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Standard User deleted
(deleted) Thu 05-Aug-10 14:09:16
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Router and contract delivery


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Hello,

I placed an order for 50Mbit broadband yesterday in preparation for the house move. The confirmation email said that I should receive my contract and router soon and that I should sign and return the contract ASAP.

Problem: I don't live at my new house yet and won't live there until September - around 2 days before the physical installation. So, I want my contract and router delivered to my CURRENT address. Is this possible?

The "customer services", all of whom had a very heavy accent and didn't understand a word I was saying (and vice versa), said it will be delivered to my installation address - where I don't yet live... and it's not possible to change it because it's all "automatic". The lady didn't even bother checking my details.

So - is it possible to have the router/contract delivered to my current address?

Thanks
Alex

(cross-posted on VM forums)
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