I agree with your comments.
The big question for us in N1 is will it actually work in Dalston?
The best Virgin Media can provide XL users here with is sub 900 kbs downloads from around 20:30 through 01:30.
To each complainer, fixes and dates are promised in the form of F ticket numbers and handily disappear into a black hole after the the due date.
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The HOPE is raised.
"There is currently a capacity issue that is ongoing in your area. This has
been logged under the fault reference F......... with fix date of / / / and will during peak times
cause restricted throughput. However you should find that outside of peak
times your full speeds will be achievable. We apologise for any
inconvenience this may be causing"
AND AFTER DATE DUE also note the new way of planning and operating is: - "HOPE"
"................................................. the slow speed issue is due to a high
utilisation in the area. Unfortunately the relief date originally planned
has passed for reasons we are not aware of. At this point in time there is
no set relief date. I apologise for this inconvenience and hope that a
relief is set soon and the issue is resolved ASAP."
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As your readers may be aware of, this situation has gone on here since the merger and on the basis of user posts elsewhere similar situations are developing in other urban areas.
Meanwhile Virgin Media up sells to the lower bandwidth users when they complain of speed and irresponsibly continue to sell to new users that what it does not have to sell. Virgin Media appears to be operating analogously to the Ponzi like schemes of the Investment Community that could be classed as fraudulent had it not been mitigated by the December 5 Offtel Code of Practice.
A question I cannot get answered. Will DOCSIS 3.0 delivered over already over-subscribed infrastructure actually perform as it should. Or rather, when is a separate network not a separate network?
Edit added the actual quotes from VM
Edited by deleted (Mon 15-Dec-08 10:53:21)