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Standard User classick
(newbie) Sat 22-Jan-11 18:49:43
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Help speed up my Virgin 20meg Servive


[link to this post]
 
Hi,
I am a Newbie. I recieve the Virgin 20meg, which I actually do get nearly 20,so i can't really complain. When The guy installed my modem he told me it was capable of handling around 30Meg but was restricted by Virgin tech at there end when they configured my set up.
My question is do you know how to tap into my modem, so as to upgrade it's capabilties.
(Obviously without Virgin knowing)
Thanks
Standard User djfunkdup
(committed) Sat 22-Jan-11 18:52:24
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Re: Help speed up my Virgin 20meg Servive


[re: classick] [link to this post]
 
forget it...can't be done..

-----------------------------------------------------
virgin media B/B .xxl....50Mbps....... T/V .xl......v+ hd .......... L/L .talk unlimited
-----------------------------------------------------
http://www.pingtest.net/result/23550824.png
-----------------------------------------------------

My Broadband Speed Test
Standard User classick
(newbie) Sat 22-Jan-11 20:21:13
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Re: Help speed up my Virgin 20meg Servive


[re: djfunkdup] [link to this post]
 
Thanks for your reply.


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Standard User djfunkdup
(committed) Sat 22-Jan-11 20:33:04
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Re: Help speed up my Virgin 20meg Servive


[re: classick] [link to this post]
 
np your welcome.................

-----------------------------------------------------
virgin media B/B .xxl....50Mbps....... T/V .xl......v+ hd .......... L/L .talk unlimited
-----------------------------------------------------
http://www.pingtest.net/result/23550824.png
-----------------------------------------------------

My Broadband Speed Test
Standard User kwikbreaks
(eat-sleep-adslguide) Sun 23-Jan-11 10:09:53
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Re: Help speed up my Virgin 20meg Servive


[re: classick] [link to this post]
 
VM will be offering a free 20Mbps to 30Mbps upgrade in February but you have to make a one-off payment for a Superhub.



If you can't fix it with a hammer you've got an electrical problem.
Standard User classick
(newbie) Sun 23-Jan-11 11:27:20
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Re: Help speed up my Virgin 20meg Servive


[re: kwikbreaks] [link to this post]
 
Hi,
Thanks. Do mean a superhub is like those that handle the 50meg service.
Standard User pete_thomson
(fountain of knowledge) Sun 23-Jan-11 21:28:03
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Re: Help speed up my Virgin 20meg Servive


[re: classick] [link to this post]
 
Superhub is the new combined modem and router.

Virgin Media 50Mb/s
50.56Mb/s - 1.63Mb/s - 26ms @ 04/12/2009
http://www.speedtest.net/result/641806789.png
Standard User classick
(newbie) Sun 23-Jan-11 23:19:27
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Re: Help speed up my Virgin 20meg Servive


[re: pete_thomson] [link to this post]
 
thanks pete. I am going to call Virgin tomorrow and see whether it is the case that they are upgrading and how much it will cost me?
Standard User kwikbreaks
(eat-sleep-adslguide) Mon 24-Jan-11 08:40:34
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Re: Help speed up my Virgin 20meg Servive


[re: classick] [link to this post]
 
It isn't officially announced yet. Wait til it is or you'll just waste your time and theirs.



If you can't fix it with a hammer you've got an electrical problem.
Standard User classick
(newbie) Mon 24-Jan-11 09:59:12
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Re: Help speed up my Virgin 20meg Servive


[re: kwikbreaks] [link to this post]
 
too late. I just spoke to Virgin and she checked my details and told me that I am eligable for the update as and when the team get around to it in my area. Also I will not need a new modem.
Good news and no fiddling required. I am glad you told me that Virgin are planning an upgrade so I will not have to waste time looking for any fiddles.
Cheers

Edited by classick (Mon 24-Jan-11 10:08:32)

Standard User kwikbreaks
(eat-sleep-adslguide) Mon 24-Jan-11 10:45:04
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Re: Help speed up my Virgin 20meg Servive


[re: classick] [link to this post]
 
She probably misunderstood and thought you were asking about the upstream upgrade. Once the 30Mbps upgrade is announced you will just be able to order it. I think the Superhub is needed because they intend to deliver it using Docsis 3 and the modem you have won't support that.

Keep your eyes peeled.



If you can't fix it with a hammer you've got an electrical problem.
Standard User classick
(newbie) Mon 24-Jan-11 16:17:45
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Re: Help speed up my Virgin 20meg Servive


[re: kwikbreaks] [link to this post]
 
No I don't think she was misunderstood because I asked her to check my modem details and she said yes I would not need a new modem. Also the upstream upgrade happened last year. As i said at the start of my thread... the engineer who installed this modem told me it was capable of at least 30meg and of course i asked him if can DIY a speed up but he said it was all controlled at virgins end.They send a signal code that tell sthe modem the speed.
Also this wasn't a foreign call centre person as I always make sue I get through to Customer Retention in The North East who are better trained and quite intelligent..
Standard User kwikbreaks
(eat-sleep-adslguide) Mon 24-Jan-11 16:35:08
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Re: Help speed up my Virgin 20meg Servive


[re: classick] [link to this post]
 
Well it isn't officially announced yet but the page they accidentally published definitely said you had to pay £30 for a Superhub to get the upgrade.

Docsis 1 can support 38Mbps so they could do it that way but my interpretation was that they were requiring the Superhub because it would be provided on Docsis3 which I don't think the current non-50Mbps modems can support.

Time will tell.

Here is the leaked page in the google cache (it has been pulled from the site).
http://webcache.googleusercontent.com/search?q=cache...



If you can't fix it with a hammer you've got an electrical problem.
Standard User classick
(newbie) Mon 24-Jan-11 18:46:22
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Re: Help speed up my Virgin 20meg Servive


[re: kwikbreaks] [link to this post]
 
Yes will we have to wait and see? I am afraid I do not understand what Docsis 1 or 3 are?
Standard User kwikbreaks
(eat-sleep-adslguide) Mon 24-Jan-11 22:12:08
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Re: Help speed up my Virgin 20meg Servive


[re: classick] [link to this post]
 
They are just different cable standards. Docsis 3 is the newer one and supports channel bonding (3 or 4 channels get used for the 50Mbps product) I'm not sure if they'd use bonding for 30Mbps or not.



If you can't fix it with a hammer you've got an electrical problem.
Standard User classick
(newbie) Mon 24-Jan-11 22:23:51
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Re: Help speed up my Virgin 20meg Servive


[re: kwikbreaks] [link to this post]
 
OK. We will have to wait and see.Thanks for your info throughout this thread..
Standard User GeoffB
(experienced) Wed 26-Jan-11 18:26:37
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Re: Help speed up my Virgin 20meg Servive


[re: classick] [link to this post]
 
I have the old modem (installed 2007) and a Belkin N router. Will that setup work for the 30Mb upgrade? If not, will the Superhub they supply for 30Mb also be good for the 100Mb service? I've signed up for the 100Mb trial when and if it gets to SE London. I'm happy with my 20Mb at the moment but 30Mb for free sounds good in the interim. Can I install the Superhub myself? Hate waiting in for their engineers.

Advent laptop/Dell Inspiron 6000/Dell mini all using XP and 2Gb RAM
Dell Studio 15 with Win7 and 4Gb RAM
Belkin N router (cable) (VM 20Mb
Voyager 2100 via BT line (8Mb/s) as backup
BT Option 3 / Virgin cable 20Mbs
IE8 and OE6 (Live Mail with Win7)
Standard User pete_thomson
(fountain of knowledge) Wed 26-Jan-11 22:03:48
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Re: Help speed up my Virgin 20meg Servive


[re: GeoffB] [link to this post]
 
I thought the 100Mb trials were over now that it's available as a product.

Virgin Media 50Mb/s
50.56Mb/s - 1.63Mb/s - 26ms @ 04/12/2009
http://www.speedtest.net/result/641806789.png
Standard User GeoffB
(experienced) Thu 27-Jan-11 06:49:27
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Re: Help speed up my Virgin 20meg Servive


[re: pete_thomson] [link to this post]
 
Well, they are supposed to contact me when it becomes available here. I was going to get 50Mb until they suddenly announced 100.
If I don't hear soon, I'll go for 50 and upgrade later.

Advent laptop/Dell Inspiron 6000/Dell mini all using XP and 2Gb RAM
Dell Studio 15 with Win7 and 4Gb RAM
Belkin N router (cable) (VM 20Mb
Voyager 2100 via BT line (8Mb/s) as backup
BT Option 3 / Virgin cable 20Mbs
IE8 and OE6 (Live Mail with Win7)
Standard User pete_thomson
(fountain of knowledge) Thu 27-Jan-11 14:00:11
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Re: Help speed up my Virgin 20meg Servive


[re: GeoffB] [link to this post]
 
Have a look on their rollout schedule:

http://shop.virginmedia.com/content/dam/allyours/pdf...

Should give you a date unless you've got the vague "in planning" which is what I have for both my upload increase and 100Mb :-/

Virgin Media 50Mb/s
50.56Mb/s - 1.63Mb/s - 26ms @ 04/12/2009
http://www.speedtest.net/result/641806789.png
Standard User classick
(newbie) Wed 02-Feb-11 15:03:47
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Re: Help speed up my Virgin 20meg Servive


[re: pete_thomson] [link to this post]
 
Pete is correct about the new superhub. I have just received a letter inviting me to upgrade to the 30meg service from the 20 for £30 one off fee. I have taken them up on the offer as the new service will be £1.50 per month cheaper so it should pay for itself after a while.
The new self install superhub comes in 2 days So hopefullt It will go smoothly.
I was told that S/Hub is the same as 50meg hub but that service needs an engineer to install (at £60) why do you think that is?
Standard User pete_thomson
(fountain of knowledge) Thu 03-Feb-11 14:09:46
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Re: Help speed up my Virgin 20meg Servive


[re: classick] [link to this post]
 
50Mb service is served over DOCSIS3 and is less tolerant of incorrect signal level??

My guess anyways

Virgin Media 50Mb/s
50.56Mb/s - 1.63Mb/s - 26ms @ 04/12/2009
http://www.speedtest.net/result/641806789.png
Standard User classick
(newbie) Thu 03-Feb-11 15:21:38
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Re: Help speed up my Virgin 20meg Servive


[re: pete_thomson] [link to this post]
 
Thankyou Pete.
Pete being as you seem to know such things, How do I turn off the facility in Google Chrome that records my web searches and then forever keeps poping up sales suggestions. For instance I looked at a bed on John Lewis and now Google Chrome keeps popping up bed sales sites?

Edited by classick (Thu 03-Feb-11 16:08:01)

Standard User kwikbreaks
(eat-sleep-adslguide) Thu 03-Feb-11 16:51:39
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Re: Help speed up my Virgin 20meg Servive


[re: classick] [link to this post]
 
Search for ad blocker - even if you can't find one I'm sure you'll get a few ads for them.



If you can't fix it with a hammer you've got an electrical problem.
Standard User pete_thomson
(fountain of knowledge) Thu 03-Feb-11 17:03:32
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Re: Help speed up my Virgin 20meg Servive


[re: classick] [link to this post]
 
I use Google Chrome and I don't notice this..... maybe I'm oblivious to it.

Virgin Media 50Mb/s
50.56Mb/s - 1.63Mb/s - 26ms @ 04/12/2009
http://www.speedtest.net/result/641806789.png
Standard User classick
(newbie) Thu 03-Feb-11 18:35:09
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Re: Help speed up my Virgin 20meg Servive


[re: pete_thomson] [link to this post]
 
Hi, I think is something to do with cookies.. I have found where they are in the options menus All though I don't exactly what is the best option.
They are:Allow local data to be set (recommended)
Block sites from setting any data.
Block all third party cookies without excepion.
Clear cookies and other site date when i close my browser.
Exactly what do cookies do? and whats the best setting, At present I am ticked on Allow Local data to be set..
Thanks if you can help
Standard User classick
(newbie) Fri 04-Feb-11 13:23:48
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Re: Help speed up my Virgin 20meg Servive


[re: classick] [link to this post]
 
My super hub arrived and now installed and working. Speedtest said 31.3 meg and broadband speedchecker said 23, so there you are. It's faster that's all I care about.
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