TalkTalk 'my account' and phone porting

Earlier this year I moved from TalkTalk Business to TalkTalk residential, t'internet went so smooth I never even knew it had moved until I did a speed check and noticed it had increased to the new speed I was contracted at, and it has been rock solid ever since (tightly grasping a piece of wood ).
I now have two phone numbers, a 'digital voice' number running on the FTTP and a old copperline number, both work, well the copper line is as crackly as it's always been.
So what could I complain about?

Well I seem to be stuck in limbo!
I cannot access 'my account', not that I have really needed to until today, a few days back I contacted TT via chat as I do every few weeks to try to get it sorted, this time the operator tried to reset my account, no luck so as per usual was escalated, unusually I was told it would be sorted in 28days and I was sent email confirming this, which is a new one on me, usually I'm told 5 days and no email.
Anyway today I get a bill in the post for my monthly amount and an extra £2.75 for the paper bill, WTH, back on chat to sort it, after being told by the bot that my account had been cancelled I was less than happy, got through to a person and told the account is not cancelled, but I had changed preferences to paper billing, as I explained I can't even get in to 'my account' let alone change it, so they change it back to online billing and credit account.
I'm not sure after 28 days it will be fixed, but only time can tell.

Next the phone, part of the 'deal' was my landline number would be ported from TT business copper line to 'digital voice', being given a temporary number until the porting went through. A shiny new adaptor was sent and plugging the phone into it, the temporary number works, but 3 months later and several attempts and the old number is still on the copper line, works as it always has, sometimes OK other times hardly useable due to crackling, I can still access my old TT business account, and this still shows the line as active, they just can't seem to port it over! ATM am leaving this until the 28 days and hopefully the 'my account' problem is resolved, as I know from experience best to only allow them to work on one problem at a time.

If this is the improved customer service with Octopus Kraken system no wonder they are loosing customers.

Ah yes TT 'service' <insert wry smile emoji> what an oxymoron.

I was with TTB for a year or two. Despite generally solid performance and network uptime their customer service was without doubt diabolical and I had repeat issues with things like paper billing being re-activated by some glitch in the matrix. Total horror show to get straightened out.

Just out of curiosity, as you are now a Resident account and not a Business one have you tried registering for the forum?

Not sure if it requires My Account access or not these days.

In reply to a post by CJT:

Just out of curiosity, as you are now a Resident account and not a Business one have you tried registering for the forum?

Not sure if it requires My Account access or not these days.

I was previously a customer of Residential and still had that account on forum, or at least for a couple of days, and posted a question , but that is 'blocked' as well now, so I can't use that to raise a problem. I have thought about trying to register again, but not tried it yet.

No, it's not accepting me registering for forum without being logged in with 'my account'.
Just tried to register again for 'my account', very strange, it accepts me registering, takes all the details, texts me a code to me phone, tells me that I've now verified account and gives me a button to go to 'my account', I click on that button and takes me to log-in, fill in the email and password and it fails with message 'email and password not recognized'.
I have a feeling that as I'm using an email I previously used for Residential it's somehow looking up the old account which is now deemed inactive.

It would not surprise me tbh.

I requested to have my account deleted, and in de-registering me (their words) I now have no account or any access to the forum.

Also, because I closed the Chrome window which had the forum page open and logged into, I now cannot get onto the page to advise them it's worked.

Still from my perspective that's the end of my time with TalkTalk.

An update on the mess that is Talktalk.
On every contact with Talktalk I had been told they would get back to me with a resolution, at no time has this happen over the last 4 months.
This morning I have spent a couple of hours on the chat line, they have not been able to sort anything out, the last straw being they are now saying that since April they will no longer port numbers onto their digital voice for FTTP, I'm still considering how I will proceed, Talktalk business have decided to start charging me £12.72 for use of the present number.
As for logging into 'my account', I've found a work around, it makes little sense but works, I cannot use the registered email address which clearly shows in 'my account' area as the registered email, I cannot use my mobile number which clearly shows as a way of logging on, but I can use a back up email and get a code sent to my mobile.

Is there anyway you could force them to let you leave your contract penalty free due to ongoing unresolved issue?

In reply to a post by PCJM40:

Is there anyway you could force them to let you leave your contract penalty free due to ongoing unresolved issue?

I'm considering my options.
Now I can get into 'my account' I'm not to worried about t'internet side of things.
The telephone is another matter, atm I've got a copperline from TTB with a 'cherished' number, a VoIP number from TT, and a Sipgate basic VoIP number which is rarely used.
If we knew if Sipgate intends to continue with 'basic' I'd happily port the 'cherished' number to them and use it for incoming only, which would cancel TTB line, then I'd argue with TT on getting their VoIP service cancelled.
The other option would be port 'cherished' number to A&A (assuming that will work on GSWave on my mobile), which would once again cancel TTB line, and argue with TT over cancelling their VoIP service.
I'll think about it till Monday, unless someone comes up with a better option.

In reply to a post by PCJM40:

Is there anyway you could force them to let you leave your contract penalty free due to ongoing unresolved issue?

Or even for charging £12.72/m for a service which was formerly free?