Left VM and stil they are causing problems.

So I live in a block of flats, rented of course, and when I had Virgin installed 5 years ago, the engineer changed the faceplate, both front and back. Now, I have left Virgin I wanted Sky installed but when they came, they wouldnt do it thats because the Virgin engineer changed the faceplate without the aerial or Sky connections. How liable is Virgin Media for this? I am sure I will get hit with a big bill for something that the Virgin engineers shouldnt have done but I did not know what they were doing. I didnt know what they had done until 5 years later. I am going to have to contact the housing association about this to try to get this sorted, in the meantime I do have Sky Go but again, I had no idea this was going to happen. I am just wondering if anyone else has had this quality service from Virgin and if theres anything I can do.

Update: Spoke to the Housing Association, they said its nothing to do with them. They suggested I speak to Virgin and get them to install a universal faceplate. The fun continues.

Further update: Spoke to Virgin Media who installed the faceplate and changed over the connection from Sky to Virgin, and they said as it was 5 years ago they wont do it. Sky wont, housing association wont, Virgin wont. So there you go. That sums up the current state (or lack of) this simple thing that took VIrgin Media engineers 20 minutes to install and wont be undone by them. Moral of this story, avoid Virgin Media like the plague. Unhelpful, uncaring and unacceptable "customer service". This is one of the reasons why I left them in the first place, that plus the 50% increase for renewing, the littany of unresolved complaints and I had just had enough.

Presumably on the original VM install they didn’t leave behind the original faceplate?

If the original Sky/FreeSat connection is still coiled up in the back of the back box, then it would be a very simple job to swap over the faceplate. Actually a pretty fast and simple DIY job if the cable is there. Alternatively it’s a sparky or antenna co. job if Sky are refusing.

No point getting wound up about VM. It was 5 years ago. They don’t have unlimited liability for these matters.

In reply to a post by Pheasant:

Presumably on the original VM install they didn’t leave behind the original faceplate?

If the original Sky/FreeSat connection is still coiled up in the back of the back box, then it would be a very simple job to swap over the faceplate. Actually a pretty fast and simple DIY job if the cable is there. Alternatively it’s a sparky or antenna co. job if Sky are refusing.

No point getting wound up about VM. It was 5 years ago. They don’t have unlimited liability for these matters.

No point mentioning when it was, just go on the Virgin Media community and say one of their engineers messed about inside your flat and now none of your sky services work. Be very clear by saying all was working then once a Virgin Tech touched it it stopped.

Maybe give us the link if you do then we can see what they respond with.

They will send someone, if they don't just remind them that you will have to cut their coax causing noise ingress. That normally prompts them to sort a mess, (at least it did next door when they had around 10 coaxes round next doors house and he only wanted one and not a handful of old useless cables).

The engineer they send wouldn't have a clue why they were sent anyway, at least none of the many I have had ever knew.

Edited by RR_The_IT_Guy (Wed 08-Jun-22 22:35:19)

Too much stuffing around for me…I’d be down at the electrical wholesaler or ScrewFix/Toolstation with a fresh triplex or quadplex module, get the screwdriver out at home and the job would be done in 10 mins. It’s really not that hard.

In reply to a post by Pheasant:

Too much stuffing around for me…I’d be down at the electrical wholesaler or ScrewFix/Toolstation with a fresh triplex or quadplex module, get the screwdriver out at home and the job would be done in 10 mins. It’s really not that hard.

I know it's not hard, I have done it many times, but for me its principle, why should I pay for parts to fix what someone else broke.

In reply to a post by RR_The_IT_Guy:

In reply to a post by Pheasant:

Too much stuffing around for me…I’d be down at the electrical wholesaler or ScrewFix/Toolstation with a fresh triplex or quadplex module, get the screwdriver out at home and the job would be done in 10 mins. It’s really not that hard.

I know it's not hard, I have done it many times, but for me its principle, why should I pay for parts to fix what someone else broke.

Sometimes you have to accept that when principle comes in through the front door, common sense flies out of the window.

Are you talking about a Sky satellite dish connection? Or Sky broadband over Openreach copper cabling?

Either way: when you place your order with Sky, you simply tell them that the wiring exists but was broken by Virgin, and as part of the order process you need them to send an engineer out to sort it.

If it's a problem with Openreach copper then it means you're missing a master socket, and it's most likely they'll send an Openreach installer to fix it.

If it's a problem with your Sky satellite dish then they'll presumably send a Sky installer (who will have a very simple job if the cables and dish are in good order, but after 5 years, it's worth getting all checked out anyway).

Remember that you'll be signing up with Sky for a hefty contract worth hundreds of pounds over the whole period, so it's worth their while.