Hi I signed up for a 2 year contract with this company who target's rural communities with their beamed WiFi. It advertised 40mb speeds an engineer surveys and passed property as suitable. You have 30 days to cancel and funnily enough the first 30 days speeds were close to max. Not long after this speeds dropped to 10mb and less, I promptly contacted support but apart from automated email saying we're working on it nothing has changed for 7 week's. I complained to customer services asking why I was being billed for 40mb which is on the invoice but only getting a quarter of that.They replied asking me to read the terms and conditions which states speeds are variable. I find this totally unacceptable, I understand speeds can vary but getting a quarter of what I'm contracted for for a sustained period of time is surely breaching the contract.I have now as per their terms and conditions asked for a deadlock letter so I can take this up with the communications ombudsman, they have not replied.Where do I stand here am I locked in? As they say I have to pay the full amount for 18 months, or should I stop the direct debit and take my chances fighting it in court if they want it any appreciated
Sivy28