG612 via Fritz!Box 7530 | ECI Cab (on G.INP trial)
vodafone Gigafast 100/100 | THG3000 (currently faulty!)
Standard User AyeUp
(learned) Mon 03-Aug-20 01:29:13
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Re: Vodafone Giga"Fast" FTTP - Not Even 24 Hours in - Nightm


[re: flilot] [link to this post]
 
You're right in every respect to that, as much as CF provide the physical connection VF are your ISP.
0..

Regards


JM
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