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deleted
(deleted) Thu 17-Apr-08 18:55:20

Tech suppot now FREE

[link to this post]

I just had a letter come with my monthly bill saying that tech support is now free.

Must be feeling guilty about taking peoples money then traffic manageing them.

goldenoldie
(fountain of knowledge) Thu 17-Apr-08 20:19:46

Re: Tech suppot now FREE

[re: deleted] [link to this post]

But did they tell you the cost was going up for your package ?

-------x-------x-------x-------x-------x-------x-------x-------x-------x-------x
If a thing ain't broke --- DON'T FIX IT
Experienced in making a mess of things

C2D MacBook on OSX 10.4.11 ,Lynksys Router WRT54G ,G3iMac DV400, OSX 10.3.9 [ sssh and a PC using Doze XP Home

and now a PC wireless lappy using XP Pro ] all on ntl:world 4 Meg

MrSaffron
(staff) Thu 17-Apr-08 23:12:51

Re: Tech suppot now FREE

[re: goldenoldie] [link to this post]

Free from a BT phone line, as well as a Virgin Media one?

Asking because you don't have to take a VM line to have their broadband?

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.

ceedee
(committed) Fri 18-Apr-08 01:15:18

Re: Tech suppot now FREE

[re: MrSaffron] [link to this post]

From the 1st of June, VM will be changing the premium support number[1] (0906 212 1111) back to the original numbers (151 free from a VM phone or an 0845 number[2] not yet released, from a non-VM phone).

[1] Calls cost 25p per minute. There is a 10p connection cost from Virgin Media landlines. Charges from mobiles and other networks may vary. If the fault is found to be with Virgin Media the cost of these calls will be refunded at a cost of 25p per minute.

[2] Apparently it will be charged at 6p/min.

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