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Standard User RR_The_IT_Guy
(newbie) Tue 23-Mar-21 19:42:44
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Virgin Media M100 Area Slow


[link to this post]
 
Hi All,
Virgin Media in my area (31) is awful my whole street is unable to get speeds above 10MBPS in the evening its like going back 10 years and being on ADSL.
Virgin Media tell me that the area is congested and then tell me an engineer is coming which never turns up and they also refused to follow Ofcom speed policies as they owed me money from the engineer that came and smashed a £50 lamp on the floor so would not let me out of contract.
I have contacted CEDR asking to claim back for the amount they owed and they came back and said yeah thats fair enough and then virgin say we will award 0 and they go yeah we will do that I feel like there is some bias there.

Am i the only one who feels like FTTP will be our savour, lucky Clive Selley (Openreach CEO) emailed me last week and told me that full fibre was coming in September 2022 as i am in St Neots and it is a Fibre First town and city.

I know i can get 80Mbps down and 20 UP on VDSL with Openreach as the cab is in view from my front windows, however that's simply too slow and expensive for what it is, especially considering the reason I changed to VM was because I was on ADSL and regardless of the technology the line going to the house needed replacing as it had degraded.
In france you can get 10 gig simetric for €30 a month and here some providers can do £20 for gigabit I know this as i have it with Orange and SFR.

Has anyone got any ideas what I and my area can do to get them to fix the issue as the fix date is simply an excuse for them to ignore complaints at the moment and my VM router is now having issues and signal levels are also out of spec as the last engineer replaced 100M of RG 11 and never celebrated it so I am hanging on 16dBmV Virgin Media seem to be getting more and more rubbish in my area as the guy next door would say.

I know when the contract ends I will be moving to FTTP if its in the area otherwise moving to 4G as there is a mast next to the house so speeds are even quicker than VDSL as my contract ends three months before however I was told by Clive that the date was an overestimate and it is planned this year but he said he wanted to give me a massive overestimate incase they could not deliver if you get what i mean. He basically said he prefers to leave 6-12 over in case of delays which in my area there shouldn't be as all the ducks are clear as FTTP to a village was run in the ducs and an upgrade to the FTTC cabs.


Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 331000000 15.5 38 256 qam 25
2 267000000 15 38 256 qam 17
3 275000000 15 38 256 qam 18
4 283000000 15.1 38 256 qam 19
5 291000000 15 38 256 qam 20
6 299000000 15.3 38 256 qam 21
7 307000000 15.1 38 256 qam 22
8 315000000 15.1 38 256 qam 23
9 323000000 15.4 38 256 qam 24
10 371000000 14 38 256 qam 26
11 379000000 13.3 38 256 qam 27
12 387000000 13.9 38 256 qam 28
13 395000000 14.4 38 256 qam 29
14 403000000 14.5 40 256 qam 30
15 411000000 14.5 38 256 qam 31
16 419000000 14.5 38 256 qam 32
17 427000000 14.5 38 256 qam 33
18 435000000 14.3 38 256 qam 34
19 443000000 14.5 40 256 qam 35
20 451000000 14.8 38 256 qam 36
21 459000000 14.9 40 256 qam 37
22 467000000 14.6 38 256 qam 38
23 475000000 14.9 38 256 qam 39
24 483000000 15 40 256 qam 40


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.9 13 0
2 Locked 38.9 24 0
3 Locked 38.9 50 0
4 Locked 38.9 30 0
5 Locked 38.9 29 0
6 Locked 38.6 24 0
7 Locked 38.9 41 0
8 Locked 38.9 48 0
9 Locked 38.6 37 0
10 Locked 38.9 58 0
11 Locked 38.6 91 0
12 Locked 38.9 51 0
13 Locked 38.9 38 0
14 Locked 40.3 32 0
15 Locked 38.6 54 0
16 Locked 38.9 40 0
17 Locked 38.9 45 0
18 Locked 38.9 62 0
19 Locked 40.3 39 0
20 Locked 38.6 37 0
21 Locked 40.3 50 0
22 Locked 38.9 38 0
23 Locked 38.9 37 0
24 Locked 40.3 11 0



Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 46200219 35.5 5120 64 qam 7
2 39400000 34.5 5120 32 qam 8
3 60299989 37 5120 64 qam 5
4 53700152 36.3 5120 64 qam 6


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 4 0
4 ATDMA 0 0 1 0



Many Thanks

Many Thanks,
RR-THE-IT-GUY
My Broadband Ping
Standard User gary333
(experienced) Wed 24-Mar-21 09:58:36
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Re: Virgin Media M100 Area Slow


[re: RR_The_IT_Guy] [link to this post]
 
As you say your power levels are far too high, no wonder the connection is rubbish.

VM Acceptable Range:
-6 to +10 dBmv

Virgin Media need to come out and fix that for you. They should know that, and should have checked this when replacing the coax. If they've upgraded the cable from RG6 then of course the loss will be lower so they need to move tap point or fit an attenuator
Standard User RR_The_IT_Guy
(newbie) Wed 24-Mar-21 15:52:01
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Re: Virgin Media M100 Area Slow


[re: gary333] [link to this post]
 
Tell me about it I am fed up at dealing with them they are refusing to deal with it they say "there is an area fault causing the issue you have" every time i hear them say that i'm thinking the guy down the street will make one if you don't get on and fix it for us two because its just appalling.

They did both cables and the service they provide is beyond a joke, i currently also have SFR cable (€15 for 500Mbps down 50UP) and the speeds are bang on and never drop I don't see why VM blame anything for no reason because I know when they are lying to my face (basically every time i speak to them) I can't wait to leave them and go for an FTTP operator next year as that will make my life so much easier all being everything working and the FTTP being run to my area, Clive Selley thinks it will be here in September 2022 so there is some hope.

VM are going to lose the whole of my locality thats for sure with the high prices and con artists working there I knew when i was on TalkTalk ADSL 2 it was slow but virgin media is slower and has been for months, all for the best provider for speed in the UK more like the quickest for symmetric ADSL speeds on cable.

Streaming is a thing of the past at the moment loading any site is an ask and my samknows whitebox shows it at 0.5Mbps in the evening. A congested mess that's what the streets whatsapp group says.

I love how you say "they should know that" because they are like the problem will go away once we deal with an issue that's been "delayed" for months more like they can't be bothered to connect the fibre in the Node i had a look and its literally sitting there disconnected and some strands cut. (Virgin say there is no issue all looks good).

Anyway no point complaining its not like if they are going to do anything about it, squeeze as much money out of them and don't let them out of contract by Ofcom rules that's the clear policy there.
I know one thing Clive Selley is my savour when he emailed back telling me that my street was getting full fibre by september 2022 you can guess how i felt, all i can get on Openreach is 80 Down 20UP so it's simply too slow to be on especially when i can get that on 4G well it varies which room i am in but still its better than virgin media at times.

Have you got any suggestions to what i could say to them to get them to fix it?

Many Thanks,
RR-THE-IT-GUY
My Broadband Ping


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Standard User broadband66
(knowledge is power) Wed 24-Mar-21 15:55:54
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Re: Virgin Media M100 Area Slow


[re: RR_The_IT_Guy] [link to this post]
 
" He basically said he prefers to leave 6-12 over in case of delays which in my area there shouldn't be as all the ducks are clear as FTTP to a village was run in the ducs and an upgrade to the FTTC cabs."

It'll be an issue with the ducks and their constant quacking. smile

Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Utility Warehouse (up to 16mbps) via Talk Talk, upgraded to fibre 40/10
Standard User RR_The_IT_Guy
(newbie) Wed 24-Mar-21 16:22:37
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Re: Virgin Media M100 Area Slow


[re: broadband66] [link to this post]
 
Yeah sorry about that we also have those ducks and some ducts as we have a park opposite its a bit of both smile

The ducks seem to end up in the ducts when they leave the covers open when they go to the van for a few secs it's quite fun to watch i'm sure you can imagine.

Many Thanks,
RR-THE-IT-GUY
My Broadband Ping
Standard User RR_The_IT_Guy
(newbie) Wed 24-Mar-21 17:23:07
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Re: Virgin Media M100 Area Slow


[re: broadband66] [link to this post]
 
Hi again
Just gone some good news, VM were just in my node and told me that they did not know of the problem however they are upgrading capacity and might be suppling the Gig1 service in my area if they are able to.

They told me it will be upgraded on the 19th and 20th 100% by that particular engineer. He said he did not know of an issue in the area however I can tell you what he said he was doing the problem should be fixed and will bring newer and quicker services for the future if they are doing a full upgrade.

Let's hope it helps with half the issue. then they might let me get an engineer to fix the other issue.

Many Thanks,
RR-THE-IT-GUY
My Broadband Ping
Standard User gary333
(experienced) Wed 24-Mar-21 20:44:10
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Re: Virgin Media M100 Area Slow


[re: RR_The_IT_Guy] [link to this post]
 
Phone up Virgin Media and don't mention speed, just tell them your connection keeps freezing and not responding (don't mention it's only peak time). Reset the router at some point before phoning (as they know if you've done that, and if you haven't they will just give you the run around). Mention that you've been on the VM forums and someone has checked power levels and they say it high ,then ask them if they check that for you on the call.

You have to act a bit dumb with their support else they seem to do the opposite to what most companies do and try and fob you off even more.

Edited by gary333 (Wed 24-Mar-21 20:46:06)

Standard User RR_The_IT_Guy
(newbie) Wed 24-Mar-21 21:51:03
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Re: Virgin Media M100 Area Slow


[re: gary333] [link to this post]
 
I'm not going to lie, I tried doing that before and they said to me we can't send engineer as there is an area fault causing the issue.


The virgin media woman on the forum has been helpful and tried to send an engineer but she said the system would not let her as it could not be overwritten. She did book one but then they just did not turn up and i could see the booked appointment on the customer portal, so i feel some of it is true, she told me once the area fault is cleared she will try again and to be fair she has done a lot already to help for example upgrading phone data plan which is great with a phone mast next door.

The thing that confuses me is what you say, I have never heard of a company that does not want help it literally feels like if they are the ones that don't understand.

I can tell you that when i restarted, turned off and on again, reset they still ask you to.

Do you think if i say the router is hissing (which it does under load) and making weird noises and keeps freezing randomly they will listen?

I know they listened the first time when my Hub 3 caught fire they were like let us call you back as we are not sure. 10 mins later the area manager calls and goes an engineer will be outside your house in 30 mins with a new router, so that was good service even amazon cannot beat that.

What i'll do is i will wait till the date the VM Van Man gave me as he was sure it would be done as he said he was checking the fibre had been pulled which it had and in 3 weeks it would be operational so I would rather wait till half the problem is fixed then deal with the other half of the issue if you get me. The main reason for this is because I will be on holiday and contacting virgin media is classed as major works as it is such a waste of time having to reboot all the 40 devices on the network, switches, access points, router, printers, pcs, lights, the list is endless well only what the subnet mast i'm using supports client wise however if required i can use 255.0.0.0 although a bit overkill for average use in a house.

Many Thanks,
RR-THE-IT-GUY
My Broadband Ping
Standard User dect
(knowledge is power) Wed 24-Mar-21 22:09:06
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Re: Virgin Media M100 Area Slow


[re: RR_The_IT_Guy] [link to this post]
 
In reply to a post by RR_The_IT_Guy:
if required i can use 255.0.0.0 although a bit overkill for average use in a house.
Remind me again why you would want to use a 255.0.0.0 subnet mask? what IP range are you using with it?
Standard User Pheasant
(experienced) Wed 24-Mar-21 22:26:54
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Re: Virgin Media M100 Area Slow


[re: dect] [link to this post]
 
I was just thinking the same thing....a /8 is 16.7 million odd addresses, and only if you're on 10.x.x.x. A /8 it will break 192.168.x.x which is limited to /16.

Hopefully he's learnt the basics about private Ip ranges subnetting at college...or maybe thats next term.

My Broadband Speed Test
Standard User RR_The_IT_Guy
(newbie) Wed 24-Mar-21 22:45:53
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Re: Virgin Media M100 Area Slow


[re: dect] [link to this post]
 
Yeah as i said I am not using that currently and don't intend to as yet and first would probably use 255.255.0.0 however when symmetric FTTP is available that will have to change as I will be using my multisite VPN to connect international networks together each containing large amounts of devices, my current network does use three VLans one for VOIP, IPTV, Internet (General use).

I currently have 40+ Devices 30 with static IP's

various web servers and more.

The idea of the Multisite VPN is partly for access to the NAS for offsite backups (12TB worth) on my site but also so the servers can be accessed in real time and all interlinked without the need for synchronisation and multiple lower spec NAS drives at each site and have two identical powerful nas drives instead.

I do currently have a VPN server however internet speeds are causing issues for obvious reasons with a 10 meg upload on VM.

The subnet mask would be used in a way so there are different ranges at each site, so my site would be 10.0.5.1 - 10.0.10.254 and each site with a few thousand IP addresses mainly so if i expand from a 256 + I have some space.
in the range of 10.0.0.1-10.0.0.4.254 would be static IP's I am aware of the massive ranges which is why i used that subnet as an example and not reality as it would be insane for my use. Even a 255.255.0.0 is easily sufficient.


My current subnet mask is 255.255.255.0 so 10.0.0.1 - 10.0.0.254 I have allocated however I am using the first 30 for static IP's so they are not available to the DHCP server.

Overall this is all for personal use and not business however my family have calculated that its cheaper to have one shared network for data storage that I can manage each user with a quote and restrictions instead of all having individual storage solutions overall costing more long term. One of the sites already has gigabit symmetric at €20 a month so the other sites are nearly ready for installation however two sites only have VDSL and VM while a third has VDSL but only has one device so would be a simple migration.
The only site with no fibre is in the processing of being fitted by myself and a team of three as the SFR fibre team refused to install as there was a tree in the duct so they just left a trailer with fibre at the house as its a few hundred metres up the driveway to the house and said do it yourself and call us once its been run and we will connect it, only if openreach did that we would have so many issues sorted quicker if they don't do it they can't see its been run in next doors duct for example to avoid unblock one.
I am now waiting for international travel to be allowed again as i technically go to the site for a holiday not that i don't stop digging each time.

The reasons i stated in regards to data storage are not the only reasons I would like to use a network of this description, ultimately it brings simplicity for when there is an issue so I can just connect via remote desktop instead of having to go to the site to make changes.

I have only done a brief overview as I don't feel like going to deep into the details but its basically to make life easier for me who ends up going places to fix issues instead of having full remote access.

I know that the VOIP features would be great as they would mean that calling those in europe not via facetime for example would cost local rates as i could set up a VLAN with a french Line at local rate calls so free with the call plans and the same could apply to those calling the UK. Its basically a way of cutting telephone costs as we could all potentially get one VOIP provider in the UK and have virtual numbers ported and the french numbers could stay the way they currently are which is functional.

I know this is a little bit of work but until i get some FTTP none of this can happen as VM is not at all good and A tiny upload speed for this use will be sucked up in a heartbeat.

Hope this does help a little.

Many Thanks,
RR-THE-IT-GUY
My Broadband Ping
Standard User RR_The_IT_Guy
(newbie) Wed 24-Mar-21 23:06:23
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Re: Virgin Media M100 Area Slow


[re: Pheasant] [link to this post]
 
Believe it or not I am the only person when we had coursework who was known for overcomplicating and easily getting the highest grade (i am not trying to sound smug or anything I am just saying was was said to me), I do specialise in system security however try to avoid this here, however Subnets are an area I do know about that's why I use the 10.0.0.1-254 currently, so if needed i can expand without losing all my static IP's which i would if i used the 192.168.0.1-254.

Obviously i won't use that subnet it was purely an example, it would be a bit crazy to use that subnet i mean i would probably use 255.255.0.0 for the reason i stated earlier (multisite VPN) so i could allocate around 5000 / 10000 addresses for each location even if it is overkill right now, its more because i know that one of the locations can take 5000 users easily when there are events in the garden over the WiFI System.

I would ultimately calculate in advance what subnet i need based on how i would allocate the IP ranges and how large those ranges need to be for the next 20 years based on the amount of devices currently connected, which considering my network has 40 devices always connected and I only really actually use 4 of those devices daily there is a lot of other devices such as IOT devices (light bulbs, smart speakers, and more).

I know my network is currently under light load with what i put on it as i really don't use much or have many things connected, i am a light user in my area and only use 40 gigs a day on average, I know before covid with guests on the separate guest network things got to the point where i would be debating if i should turn it off as my internet connection of 100MBps could not handle it even with my proxy server cache.

I hope that explains a lot

Many Thanks,
RR-THE-IT-GUY
My Broadband Ping
Standard User RR_The_IT_Guy
(learned) Thu 25-Mar-21 17:54:37
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Re: Virgin Media M100 Area Slow


[re: RR_The_IT_Guy] [link to this post]
 
I just felt i needed to clarify what i said about subnets earlier the examples i gave of 255.0.0.0, 255.255.0.0 are purely examples that i could think off as i had not calculated requirements, i used those subnets in my example as i was familiar with an organisation that uses those for the same reasons I would want to, so just nicked the example, but i did so to explain and give the concept of what i meant and not at all what i would do.
I apologize if i did not state this and feel deeply embarrassed by my lack of clarity and hope I can be forgiven for this and I will try and clarify in the future to avoid this type of situation I am not an expert in subnet masks as I know you all know hence why my example was so bad as i am more focused on other areas of IT generally, Sorry frown

Many Thanks,
RR-THE-IT-GUY
My Broadband Ping
Standard User broadband66
(knowledge is power) Thu 25-Mar-21 17:59:56
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Re: Virgin Media M100 Area Slow


[re: RR_The_IT_Guy] [link to this post]
 
"I'm not going to lie"

You lied about a cheaper connection in a different country.

Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Utility Warehouse (up to 16mbps) via Talk Talk, upgraded to fibre 40/10
Standard User RR_The_IT_Guy
(learned) Thu 25-Mar-21 18:05:15
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Re: Virgin Media M100 Area Slow


[re: broadband66] [link to this post]
 
I want to tell you I told them that in the process I actually stated that to the woman and she was like ok i understand. I made it clear but i could hardly hear here so I hope she understood because i never want to be unclear I did say "at my other address which also has cable" which i did have cable at at the time.

Many Thanks,
RR-THE-IT-GUY
My Broadband Ping
Standard User RobertoS
(elder) Thu 25-Mar-21 21:05:34
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Re: Virgin Media M100 Area Slow


[re: broadband66] [link to this post]
 
In reply to a post by broadband66:
"I'm not going to lie"

You lied about a cheaper connection in a different country.
I'm beginning to think the whole thread is a wind-up. It doesn't make sense for a domestic connection. Or even a small business using one.

Look at (dotted around in his posts):

*********************
- my VM router is now having issues and signal levels are also out of spec;

- my samknows whitebox ;

- 40 devices on the network, switches, access points, router, printers, pcs, lights, the list is endless;

- however when symmetric FTTP is available that will have to change as I will be using my multisite VPN to connect international networks together each containing large amounts of devices, my current network does use three VLans one for VOIP, IPTV, Internet (General use) / I currently have 40+ Devices 30 with static IP's / various web servers and more;

- The idea of the Multisite VPN is partly for access to the NAS for offsite backups (12TB worth) on my site;

- Overall this is all for personal use and not business / my family have calculated that its cheaper to have one shared network for data storage that I can manage each user with a quote and restrictions instead of all having individual storage solutions overall costing more long term;

- Subnets are an area I do know about / I am not an expert in subnet masks;

- i know that one of the locations can take 5000 users easily when there are events in the garden over the WiFI System;

- my network has 40 devices always connected and I only really actually use 4 of those devices daily there is a lot of other devices such as IOT devices (light bulbs, smart speakers, and more);

- I know my network is currently under light load with what i put on it as i really don't use much or have many things connected, i am a light user in my area and only use 40 gigs a day on average / I know before covid with guests on the separate guest network things got to the point where i would be debating if i should turn it off as my internet connection of 100MBps could not handle it even with my proxy server cache;

- i used those subnets in my example as i was familiar with an organisation that uses those for the same reasons I would want to, so just nicked the example.

**********************

He's having a laugh, surely?
Do you think if i say the router is hissing (which it does under load) and making weird noises and keeps freezing randomly they will listen?

I know they listened the first time when my Hub 3 caught fire ...
Not exactly surprising the router blew up. As for:
I would ultimately calculate in advance what subnet i need based on how i would allocate the IP ranges and how large those ranges need to be for the next 20 years based on the amount of devices currently connected
that is utter garbage.

Quite apart from not previously saying that lot of his posting is about catering for the future, if he doesn't realise the changes in technology and usage patterns from 2021 to 2041 will be far greater than the changes from 2001 to today he isn't thinking very effectively. Even the last 12 months has seen a vast increase in online meetings; ditching of office space and loss of retail shopping centres and even malls.

Plus! IPv6 will alter everything he's doing or planning. Never mind the rise and fall of the sites and businesses he is supposedly dealing with.

Finally:
Yeah as i said I am not using that currently and don't intend to as yet and first would probably use 255.255.0.0 however when symmetric FTTP is available that will have to change as I will be using my multisite VPN to connect international networks together ...
Symmetrical FTTP is not offered (at least at the moment) by Openreach. They do provide symmetrical fibre connections called leased lines, very different. I'm sure BT Group would install one with alacrity. He seems not to realise that his promised "full fibre" FTTP is not symmetrical.

In short, does he understand anything about what he is posting about? Or is it all made up! Fiction.

My broadband basic info/help site - www.robertos.me.uk. Domains, sites and mail hosting - Tsohost & Ionos.
Connections: OnePlus 8 Pro max 165Mbps down, 24Mbps up on Three, and B311 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
========================
The EU’s multiple failures are due to a deeper malaise .... What malaise? The EU’s formidable immunity to the smallest amount of democracy. New Statesman Feb 2021.
Standard User Pheasant
(experienced) Thu 25-Mar-21 21:39:53
Print Post

Re: Virgin Media M100 Area Slow


[re: RobertoS] [link to this post]
 
The whole thread or all the posts everywhere on the forum the last few days. The chap has been errr....prolific 😎

My Broadband Speed Test
Standard User RobertoS
(elder) Thu 25-Mar-21 21:57:43
Print Post

Re: Virgin Media M100 Area Slow


[re: Pheasant] [link to this post]
 
LOL
I hadn't been keeping up with the Fibre forum, but have just read his first post in the Virgin Media v BT. Two things struck me!

One, his complaint that "... with VM M100 and getting 100 is like the probability of getting signal in a nuclear bunker". I'm sure very good signals are received in nuclear bunkers.

Second, and more seriously, 'Customer service with VM is "like trying to ride a horse on a freeway" '. What country is he from? We don't have freeways.

The rest of that Topic can wait!

My broadband basic info/help site - www.robertos.me.uk. Domains, sites and mail hosting - Tsohost & Ionos.
Connections: OnePlus 8 Pro max 165Mbps down, 24Mbps up on Three, and B311 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
========================
The EU’s multiple failures are due to a deeper malaise .... What malaise? The EU’s formidable immunity to the smallest amount of democracy. New Statesman Feb 2021.
Standard User RR_The_IT_Guy
(learned) Thu 25-Mar-21 22:56:23
Print Post

Re: Virgin Media M100 Area Slow


[re: RobertoS] [link to this post]
 
He's having a laugh, surely?


I'm sorry to say
i know that one of the locations can take 5000 users easily when there are events in the garden over the WiFI System;
is true and has been done over a gigabit connection in the estate but as I did say this was done in france where I do have symmetric FTTP.

I did also want to clarify that the data storage is an actual thing I do have large amounts of raw storage to backup data stored in france at the moment its simply unsustainable to keep this solution operational with the speeds I have.

Overall this is all for personal use and not business / my family have calculated that its cheaper to have one shared network for data storage that I can manage each user with a quote and restrictions instead of all having individual storage solutions overall costing more long term;


I meant this compared to using Onedrive or cloud storage which has higher costs long term.
It is simply not sustainable to use tiny amounts of cloud storage when we have TB's of photos, films, documents and video editing files stored.


I know my network is currently under light load with what i put on it as i really don't use much or have many things connected, i am a light user in my area and only use 40 gigs a day on average / I know before covid with guests on the separate guest network things got to the point where i would be debating if i should turn it off as my internet connection of 100MBps could not handle it even with my proxy server cache;


What i meant by this was that virgin media said "you are a light user compared to the rest of your street" they told me i am the person who uses the least bandwidth out of 54 people who are currently connected so I don't know how much they download? I was stating what i was told.


Symmetrical FTTP is not offered (at least at the moment) by Openreach. They do provide symmetrical fibre connections called leased lines, very different. I'm sure BT Group would install one with alacrity. He seems not to realise that his promised "full fibre" FTTP is not symmetrical.


It's my understanding that Openreach are triling this in various areas at the moment Trials

I was told by the guy in my exchange when i went six months ago that SNO exchange is capable of it its more if they decide to offer it or not at the moment instead of anything else and no I did not record the conversation as i feel doing that will stop people talking.

I'm not sure if i mentioned that CityFibre are also rolling out in St Neots, there are cityfibre cover plates i think they are called in the ground around the area.

Not exactly surprising the router blew up


This was before i used my own hardware, the router was being used normally only 254 clients could connect at most, however it was summer and I don't have AC and the room i keep the router in gets very hot with the NAS drives and network gear.

Never mind the rise and fall of the sites and businesses he is supposedly dealing with.


I can reassure you and tell you the only company I have dealt with will not go out of business they have a contract with EDF and Renault amongst others.


Quite apart from not previously saying that lot of his posting is about catering for the future, if he doesn't realise the changes in technology and usage patterns from 2021 to 2041 will be far greater than the changes from 2001 to today he isn't thinking very effectively. Even the last 12 months has seen a vast increase in online meetings; ditching of office space and loss of retail shopping centres and even malls.

I want to reassure you that I know the patterns and have been analysing data I know that the E-Commerce i do things for can handle everything network wise currently as the business is expanding to multiple sites where there is currently only PC VPN's to the windows server.


Plus! IPv6 will alter everything he's doing or plannin


I am aware of that which is why I am not doing any of this yet and there is no point in me working on IPv6 right now as the web hosting team hosts the site in IPv6 and IPv4 offsite to avoid that for now.

There is just a local copy of the site that updates to the offsite host every time there is a change made.
The same applies the other way for orders and the database.

I want to reassure you that safety is my number one priority over all other issues which is why the web hosting is handle by an external organisation so all responsibility is there's. While all internal networks are handled by the team to ensure all security issues are dealt with I ensure that all the policies are in place by the team, I do this just to confirm it however this is not my role.

In short, does he understand anything about what he is posting about? Or is it all made up! Fiction.


I want to reassure you I understand and its not fiction I am just bad at explaining everything I can do it in practice its the theory that's not so good. The network i deal with has never had any external security threats and there have never been any data leaks in the last 10 years and before that was not online so cannot comment. The only potential threats we often have are phishing every day and an internal threat once every few years however these are dealt with as a matter of priority and urgency and the team do not tolerate it, to me its imperative you know that any confidential data you have on the systems I am part of are safe. There is regular external pen testing which has not ever found any issues that would compromise data integrity, confidentially or breach GDPR in any way.

I did state that I am general in IT mostly in security and networks are on the side and I deal with them on top of everything else i do so I don't feel like i should comment any more on security as i know there is not much more i can say without breaching the policies.

Networks are passed onto me when the last guy that touched them messed them up and caused havoc I feel considering I had to clear up a network with 20 4 port switches changing and installing multimode fibre optics between new replacement switches only 3 is quite a start to dealing with the network i had never even had the chance of management was great as i meant i could secure and enable new and more collaborative ways of working especially as i got the FTTP fitted myself as the fitters said the duct was blocked and was like do it yourself so i did they spliced it both ends and gave me a roll of fibre to run as it was a commercial instal.

I just want to apologize for not being clear I hope i'm clear here as I really can't help it, I can do whatever but writing about it is a whole different thing.

Sorry if I caused any offence through this thread it was totally unintended.

Many Thanks,
RR-THE-IT-GUY
My Broadband Ping
Standard User RR_The_IT_Guy
(regular) Thu 25-Mar-21 23:02:40
Print Post

Re: Virgin Media M100 Area Slow


[re: RobertoS] [link to this post]
 
Hi I am from France but i live i am british.
I used those quotes from TV shows as they were the only thing i could think of where there was no signal my metaphors are bad I will stop using them.
I do understand how that might have confused you I watch a lot of american Crime Drams
"like trying to ride a horse on a freeway"
that's from NCIS to be exact Series 5 I think if i recall correctly.

Second, and more seriously, 'Customer service with VM is "like trying to ride a horse on a freeway" '. What country is he from? We don't have freeways.
That was the idea, virgin media's customer service is non existent hence that analogy if virgin media had customer service they would answer the phone.

Many Thanks,
RR-THE-IT-GUY
My Broadband Ping
Standard User RobertoS
(elder) Fri 26-Mar-21 01:00:55
Print Post

Re: Virgin Media M100 Area Slow


[re: RR_The_IT_Guy] [link to this post]
 
So 95% or more of what you post is completely irrelevant to your VM connection and to us. And if you are using 40 gigabytes per day on average and the rest in the street are each using a lot more, that is so improbable as to make your use of "gigs", "12 TB" and "10MBPS" dubious.

Please could you tell us the word-equivalents of those, and particularly the final one. For instance, 10 MB per second shown by a downloading app would be quite good for your 100Mbps circuit.

My broadband basic info/help site - www.robertos.me.uk. Domains, sites and mail hosting - Tsohost & Ionos.
Connections: OnePlus 8 Pro max 165Mbps down, 24Mbps up on Three, and B311 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
========================
The EU’s multiple failures are due to a deeper malaise .... What malaise? The EU’s formidable immunity to the smallest amount of democracy. New Statesman Feb 2021.
Standard User RR_The_IT_Guy
(regular) Fri 26-Mar-21 06:15:31
Print Post

Re: Virgin Media M100 Area Slow


[re: RobertoS] [link to this post]
 
40 gigabytes per day on average and the rest in the street are each using a lot more, that is so improbable as to make your use of "gigs", "12 TB" and "10MBPS" dubious.


I think I stated that its only 10Mbps between certain hours while the rest of the time it is considerably higher it varies on the day.

Please could you tell us the word-equivalents of those, and particularly the final one. For instance, 10 MB per second shown by a downloading app would be quite good for your 100Mbps circuit.


For example at 10AM downloading a game from Ubisoft uses all the bandwidth of 100Mbps while if i do this at 5PM it maxes out at 10Mbps however all of this is thrown out the window if its a weekend where if you looked in task manager the graphs are all over the place as my area is congested.

The guy next door on VM has it worse than me so its an area fault not individual

I get what your saying about me taking things the wrong way I apologize for that, lets jest move on.

Many Thanks,
RR-THE-IT-GUY
My Broadband Ping

Edited by RR_The_IT_Guy (Fri 26-Mar-21 06:34:02)

Standard User Pheasant
(experienced) Fri 26-Mar-21 10:32:55
Print Post

Re: Virgin Media M100 Area Slow


[re: RR_The_IT_Guy] [link to this post]
 
Have they upgraded your Orange FTTP connection to symmetric since you tweeted this out in 2018?

https://twitter.com/ramenatteryan/status/10004798220...

My Broadband Speed Test
Standard User broadband66
(knowledge is power) Fri 26-Mar-21 11:03:13
Print Post

Re: Virgin Media M100 Area Slow


[re: RR_The_IT_Guy] [link to this post]
 
Surely it is the usual VM congestion and not a fault.

Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Utility Warehouse (up to 16mbps) via Talk Talk, upgraded to fibre 40/10
Standard User RR_The_IT_Guy
(regular) Fri 26-Mar-21 15:18:52
Print Post

Re: Virgin Media M100 Area Slow


[re: Pheasant] [link to this post]
 
It has always been symmetric however the web speedtest uses all the CPU resources so cannot go quicker than what was there however I did do a desktop test and that succeeded with a lower latency to add.

Many Thanks,
RR-THE-IT-GUY
My Broadband Ping
Standard User RR_The_IT_Guy
(regular) Fri 26-Mar-21 15:19:46
Print Post

Re: Virgin Media M100 Area Slow


[re: broadband66] [link to this post]
 
just quoted what virgin media said and i strongly agree with you there

Many Thanks,
RR-THE-IT-GUY
My Broadband Ping
Standard User Pheasant
(experienced) Fri 26-Mar-21 16:22:58
Print Post

Re: Virgin Media M100 Area Slow


[re: RR_The_IT_Guy] [link to this post]
 
In reply to a post by RR_The_IT_Guy:
It has always been symmetric however the web speedtest uses all the CPU resources so cannot go quicker than what was there however I did do a desktop test and that succeeded with a lower latency to add.

Are you with a straight face trying to convince me you managed 905 Mbps down and 64 Mbps up on a "symmetric" connection...due to CPU resources?

You're insulting. You can blather on here all you like but at least try and be truthful.

My Broadband Speed Test
Standard User RR_The_IT_Guy
(regular) Fri 26-Mar-21 18:10:34
Print Post

Re: Virgin Media M100 Area Slow


[re: Pheasant] [link to this post]
 
I am being honest Let me quote orange on one of their basic package

I am not trying to insult I am purely stating what they said in the terms and conditions of the Fibre UP with LV4 and phone contract.

"
Fibre illimitée
Jusqu'à 400Mbit/s ↓et 400Mbit/s ↑
Raccordement Fibre offert
"

Screenshot

I cannot get the info for the other packages without typing the full address in and I would need to check to be sure.

Many Thanks,
RR-THE-IT-GUY
My Broadband Ping
Standard User Pheasant
(experienced) Fri 26-Mar-21 18:18:55
Print Post

Re: Virgin Media M100 Area Slow


[re: RR_The_IT_Guy] [link to this post]
 
So (from your tweet) what Orange FTTP service was this exactly?

https://postimg.cc/Whj8vJN0

Are you claiming this was symmetric but the Speedtest was hampered by lack of CPU grunt or are you now claiming something else>?

My Broadband Speed Test
Standard User RR_The_IT_Guy
(regular) Fri 26-Mar-21 19:04:48
Print Post

Re: Virgin Media M100 Area Slow


[re: Pheasant] [link to this post]
 
I would need to check the service agreement as it was years ago however it was their standard Gigabit up and down they call it something UP package as the upload is higher.

If i recall correctly as well i might have done that test while i was streaming on youtube from multiple devices in 4K however can't be sure I think i might have done that to show how it could cope while already under large load.
But as i said the web test never gets above 100 but the desktop gets to around 500 as i am using a usb hub to ethernet adapter as i was on a surface pro.

Many Thanks,
RR-THE-IT-GUY
My Broadband Ping
Standard User Pheasant
(experienced) Fri 26-Mar-21 19:14:28
Print Post

Re: Virgin Media M100 Area Slow


[re: RR_The_IT_Guy] [link to this post]
 
In reply to a post by RR_The_IT_Guy:
I would need to check the service agreement as it was years ago however it was their standard Gigabit up and down they call it something UP package as the upload is higher.

If i recall correctly as well i might have done that test while i was streaming on youtube from multiple devices in 4K however can't be sure I think i might have done that to show how it could cope while already under large load.
But as i said the web test never gets above 100 but the desktop gets to around 500 as i am using a usb hub to ethernet adapter as i was on a surface pro.

So is your current French connection Orange FTTP 1000/1000 or 400/400? Has it changed since you tweeted that in mid 2018? Surely not that long ago that you can't recall. How many FTTP connections have you had in Framce the past 3 years?

By the way - why was the tweet on 26 May 2018 yet the speed test taken on 12 February 2017?

The Speedtest result definitely wasn't a symmetric 1000/1000 connection.

My Broadband Speed Test
Standard User RR_The_IT_Guy
(regular) Fri 26-Mar-21 21:23:28
Print Post

Re: Virgin Media M100 Area Slow


[re: Pheasant] [link to this post]
 
That's a very good question, chances are that someone asked me to tweet it for whatever reason.
I have had multiple ISP's Nord Net, SFR, SFR at another location using Coax, Orange, Orange at another location, and another provider who i have forgotten.
One of my current connections is Orange FTTP 1000/1000 however orange have said they are going to change that in a few months to 2000/1000 for free.
The provider Nord Net is owned by orange and is the same as above but just cheaper.
The other location is currently SFR Coax 500/50 It was meant to be FTTP however they decided not to bother when they saw the coax was already fitted however this has been done intentionally by my part as the original contract with orange was €100 a month for multiple mobile phone unlimited plans as well as fibre and a number of TV's and a VOIP and Copper (PSTN) line as it cost less back then to have two for international calls.

But to talk about the tweet i am not sure why the only reason i could think that that's the case is because of someone or because I was asked to publicise orange as part of a recontract to lower the costs even more. although i would have to check on that as i only manage digital accounts and am not the account holders for all the separate addresses I get given a budget and work to as its cheaper to have more than one account holder or at least when orange, nordnet and SFR gave a quote it was not worth it compared.

Many Thanks,
RR-THE-IT-GUY
My Broadband Ping
Standard User Pheasant
(experienced) Fri 26-Mar-21 21:39:11
Print Post

Re: Virgin Media M100 Area Slow


[re: RR_The_IT_Guy] [link to this post]
 
So what are your current French broadband connections like? Curious. Got any recent speed tests? Sound like you have multiple properties. Have you connected your props via VPN as you’ve alluded.

What’s your line of business? Do you work for yourself or someone else? Is this you?

https://ramenatteryan.wixsite.com/it-assistance

https://ramenatteryan.wixsite.com/teacherinfo

My Broadband Speed Test
Standard User RR_The_IT_Guy
(regular) Fri 26-Mar-21 22:05:36
Print Post

Re: Virgin Media M100 Area Slow


[re: Pheasant] [link to this post]
 
Those sites were actually created by someone I know on my behalf more for them to practice before i let them loose on a big site that has major traffic. However I don't own a business or officially work for one it's more comision per job or thing i do, so getting send hardware to repair and upgrade and send back that kind of thing. Remote access to systems via various software Microsoft remote desktop to servers and teamviewer to others.

Many Thanks,
RR-THE-IT-GUY
My Broadband Ping
Standard User RobertoS
(elder) Sat 27-Mar-21 00:40:58
Print Post

Re: Virgin Media M100 Area Slow


[re: RR_The_IT_Guy] [link to this post]
 
So are your huge number of posts basically intended to advertise your services? If not, why the amount of completely irrelevant stuff you post when your only "problem" is supposedly a congested VM service at home?

I doubt if there is a single person on these forums impressed so far.

My broadband basic info/help site - www.robertos.me.uk. Domains, sites and mail hosting - Tsohost & Ionos.
Connections: OnePlus 8 Pro max 165Mbps down, 24Mbps up on Three, and B311 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
========================
The EU’s multiple failures are due to a deeper malaise .... What malaise? The EU’s formidable immunity to the smallest amount of democracy. New Statesman Feb 2021.
Standard User broadband66
(knowledge is power) Mon 29-Mar-21 13:03:32
Print Post

Re: Virgin Media M100 Area Slow


[re: RR_The_IT_Guy] [link to this post]
 
You regularly state something, intimating this is something you know for sure, but then it is something you have been told or have read and just regurgitated on this forum.

You ought to stop posting as you seem to be making a very bad impression.

Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Utility Warehouse (up to 16mbps) via Talk Talk, upgraded to fibre 40/10
Standard User RR_The_IT_Guy
(regular) Mon 29-Mar-21 13:43:34
Print Post

Re: Virgin Media M100 Area Slow


[re: broadband66] [link to this post]
 
I understand that that's why I have not responded to any messages in a few days to avoid that situation again.
I do want to bring to your attention however that i did state the steps I would take if i did ever post. I don't want a bad reputation hence the reason why I am ceasing to post.

Many Thanks,
RR-THE-IT-GUY
My Broadband Ping
Standard User broadband66
(knowledge is power) Mon 29-Mar-21 13:48:50
Print Post

Re: Virgin Media M100 Area Slow


[re: RR_The_IT_Guy] [link to this post]
 
Unfortunately you are too late.

Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Utility Warehouse (up to 16mbps) via Talk Talk, upgraded to fibre 40/10
Standard User dect
(knowledge is power) Mon 29-Mar-21 14:29:19
Print Post

Re: Virgin Media M100 Area Slow


[re: broadband66] [link to this post]
 
In reply to a post by broadband66:
Unfortunately you are too late.
No, Its true its not been a good start but people can change their ways especially when they are as young as him. Lets not put nails in his forum coffin quiet yet.

Edited by dect (Mon 29-Mar-21 14:44:01)

Standard User RR_The_IT_Guy
(regular) Mon 29-Mar-21 15:25:44
Print Post

Re: Virgin Media M100 Area Slow


[re: dect] [link to this post]
 
I did have one question I was wondering if it is okay to ask it here as it is partly about for the future partly linked to my original post and partly not its to do with my internal infrastructure in my LAN and my lack of bandwidth between the bottom and top floor of the house.

I am currently considering different options to connect my office to the floor below in my house, the cables would be run outside (e.g. like VM's clip and hammer approach), I'm tempted to go for MM fibre optics with a breakout box connected to those and another patch cable between those to a switch with 10 gig SPF as uplinks e.g. 2 one for redundancy and extra capacity for the future. I would have large amounts of devices connected and have a NAS and server storage which ideally needs 6Gig of bandwidth internally, gigabit for the NAS and 5 Gig for the Server that caches it each is on a different floor.

Do you think that this would be wise, using fibre for future proofing and if so does anyone know any cheap switches with 10 gig SPF and some SPF modules I had to rule out FS.com due to brexit and tax border force reasons.

My main reason for bringing this up is as I can currently get 200Mbps Max on my two 100 meg uplinks over copper which even with gigabit switches won't go past 100 as the cables are over 15 years old.
(Benchmarked on NetStress)

I currently use two netgear 8 port prosafe switches (GS108E) upstairs each one has a connected PoE TP-Link 802.11.AC access point for wireless networking, my main router is a TP-Link Archer AX90 (AX6600) Tri band router (Router)
All of my access points are allocated Channels manually so I am able to use the same SSID and password which allows seamless roaming similar to a mesh network.

I ultimately want to keep my wireless capabilities the same but just improving the connections between the two switches on the top floor to the samknows whitebox which is currently used to measure network performance on the bottom floor, this is connected to the router using a gigabit connection.

I hope i have explained everything clearly and I hope its okay for this to go under my thread if not let me know?

Many Thanks,
RR-THE-IT-GUY
My Broadband Ping
Standard User Pheasant
(experienced) Mon 29-Mar-21 15:59:53
Print Post

Re: Virgin Media M100 Area Slow


[re: RR_The_IT_Guy] [link to this post]
 
A pair of either MikroTik CRS305 (4 x SFP+ cages & copper) or CRS309 (8 x SFP+ cages & copper) boxes.

https://mikrotik.com/product/crs305_1g_4s_in
https://mikrotik.com/product/crs309_1g_8s_in

Get a few SFP+ single-mode modules, and buy some long pre-terminated fibre patch cords. GbE SFP modules are around a fiver. 10GbE SFP+ modules around £20 and BiDi's are around £30 each. So not totally wallet busting. The fibre is cheap too.

That will give you some decent headroom.

My Broadband Speed Test
Standard User RR_The_IT_Guy
(regular) Mon 29-Mar-21 16:31:45
Print Post

Re: Virgin Media M100 Area Slow


[re: Pheasant] [link to this post]
 
Thanks for that I'll take a look at those in more details and I will add those to my excel spreadsheet to calculate cost.
I will definitely rule out copper uplinks as costings are simillier for the distances with fibre.
I am currently considering a few of different options and am deciding based on cost / future costs e.g. the need to increase switch capacity, the cost of cable replacements although not as applicable with fibre as copper is ruled out and requirements e.g. the number of connections via ethernet.

I do value your opinion and this decision is aimed to be made before the end of the year or towards summer when it can be installed.
The main reason that this is not the highest priority is because the local area network still has capacity. Its only at max usage when everyone is sleeping and overnight when backups and antivirus scans are being run.

Thanks for that

Many Thanks,
RR-THE-IT-GUY
My Broadband Ping
Standard User RobertoS
(elder) Tue 30-Mar-21 02:29:18
Print Post

Re: Virgin Media M100 Area Slow


[re: RR_The_IT_Guy] [link to this post]
 
In reply to a post by RR_The_IT_Guy:
Overall this is all for personal use and not business.
Really?

Also, everything you yap about in this latest post, where as I read it you suddenly already have two 100Mbps upstream connections, will be much cheaper by the time you have any external links to provide matching internet connectivity.

My broadband basic info/help site - www.robertos.me.uk. Domains, sites and mail hosting - Tsohost & Ionos.
Connections: OnePlus 8 Pro max 165Mbps down, 24Mbps up on Three, and B311 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
========================
The EU’s multiple failures are due to a deeper malaise .... What malaise? The EU’s formidable immunity to the smallest amount of democracy. New Statesman Feb 2021.

Edited by RobertoS (Tue 30-Mar-21 02:29:56)

Standard User RR_The_IT_Guy
(regular) Tue 30-Mar-21 10:24:17
Print Post

Re: Virgin Media M100 Area Slow


[re: RobertoS] [link to this post]
 
Really?

Yes as the business has its own dedicated lines completely separated by using multiple SSID's those for personal and business using a domain controller for authentication with VLANS for segregation I can't speak to how the connections are divided exactly as the ISP provided a load balancing router (rack form) that is not handled by me so cannot be sure too much about that however the IPS did say that they used MAC address filtering to only allow the DHCP server for the VLAN and attached devices but I don't know if this is true as I have not checked. That network is handled by someone else as i am not onsite.
But this is irrelevant to my question.

Also, everything you yap about in this latest post, where as I read it you suddenly already have two 100Mbps upstream connections, will be much cheaper by the time you have any external links to provide matching internet connectivity.


I'm not sure what you mean exactly as I was talking about LAN uplinks between floor one and zero not internet connections, as I did state I have a partial gigabit LAN on Floor one however the links to the bottom floor are two 100 Meg links as the cables are old, degraded and obsolete. I am talking about replacing these to 10 Gig uplinks.
I in no way stated anything in regards to Internet connections in my last post, but as I did say to future proof I was talking partially internal bandwidth requirements shifting data around e.g. 2TB backups on a friday night and the limiting factor not being the gigabit switches but the 100 meg capable cables connecting them.

I hope this clears up the misunderstanding. I in no way stated that i have a 100Mbps upload I have a 113Mbps Download.

Many Thanks,
RR-THE-IT-GUY
My Broadband Ping
Standard User RobertoS
(elder) Tue 30-Mar-21 10:58:16
Print Post

Re: Virgin Media M100 Area Slow


[re: RR_The_IT_Guy] [link to this post]
 
So is what I quoted true or not? You continue to post incompatible statements and "facts". What the business connections have to do with your VM line unless they are also at your house is completely unclear.

You need to stop talking about both in the same posts. Especially if they are on different sites, and possibly in France or elsewhere in the world, and you just remote link into them.

From the way you post here, the person really controlling the other sites must get really fed up with you.

You even appear in this post about 2TB on-site backups. Not much use if hacked into, burgled or the building catches fire.

What electrical protections have you got against power failure or a lightning strike mid-backup? How many backup cycles do you run? Why are you running them, not the person controlling the systems. Which site are these backups at?

Almost nothing you post adds up.

My broadband basic info/help site - www.robertos.me.uk. Domains, sites and mail hosting - Tsohost & Ionos.
Connections: OnePlus 8 Pro max 165Mbps down, 24Mbps up on Three, and B311 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
========================
The EU’s multiple failures are due to a deeper malaise .... What malaise? The EU’s formidable immunity to the smallest amount of democracy. New Statesman Feb 2021.
Standard User RR_The_IT_Guy
(regular) Tue 30-Mar-21 12:34:52
Print Post

Re: Virgin Media M100 Area Slow


[re: RobertoS] [link to this post]
 
Firstly this post was not about backups if it was I would have told you that I have hourly incremental backups and full backups weekly, then i would also have told you that my backup is also then uploaded to Amazon Web services data storage and account data is all synced using Microsoft Onedrive linked to the NAS and no account data is stored onsite without of backup offsite. All data onsite and in transit to Web storage services is encrypted all decryption keys are stored on an isolated system that is not connected to any network. There is a wide range of UPS's except at houses where it's simply too rare to have a power cut or surge (once a year at most) and a surge is 1 in 10.
I'm not going to get into any particulars of why or how exactly as I will have to pull out an action plan and I will be writing explaining for days a 30 page report on system security and I don't want to write neither I imagine you want to read.


From the way you post here, the person really controlling the other sites must get really fed up with you.

Actually they are extremely appreciative as they don't then need to update devices or have to handle Windows, they just handle parts of networking and physical hardware onsite, anything software or Windows can be set up remotely and deployed which has always worked and never caused any issues.

So is what I quoted true or not? You continue to post incompatible statements and "facts". What the business connections have to do with your VM line unless they are also at your house is completely unclear.


The connection was irrelevant in my last post so I'm not sure why you brought that up, a LAN is nothing to do with internet access in that context.
My house as i stated in my last post has a NAS with account data and website hosting stored locally. This is done in the same way as the business because i could copy the config file to save time. Backups are the same except one NAS three backup services (Amazon, Onedrive, Dropbox, sometimes ASUS cloud services) backup that up.
I was using an example of why my local area network is saturated on backup night and not my internet connection.

Almost nothing you post adds up.

It adds up if i go into microscopic details which is simply not worth it for a question about fibre optics uplinks between two rooms in a house.

I know i have gone completely off topic and did not want to, but you asked so I had to explain.
Let's leave it there I don't want to explain any more about what was not related to my last post. Others like @pheasant understood exactly what i meant by what I said which leads me to think that I was clear with my question.

Many Thanks,
RR-THE-IT-GUY
My Broadband Ping
Standard User RobertoS
(elder) Tue 30-Mar-21 12:58:14
Print Post

Re: Virgin Media M100 Area Slow


[re: RR_The_IT_Guy] [link to this post]
 
In reply to a post by RR_The_IT_Guy:
Let's leave it there I don't want to explain any more about what was not related to my last post. Others like @pheasant understood exactly what i meant by what I said which leads me to think that I was clear with my question.
He gave a helpful technical answer to a technical question.

I maintain that the technical question made no sense in the context of your re-confirmation that your home network and connection are primarily for personal rather than business use.

I continue to believe you are just having fun here. Posting garbage to see what happens. Though I do admit to not picking up on:
I did have one question I was wondering if it is okay to ask it here as it is partly about for the future partly linked to my original post and partly not its to do with my internal infrastructure in my LAN and my lack of bandwidth between the bottom and top floor of the house.
...
I hope i have explained everything clearly and I hope its okay for this to go under my thread if not let me know?
Due to the previous confusion in the thread/topic, it might have been better as a new thread. But that is only my opinion and others may disagree.

Not many home networks have multiple web servers, three VLANs and 12TB off-site storage with an internet connection that uploads nightly at max 10Mbps, presumably the typical daily 40GB downloaded.

My broadband basic info/help site - www.robertos.me.uk. Domains, sites and mail hosting - Tsohost & Ionos.
Connections: OnePlus 8 Pro max 165Mbps down, 24Mbps up on Three, and B311 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
========================
The EU’s multiple failures are due to a deeper malaise .... What malaise? The EU’s formidable immunity to the smallest amount of democracy. New Statesman Feb 2021.
Standard User RR_The_IT_Guy
(regular) Tue 30-Mar-21 13:51:36
Print Post

Re: Virgin Media M100 Area Slow


[re: RobertoS] [link to this post]
 
Due to the previous confusion in the thread/topic, it might have been better as a new thread. But that is only my opinion and others may disagree.

I was not sure either that's why i did not want to when i thought it might be linked I just did not want to create a new thread when it simply seemed linked. I'm not sure that was just that I was thinking.

I continue to believe you are just having fun here. Posting garbage to see what happens. Though I do admit to not picking up on:

Firstly I have better things to do with my time than to post "garbage" secondly as i have stated I have not posted in a while except to answer questions and for the network fibre question.

Not many home networks have multiple web servers, three VLANs and 12TB off-site storage with an internet connection that uploads nightly at max 10Mbps, presumably the typical daily 40GB downloaded.

Not at all what i said, I said account data which is the largest chunk and is uploaded as files are changed.
Incremental backups are uploaded onto online services every hour and the large weekly or monthly backups depends on what is being backed up. I also said 2TB as an example. I don't backup all 2TB every month. I only backup system images.
I do these as I don't care if i lose data between those as file history handles incremental backups, but besides that I store all accounts on the NAS so no data should be local except programs.
The NAS backups up all data changed on it as it happens or overnight which is like syncing to onedrive on a local PC but also has the advantages of having the cloud storage File history so works in the same way as traditional backups.

So to summarize what i said Backups are partially stored offsite it varies on the data and backup type. All data changes are uploaded as they happen which has online file history which makes restoration easy.

Not many home networks have multiple web servers, three VLANs and 12TB off-site storage with an internet connection that uploads nightly at max 10Mbps, presumably the typical daily 40GB downloaded.

I do understand that but technically anyone with VOIP does have two vlans or at least it's my understanding that its done that way. The daily 40GB is an average over the year.

I can confirm that my home network is for personal use if it was for business it would have more than 254 Devices. I would also have high amounts of data usage 40 gigs is nothing when your steaming and can only get digital radio as there's no FM DAB where I am so that uses 500 megs an hour for every digital radio. I try and stick to using fixed connections and avoiding wireless even if i have unlimited data.
You have 6GB for samknows, 10 gigs for remote desktop for each computer, zoom, teams calls they use loads. 40 Gigs really is a small amount I know VM said that and when i saw what the guy at the end of the street was downloading 500 gigs on games i'm not surprised there are congestion issues. I mean who needs that amount of games and then he uninstalls and reinstalls them weekly as he only has 1TB storage it annoys me he starts the download at the peek on a Thursday / Friday which the graphs show quite well.

But besides that I hope i explained everything.

Many Thanks,
RR-THE-IT-GUY
My Broadband Ping
Standard User RR_The_IT_Guy
(regular) Thu 01-Apr-21 19:32:01
Print Post

Re: Virgin Media M100 Area Slow


[re: RR_The_IT_Guy] [link to this post]
 
Hi all,

An update on the speed issues situation.

Virgin Media have told me the area fault is sorted and have booked me an appointment tomorrow afternoon, they might show up they might not I guess we will see.

I'm surprised they managed to book it with a days notice it normally takes two weeks at best maybe someone canceled.


Sorry to see you're having some issues with your upstream levels, I can see the area issue has now been resolved but there's an ongoing signal issue present on your account. There is an engineer appointment booked in for you for the 10th, would you like me to re schedule this for earlier?



Thanks,

Sofia


Thanks for coming back to me @RR-IT-GUY.



How does Friday from 12pm - 4pm work for you?



Sorry to hear this, this may have to be raised as a separate appointment.



Please let me know so I can get this booked in for you, then I will look into the coax wall socket issue also.



Thanks,

Sofia


At least the Virgin Media community staff answer in less than 15 Mins and actually go lets fix it instead of waiting for over two hours to get told there's no fault.

Many Thanks,
RR-THE-IT-GUY
My Broadband Ping
Standard User RR_The_IT_Guy
(regular) Fri 02-Apr-21 17:09:01
Print Post

Re: Virgin Media M100 Area Slow


[re: RR_The_IT_Guy] [link to this post]
 
HI, all

I thought you might be interested in the outcome, Well the engineer could not lower the signal a lot however he managed to lower it as much as he could with what he had on him on a bank holiday being one of two techs working my area.

He was instructed by his dispatcher in india to go to jobs and if he run out of time to just leave he told them that that's not happening and he will do the jobs probably he said he's not having it and asked me if i heard that and I was like yes his reaction was they expected me to leave a gentleman without any service this morning he said all of his jobs were given the wrong description except mine and he knew me so asked me in advance what it was so I guess knowing the engineers is always good.

Here are the results.

It's worth remembering that he did change some cable lengths for me so that has had a mild impac but its still very good compared to the 16's in power levels.


Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 331000000 9.5 38 256 qam 25
2 267000000 8.8 38 256 qam 17
3 275000000 9 38 256 qam 18
4 283000000 9 38 256 qam 19
5 291000000 9 38 256 qam 20
6 299000000 9.3 38 256 qam 21
7 307000000 9.1 38 256 qam 22
8 315000000 9 38 256 qam 23
9 323000000 9.3 38 256 qam 24
10 371000000 8.5 38 256 qam 26
11 379000000 7.9 38 256 qam 27
12 387000000 8 38 256 qam 28
13 395000000 8.5 38 256 qam 29
14 403000000 8.6 38 256 qam 30
15 411000000 8.8 38 256 qam 31
16 419000000 8.5 38 256 qam 32
17 427000000 8.5 38 256 qam 33
18 435000000 8.5 38 256 qam 34
19 443000000 8.5 38 256 qam 35
20 451000000 8.8 38 256 qam 36
21 459000000 8.9 38 256 qam 37
22 467000000 8.8 38 256 qam 38
23 475000000 8.8 38 256 qam 39
24 483000000 8.9 38 256 qam 40


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.6 0 0
2 Locked 38.9 8 0
3 Locked 38.6 4 0
4 Locked 38.9 5 0
5 Locked 38.6 8 0
6 Locked 38.6 15 0
7 Locked 38.9 6 0
8 Locked 38.9 7 0
9 Locked 38.9 5 0
10 Locked 38.9 1 0
11 Locked 38.6 7 0
12 Locked 38.9 9 0
13 Locked 38.6 6 0
14 Locked 38.6 9 0
15 Locked 38.9 8 0
16 Locked 38.9 9 0
17 Locked 38.9 12 0
18 Locked 38.9 14 0
19 Locked 38.9 19 0
20 Locked 38.9 23 0
21 Locked 38.9 10 0
22 Locked 38.9 8 0
23 Locked 38.9 12 0
24 Locked 38.9 8 0



Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 32600000 40.3 5120 32 qam 11
2 39399897 40.5 5120 64 qam 8
3 46200000 41.3 5120 64 qam 7
4 25799878 39.8 5120 16 qam 12


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

Many Thanks,
RR-THE-IT-GUY
My Broadband Ping
Standard User nemeth782
(committed) Fri 02-Apr-21 17:47:24
Print Post

Re: Virgin Media M100 Area Slow


[re: RR_The_IT_Guy] [link to this post]
 
In reply to a post by RR_The_IT_Guy:
however Subnets are an area I do know about that's why I use the 10.0.0.1-254 currently, so if needed i can expand without losing all my static IP's which i would if i used the 192.168.0.1-254.


I mean, I'm sure I can't hold a candle to a genius intellect such as your own, but you're definitely not limited to "192.168.0.1-254". You much also be the first person who "knows about subnets" that I've met that would express it like that rather than 192.168.0.0/24.

But you can use a /16 in that address space. I use a /23 at home, one /24 being the DHCP pool and one /24 for static IPs.

If 65535 IPs is not enough you should probably just use IPv6.
Standard User jpm
(member) Fri 02-Apr-21 17:54:40
Print Post

Re: Virgin Media M100 Area Slow


[re: RR_The_IT_Guy] [link to this post]
 
Isn't your problem less to do with the downstream signal levels being too high (which can be fixed by dropping an attenuator in), and more that your upstream modulations aren't able to hit 64QAM which indicates noise in your network segment.
Standard User nemeth782
(committed) Fri 02-Apr-21 17:57:11
Print Post

Re: Virgin Media M100 Area Slow


[re: RR_The_IT_Guy] [link to this post]
 
In reply to a post by RR_The_IT_Guy:
I did have one question I was wondering if it is okay to ask it here as it is partly about for the future partly linked to my original post and partly not its to do with my internal infrastructure in my LAN and my lack of bandwidth between the bottom and top floor of the house.

I am currently considering different options to connect my office to the floor below in my house, the cables would be run outside (e.g. like VM's clip and hammer approach), I'm tempted to go for MM fibre optics with a breakout box connected to those and another patch cable between those to a switch with 10 gig SPF as uplinks e.g. 2 one for redundancy and extra capacity for the future. I would have large amounts of devices connected and have a NAS and server storage which ideally needs 6Gig of bandwidth internally, gigabit for the NAS and 5 Gig for the Server that caches it each is on a different floor.

Do you think that this would be wise, using fibre for future proofing and if so does anyone know any cheap switches with 10 gig SPF and some SPF modules I had to rule out FS.com due to brexit and tax border force reasons.

My main reason for bringing this up is as I can currently get 200Mbps Max on my two 100 meg uplinks over copper which even with gigabit switches won't go past 100 as the cables are over 15 years old.
(Benchmarked on NetStress)

I currently use two netgear 8 port prosafe switches (GS108E) upstairs each one has a connected PoE TP-Link 802.11.AC access point for wireless networking, my main router is a TP-Link Archer AX90 (AX6600) Tri band router (Router)
All of my access points are allocated Channels manually so I am able to use the same SSID and password which allows seamless roaming similar to a mesh network.

I ultimately want to keep my wireless capabilities the same but just improving the connections between the two switches on the top floor to the samknows whitebox which is currently used to measure network performance on the bottom floor, this is connected to the router using a gigabit connection.

I hope i have explained everything clearly and I hope its okay for this to go under my thread if not let me know?


This must be one of those rare areas you're not an expert. I can tell by the way you keep saying "10 gig SPF" rather than SFP+.

If you're installing cabling outside clipped direct it needs to be outdoor rated or UV light will turn it to dust. You can get UV rated fibre cables.

I'd suggest SMF, OS2, rather than MMF. It's significantly more future proof and the cost of the optics is similar. It also gives you the ability to double the bandwidth without additional cable runs if you need, by using WDM/BiDi optics.

The cheap option for a 10G switch is the Mikrotik CRS305-1G-4S+IN, which is 4 ports of SFP+, and a single RJ45 1 gigabit ethernet that can power the switch via PoE.

If you decide you want 10G networking to devices, pick up some old Mellanox cards on ebay. I'd strongly suggest the ConnectX-3 cards, the ConnectX-2s are really old now. Be careful to get an SFP+ or 2xSFP+ ethernet version, not an infiniband or QSFP+ version. Although, with a QSFP+ port you can use a breakout cable to go to 1-4 SFP+ ports or an adaptor to use an SFP+ module.

Linitx are one UK mikrotik reseller. There are others.

FS.com are really good for optics. If you keep the order under £135 post brexit customs are less of an issue.

Edited by nemeth782 (Fri 02-Apr-21 17:59:45)

Standard User RR_The_IT_Guy
(regular) Fri 02-Apr-21 18:17:08
Print Post

Re: Virgin Media M100 Area Slow


[re: jpm] [link to this post]
 
I mean the original issue was with Signal levels after a RG11 install although I did not notice what you said as this has all be done today an attenuator was added today.

I mean would the noise be coming say electric lines next to the internal coax or would it more likely be a core touching the outer jacket (can't remember the terminology) of the cable as all the cables have been replaced this year.
From the router to the cab.

Is it possible the noise could be caused by other lines feeing back in the system?

Do you think I should send the engineer a text asking him what he thinks about the modulation and if he can check it on the VM staff app?

Many Thanks,
RR-THE-IT-GUY
My Broadband Ping
Standard User RR_The_IT_Guy
(regular) Fri 02-Apr-21 18:33:55
Print Post

Re: Virgin Media M100 Area Slow


[re: nemeth782] [link to this post]
 
This must be one of those rare areas you're not an expert. I can tell by the way you keep saying "10 gig SFP" rather than SFP+


I did know that however I did not feel it was required for me to add that as obviously SFP is slower and does not support 10 gig or that's to my knowledge.

Thanks for your advice here I will make a copy and add it to my spreadsheet and cost it up when I get some time.

Many Thanks,
RR-THE-IT-GUY
My Broadband Ping

Edited by RR_The_IT_Guy (Fri 02-Apr-21 18:46:35)

Standard User Pheasant
(experienced) Fri 02-Apr-21 18:40:11
Print Post

Re: Virgin Media M100 Area Slow


[re: RR_The_IT_Guy] [link to this post]
 
In reply to a post by RR_The_IT_Guy:
This must be one of those rare areas you're not an expert. I can tell by the way you keep saying "10 gig SPF" rather than SFP+


I did know that however I did not feel it was required for me to add that as obviously SPF is slower and does not support 10 gig or that's to my knowledge.

Thanks for your advice here I will make a copy and add it to my spreadsheet and cost it up when I get some time.

Remember it’s not sunscreen (SPF) but an optical networking module (SFP) - small factor pluggable.

You should hopefully have the mikrotik’s on your spreadsheet as I gave them to you on Monday 😎

Good luck young man.

My Broadband Speed Test
Standard User nemeth782
(committed) Fri 02-Apr-21 18:42:19
Print Post

Re: Virgin Media M100 Area Slow


[re: RR_The_IT_Guy] [link to this post]
 
In reply to a post by RR_The_IT_Guy:
This must be one of those rare areas you're not an expert. I can tell by the way you keep saying "10 gig SPF" rather than SFP+


I did know that however I did not feel it was required for me to add that as obviously SPF is slower and does not support 10 gig or that's to my knowledge.

Thanks for your advice here I will make a copy and add it to my spreadsheet and cost it up when I get some time.



SFP, Small Formfactor Pluggable, is 1.25gbit signalling rate, for 1gbit ethernet, be that over Cat5 or MMF/SMF, whatever.

SFP+, is a 16gbit channel, up to 10 gigabit ethernet, or other protocols such as fibre channel at other data rates.

QSFP+, "Quad SFP+", is 4x16 gigabit channels, for 40 Gigabit ethernet (or can be split into 4 10G ethernet connections). Again, non-ethernet protocols are supported.

SFP28, with 28 gigabit signalling rate, is for 25 gigabit ethernet.

QSFP28, you can probably guess, 100 Gigabit ethernet

There are then other more esoteric DD versions for up to 400Gbit ethernet.

SPF isn't a thing. Except in sunscreen.

SFP modules can, generally, go in SFP, SFP+, and SFP28 ports. SFP+ modules can go in SFP+ and SFP28 ports, again, generally. You can get little carriers to put an SFP+ module into a QSFP+ port (it only connects one of the channels).

But as with all enterprise gear, your mileage may vary somewhat, there are vendor locks to worry about, etc. Cisco kit that only likes specific Cisco SFP modules, etc.

The mikrotik switches are relatively open, although mine don't like the Ubiquti SFP modules I have (1G RJ45). The Mellanox network cards basically accept anything, although even that's not a guarantee. Best to stick as close as you can.

Edited by nemeth782 (Fri 02-Apr-21 18:47:23)

Standard User RR_The_IT_Guy
(regular) Fri 02-Apr-21 18:50:39
Print Post

Re: Virgin Media M100 Area Slow


[re: nemeth782] [link to this post]
 
SPF isn't a thing. Except in sunscreen.


I am aware I was more flustered with my new line noise issue that has been created to fix another issue. It's literally never ending you deal with Power levels that are too high then you end up with modulation issues then something else, I literally have a list of all the issues that need fixing we did most the list then new problems were created Wow there are so many issues.

Many Thanks,
RR-THE-IT-GUY
My Broadband Ping
Standard User Realalemadrid
(committed) Fri 02-Apr-21 18:56:52
Print Post

Re: Virgin Media M100 Area Slow


[re: RR_The_IT_Guy] [link to this post]
 
That's life, you've got to deal with it.smile
Standard User RR_The_IT_Guy
(regular) Fri 02-Apr-21 18:58:59
Print Post

Re: Virgin Media M100 Area Slow


[re: Pheasant] [link to this post]
 
You have a point there it is I just forgot, I have not had time to look through the spreadsheet fully as that's not the most important thing at the current time. Getting fully working internet connections would be the thing I would love however thats a hard task.

Many Thanks,
RR-THE-IT-GUY
My Broadband Ping
Standard User RR_The_IT_Guy
(regular) Fri 02-Apr-21 19:01:28
Print Post

Re: Virgin Media M100 Area Slow


[re: Realalemadrid] [link to this post]
 
All i can say to that is, at least he left me with a working service you can bet that some people wouldn't.

Many Thanks,
RR-THE-IT-GUY
My Broadband Ping
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