Is EE Or Myself Being Unreasonable ?

I am leaving PlusNet after 15 years because I could not agree with the full fibre engineer installer a suitable place for installation and he offered no alternative, took less than 5 minutes, a barely known company in my area and as expected a disaster.

So my logical alternative would be mobile broadband with EE. I later got a PlusNet agent to put me through to EE after supplying my account details. The woman called me by my name so obviously the PlusNet agent passed this on.

When I enquired about the smart hub which is £50 a month and £50 "upfront". I asked her to explain what the "upfront" was for, she said the router.

I asked her what would be required from me to get the smart hub , she said name,address,email and bank details which would be fine.

But then she said my date of birth would be required . As I have been with PlusNet for over 15 years I am obviously over 18 years of age so surely this is unnecessary, stating that I am over 18 should be sufficient.

She then said as part of the process a standard credit check would have to be done and I would have to supply my job title as well as my salary and that all these are standard questions.

I can understand if I was making an application for a credit card , but surely most of these questions are intrusive and unnecessary for a smart hub and I told her so !

If I were to supply the details requested I could be inundated with other offers from EE or have details passed to other third party's. Something I have always avoided in the past with other company's.

I'm wondering if the online application process would be less intrusive, or am I once again stuck in a corner. I want EE for its UK / Ireland call centre and am prepared to pay the £50 a month costs for this mobile broadband.

I look forward to you becoming the “happyguy” and posting a tale of success and happiness 👍.

So let’s get there!

The EE questions are normal. Essentially everyone gets asked these questions. Age and occupation aren’t unreasonable in light of credit worthiness and basic KYC (know your client). Provide the answers and be happy.😃

Buy your own router, put a sim of your choice in it that has monthly data, happyguy has arrived.

In reply to a post by sadguy:

I am leaving PlusNet after 15 years because I could not agree with the full fibre engineer installer a suitable place for installation and he offered no alternative, took less than 5 minutes, a barely known company in my area and as expected a disaster.

So my logical alternative would be mobile broadband with EE. I later got a PlusNet agent to put me through to EE after supplying my account details. The woman called me by my name so obviously the PlusNet agent passed this on.

When I enquired about the smart hub which is £50 a month and £50 "upfront". I asked her to explain what the "upfront" was for, she said the router.

I asked her what would be required from me to get the smart hub , she said name,address,email and bank details which would be fine.

But then she said my date of birth would be required . As I have been with PlusNet for over 15 years I am obviously over 18 years of age so surely this is unnecessary, stating that I am over 18 should be sufficient.

She then said as part of the process a standard credit check would have to be done and I would have to supply my job title as well as my salary and that all these are standard questions.

I can understand if I was making an application for a credit card , but surely most of these questions are intrusive and unnecessary for a smart hub and I told her so !

If I were to supply the details requested I could be inundated with other offers from EE or have details passed to other third party's. Something I have always avoided in the past with other company's.

I'm wondering if the online application process would be less intrusive, or am I once again stuck in a corner. I want EE for its UK / Ireland call centre and am prepared to pay the £50 a month costs for this mobile broadband.

Can you actually get an ee signal at your house.......... I have no clue as how you ended up in this route.

In reply to a post by Taras:

I have no clue as how you ended up in this route.

I think most of us are thinking the same.

Considering that what I recall from your Plusnet post was going into the process expecting it to go wrong, I think that you are somewhat making your own luck here.

In reply to a post by PCJM40:

I think most of us are thinking the same.

I know a couple who are already doing it or tethering from their phone and some who are looking at it.
I did think about it, but the price I got for my internet is good, so I will stay as I am. If the TV licence is fixed onto broadband then that will change.

In reply to a post by zyborg47:

In reply to a post by PCJM40:

I think most of us are thinking the same.

I know a couple who are already doing it or tethering from their phone and some who are looking at it.
I did think about it, but the price I got for my internet is good, so I will stay as I am. If the TV licence is fixed onto broadband then that will change.

I don't know if you remember, at one time there was an internet tax to increase rural internet infrastructure spending. It was 50p i think per month. It didn't doo much at all ..

also at £11 pm its less than the current tv license and that would mean a cut to the bbc.

further

Part of the fee also contributes towards Freeview and Freesat, and towards the UK broadband rollout, funding local TV channels and S4C, the Welsh language TV channel, as agreed with the government as part of the 2010 licence fee settlement.

so the think tanks grand idea has some plot holes

Personally I'm not adverse to paying for a TV licence although I don't agree with the ongoing scope creep of what it covers.

I do massively disagree with loading up the cost of broadband as a sneaky workaround for them to get money off those who don't currently need a TV licence.

Whatever next? may be a new tax on bog rolls to pay for the BBC?

In reply to a post by PCJM40:

Personally I'm not adverse to paying for a TV licence although I don't agree with the ongoing scope creep of what it covers.

I do massively disagree with loading up the cost of broadband as a sneaky workaround for them to get money off those who don't currently need a TV licence.

Whatever next? may be a new tax on bog rolls to pay for the BBC?

just remember this is from a "think tank". Many think tanks either have wacky ideas or have ones that have an agenda ........