I'm not a particularly knowledgeable user of computers and the internet, so this a request for advice and help.
I recently changed ISP from Plusnet to Zen, and I now have a Zen FritzBox router with "normal"/default configuration.
I basically use the internet for online browsing and email (no streaming, no gaming...) and it usually works well.
For the past few days I have been trying to access and login to a particular classic-car website which I have visited regularly and often over many years. But I am finding I cannot now do so. I get the "website loading" icon, and eventually a screen message saying "problem loading page" , saying the website is taking too long to respond, and has timed out. The message has the usual advice saying try later, site may be busy, check your browser, and firewall settings etc. I can access all other websites perfectly normally.
When this persisted after several days I tried various checks. These seem to suggest that the problem is with my ISP, Zen.
The website in question is "Pennocks Fiero Forum",
www.fiero.nl. It's a site for classic car enthusasts who own Pontiac Fiero cars, so is not a dodgy gambling or porn site!
Just to summarise what I've done so far:
1) I cleared my Firefox browser cache aand cookies and tried again. No joy;
2) I tried a different browser (Edge) on the same computer. No joy - same time-out problem;
3) I tried on another computer in the same household (which also uses the Zen ISP router). Same problem, website wouldn't load;
4) I checked the "Is It Down Right Now" website. That reported that fiero.nl was up and running normally.
5) I unplugged the Zen router, waited, and rebooted it. Stll no access to that website
6) I searched for the website (using Google) on my Android phone. This is where it gets interesting. When my phone was connected, via WiFi, to the internet via the Zen router, the fiero.nl page wouldn't load and i couldn't get access..... However,
7) when I disconnected my phone from wifi and the Zen router and instead accessed the internet via the EE network - my mobile network for both calls and data - the fiero.nl website was immediately accessed and on my phone screen.
To me that seems pretty clear evidence that Zen is somehow blocking access to that website. I have checked the router settings: there are no filters or parental controls activated, all settings are on the standard defaults..
I've tried phoning Zen tech support, but after 30 minutes of music, I have given up.
Can anybody shed light on this - and perhaps confirm my provisional diagnosis that this is indeed a problem with Zen somehow blocking access to this particular website?
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