Free upgrades from 4mb to 10mb

When I upgraded my package last week, the woman in retentions told me after the 20mb upgrades are complete, they will be upgrading everyone on 4mb to 10mb and this should happen by the end of this year. has anyone else been told this too?

Hi
i certainly hope they dont do that until they upgrade their network.

bs0d.

their upgrading their network? thats news to me

Only thing i have heard is their rolling out a 50mb service soon

I meant , the network cant cope at the moment ... what you think upgrading all the 4mbit users to 10mbit will do ?

bs0d.

I haven't got it wrong & I did not misunderstand!

I called up asking if they could match the Sky offer. The woman in retentions said she will upgrade my 2mb to 4mb. And by the end of the year they will be upgrading everyone on 4mb to 10mb for free once the 20mb upgrades are complete so that is their offer on matching the Sky deal.

I've just recieved a letter from ntl:telewest business saying that:-

1Mb will become 4Mb
2Mb will become 4Mb
4Mb will become 10Mb

These upgrades are free if you bought your cable modem from them before 31/03/07. The increase in speed is available now if you re-set your modem or will take place automatically on 31/08/07.

We upgraded from the 2Mb service to the 10Mb service about a month ago. Various speed test at different times show we are getting about 7Mb. Spoke to business support who said that 7Mb was good on a 10Mb service, quoting contention etc as the reasons. When we had the 2Mb service we always got 2Mb on speedtests.

Edited by deleted (Thu 30-Aug-07 14:24:41)

In reply to:

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I meant , the network cant cope at the moment ... what you think upgrading all the 4mbit users to 10mbit will do ?

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Quite right. 20Mb/s and TV-on-demand have already ruined what used to be a stable and reliable service. All the more reason to jump ship.