I have a basic BT package, I have the free BT sport package but nothing more.There was a price increase not so long ago. I have a screen print of the latest quarter, but this forum will not allow me to post it. Figures are as follows: Sept £84.29, Aug £79.61, Jul £62.70.
Have you spoken to BT retentions? 0800 800 030 - go through options I am considering leaving BT.
On their website, bt.com new customers are getting £29.99 for Fibre 2 which is a 76Mbps download. I have this price point on my second line, and it includes line rental. Out of contract price which it will rise to once my 24-month contract is up, is quoted on my email as £37.99.
I would ask if they can match their online price of £29.99 for fibre 2.
Are you making landline calls? £84.29 seems high and would suggest to me either some calls made or similar. If you are making calls often, consider a package for calls.
Have you had any emails or letters from BT which say we are sorry to see you leave and the PlusNet switchover date? These should be automatically generated if the PlusNet order went through. It will give you the switchover date, and then say "if you contact us within x days, we can stop the transfer."
Edited by ukhardy07 (Mon 21-Sep-20 11:42:24)