Ive already emailed him at the weekend and got a reply from someone on Sunday.

I guess I'll just wait and see what happens. Pretty annoying that I have to wait 3 weeks to just give VM a chance to fix this before I decide to cancel and move on back to ADSL. Dont really want to go back as max I'll probably get is about 10mb download. Unless I go with BT infinity but honestly I think they will have the same issues as VM (tried BT in the passed, worst internet experience ever).

I wish VM could sort themselves out. They have potential to be awesome but instead they just seem so greedy. I wouldnt mind if they charged more for 50mb as long as they guarantee me decent pings and very low/no jitter. It was like this for months up until a month ago then went completely to pot.