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Standard User hk11
(experienced) Sat 26-Feb-11 18:34:22
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Yet Another Price Increase!


[link to this post]
 
Just had an email through advising of yet another price increase.

How can they justify this?

Feb 2010 - 38% increase
Apr 2010 - further 0.06% increase
Jan 2011 - further 0.05% increase
Apr 2011 - yet another

Have/will other providers be following suit?

---
Keef- Dartford Kent UK - VirginMedia 10M
My Broadband Speed Test
Previously - Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise,
Freeserve, Force9, TescoNet, AOL, Freenetname, NTL, Pipex, E7
===========
Standard User kwikbreaks
(eat-sleep-adslguide) Sat 26-Feb-11 18:43:07
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Re: Yet Another Price Increase!


[re: hk11] [link to this post]
 
Only the 10Mbps broadband is increasing in price in April sfaik and that is by £0.75p. XL got a speed boost to 30Mbps for an optional one-off £30 and XXL was reduced in price by £3 in January. Looks to me like VM are encouraging folks on the slower products to upgrade.

The only other ISP increasing prices that I'm aware of is O2.

I only moved to VM in April so I don't know what the price was before that.



If you can't fix it with a hammer you've got an electrical problem.
Standard User Roph
(newbie) Sun 27-Feb-11 07:07:47
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Re: Yet Another Price Increase!


[re: hk11] [link to this post]
 
Possibly a reaction to the increase in VAT?

===============
Virgin Media 30Mb


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Standard User pete_thomson
(fountain of knowledge) Sun 27-Feb-11 11:09:44
Print Post

Re: Yet Another Price Increase!


[re: hk11] [link to this post]
 
In reply to a post by hk11:
Just had an email through advising of yet another price increase.

How can they justify this?

Feb 2010 - 38% increase
Apr 2010 - further 0.06% increase
Jan 2011 - further 0.05% increase
Apr 2011 - yet another

Have/will other providers be following suit?



Those figured correct?? 0.05 % & 0.06% increase is 5p and 6p for every £100.
Did you mean 5 and 6%?

Virgin Media 50Mb/s
50.56Mb/s - 1.63Mb/s - 26ms @ 04/12/2009
http://www.speedtest.net/result/641806789.png
Standard User hk11
(experienced) Sun 27-Feb-11 11:34:15
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Re: Yet Another Price Increase!


[re: pete_thomson] [link to this post]
 
At least someone is awake! smile

0.05 = 5%, so should be one or other, but NOT BOTH.

Thanks.

---
Keef- Dartford Kent UK - VirginMedia 10M
My Broadband Speed Test
Previously - Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise,
Freeserve, Force9, TescoNet, AOL, Freenetname, NTL, Pipex, E7
===========
Standard User hk11
(experienced) Sun 27-Feb-11 11:35:58
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Re: Yet Another Price Increase!


[re: Roph] [link to this post]
 
VAT increase should have been 2.5% and from Jan 2011, as far as I am aware.

Companies seem to use it as an excuse to put prices up far more. frown

---
Keef- Dartford Kent UK - VirginMedia 10M
My Broadband Speed Test
Previously - Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise,
Freeserve, Force9, TescoNet, AOL, Freenetname, NTL, Pipex, E7
===========
Standard User hk11
(experienced) Sun 27-Feb-11 11:40:05
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Re: Yet Another Price Increase!


[re: kwikbreaks] [link to this post]
 
In reply to a post by kwikbreaks:
Only the 10Mbps broadband is increasing in price in April sfaik and that is by £0.75p


I read it as 50p for M, but maybe I have the wrong link?

http://www.virginmedia.com/myvirginmedia/price-chang...

---
Keef- Dartford Kent UK - VirginMedia 10M
My Broadband Speed Test
Previously - Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise,
Freeserve, Force9, TescoNet, AOL, Freenetname, NTL, Pipex, E7
===========
Standard User kwikbreaks
(eat-sleep-adslguide) Sun 27-Feb-11 15:27:11
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Re: Yet Another Price Increase!


[re: hk11] [link to this post]
 
You have it right as I was just going by memory and didn't recheck. It is still only the low end products going up though so the VM message is still the same - upgrade because we'll keep on jacking up your price anyway. The higher speed products are obviously more profitable.



If you can't fix it with a hammer you've got an electrical problem.
Standard User Chrysalis
(eat-sleep-adslguide) Sun 27-Feb-11 21:11:18
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Re: Yet Another Price Increase!


[re: hk11] [link to this post]
 
In reply to a post by hk11:
Just had an email through advising of yet another price increase.

How can they justify this?

Feb 2010 - 38% increase
Apr 2010 - further 0.06% increase
Jan 2011 - further 0.05% increase
Apr 2011 - yet another

Have/will other providers be following suit?


you really have an issue with a 0.06% price increase? get real.
Standard User hk11
(experienced) Sun 27-Feb-11 21:31:17
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Re: Yet Another Price Increase!


[re: Chrysalis] [link to this post]
 
I take it you're a banker? smile

I certainly don't get anywhere near 5% pay increase, twice a year. frown

---
Keef- Dartford Kent UK - VirginMedia 10M
My Broadband Speed Test
Previously - Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise,
Freeserve, Force9, TescoNet, AOL, Freenetname, NTL, Pipex, E7
===========
Standard User krazykizza
(fountain of knowledge) Sun 27-Feb-11 21:44:48
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Re: Yet Another Price Increase!


[re: hk11] [link to this post]
 
0.05 = 5%


Think your confusing people by putting it in the format of a decimal.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
AOL > Virgin Media > Tiscali > Falconnet > UKFSN > Norfolk Internet
2mbps > Shapped 512k > 1mbps! > 6.5mbps > 4.5mbps > 6.5mbps
ADSL Joy. 31db att, 9db SNR, EntaFail.
Standard User hk11
(experienced) Sun 27-Feb-11 21:52:22
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Re: Yet Another Price Increase!


[re: krazykizza] [link to this post]
 
In reply to a post by krazykizza:
Think your confusing people by putting it in the format of a decimal.


Yep: I did try and correct but it said post was too old to edit. frown

---
Keef- Dartford Kent UK - VirginMedia 10M
My Broadband Speed Test
Previously - Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise,
Freeserve, Force9, TescoNet, AOL, Freenetname, NTL, Pipex, E7
===========
Standard User hk11
(experienced) Sun 27-Feb-11 21:59:51
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Re: Yet Another Price Increase!


[re: kwikbreaks] [link to this post]
 
In reply to a post by kwikbreaks:
The higher speed products are obviously more profitable.


I assume the bulk of the cost is in providing the line, so yes, the more they can get out of people for the service .the more money they make.

I assume they just try and price-out the lower speed products. Didn't they have a lower one that is no longer offered?

For email and browsing 1 or 2M is fine. In fact I think my BT line is restricted to 2M anyway.

---
Keef- Dartford Kent UK - VirginMedia 10M
My Broadband Speed Test
Previously - Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise,
Freeserve, Force9, TescoNet, AOL, Freenetname, NTL, Pipex, E7
===========
Standard User kwikbreaks
(eat-sleep-adslguide) Sun 27-Feb-11 22:34:09
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Re: Yet Another Price Increase!


[re: hk11] [link to this post]
 
There are a number that are no longer sold to new customers (including 20Mbps). There are about 3 10Mbps products with different STM thresholds. I saw mention that they still do 512kbps.

The only price increase I've seen over the year is the phone line + 5p on caller display. Maybe when I'm sticking to my ancient 50Mbps and resisting a move to 1Gbps I'll be moaning about price increases.



If you can't fix it with a hammer you've got an electrical problem.
Standard User krazykizza
(fountain of knowledge) Sun 27-Feb-11 22:40:48
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Re: Yet Another Price Increase!


[re: kwikbreaks] [link to this post]
 
5p on caller display? Christ! Spin off a letter to the ombudsman tongue

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
AOL > Virgin Media > Tiscali > Falconnet > UKFSN > Norfolk Internet
2mbps > Shapped 512k > 1mbps! > 6.5mbps > 4.5mbps > 6.5mbps
ADSL Joy. 31db att, 9db SNR, EntaFail.
Standard User hk11
(experienced) Mon 28-Feb-11 05:23:43
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Re: Yet Another Price Increase!


[re: kwikbreaks] [link to this post]
 
It's like banks and interest rates: so many different accounts there is no hope of the supplier knowing the price let alone the customer!

Ar least VM don'r have silly downlload limits. What is the point in offering high speed, when you hit you limit after a few hours use?

---
Keef- Dartford Kent UK - VirginMedia 10M
My Broadband Speed Test
Previously - Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise,
Freeserve, Force9, TescoNet, AOL, Freenetname, NTL, Pipex, E7
===========
Standard User kwikbreaks
(eat-sleep-adslguide) Mon 28-Feb-11 06:26:28
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Re: Yet Another Price Increase!


[re: hk11] [link to this post]
 
In reply to a post by hk11:
Ar least VM don'r have silly downlload limits. What is the point in offering high speed, when you hit you limit after a few hours use?
Haven't you read the Acceptable Use Policy or seen any mention of the Detrimental Usage letters? There are limits but VM aren't saying what they are......



If you can't fix it with a hammer you've got an electrical problem.
Standard User kwikbreaks
(eat-sleep-adslguide) Mon 28-Feb-11 06:28:07
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Re: Yet Another Price Increase!


[re: krazykizza] [link to this post]
 
In reply to a post by krazykizza:
5p on caller display? Christ! Spin off a letter to the ombudsman tongue
My complaint has already been sent .... to George Osbourne.



If you can't fix it with a hammer you've got an electrical problem.
Standard User broadband66
(experienced) Mon 28-Feb-11 19:49:55
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Re: Yet Another Price Increase!


[re: hk11] [link to this post]
 
STM is a limit of sorts!

Was Eclipse Home Option 1 & VM 2Mb
Now O2 standard
Standard User adslmax
(fountain of knowledge) Tue 01-Mar-11 04:05:26
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Re: Yet Another Price Increase!


[re: broadband66] [link to this post]
 
no increase price for me!

My Broadband Speed Test
Standard User Chrysalis
(eat-sleep-adslguide) Wed 02-Mar-11 16:18:06
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Re: Yet Another Price Increase!


[re: hk11] [link to this post]
 
In reply to a post by hk11:
I take it you're a banker? smile

I certainly don't get anywhere near 5% pay increase, twice a year. frown


ok but think further back, broadband has not been going up 5% a year every year, its not the same thing as electric/gas going up large amounts every year. Also you can downgrade if you want. So if its a 5% rise with 3 years before it no rise its really average 1.66% a year. At some point prices will go up as VM have been spending money on infrastructure lately to handle new speeds, this money has to come from somewhere.

Incidently my price has gone down not up, so I dont know where you got this double 5% from.

Edited by Chrysalis (Wed 02-Mar-11 16:19:03)

Standard User hk11
(experienced) Wed 02-Mar-11 17:03:04
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Re: Yet Another Price Increase!


[re: Chrysalis] [link to this post]
 
In reply to a post by Chrysalis:
you can downgrade if you want. So if its a 5% rise with 3 years before it no rise its really average 1.66% a year.


What would you suggest I downgrade to?

Using your workings and my figs. my bill has risen 24% a year. frown

---
Keef- Dartford Kent UK - VirginMedia 10M
My Broadband Speed Test
Previously - Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise,
Freeserve, Force9, TescoNet, AOL, Freenetname, NTL, Pipex, E7
===========
Standard User hk11
(experienced) Wed 02-Mar-11 17:05:28
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Re: Yet Another Price Increase!


[re: adslmax] [link to this post]
 
It certainly doesn't seem to be universal. I suppose they charge what and where they think they can get away with?

---
Keef- Dartford Kent UK - VirginMedia 10M
My Broadband Speed Test
Previously - Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise,
Freeserve, Force9, TescoNet, AOL, Freenetname, NTL, Pipex, E7
===========
Standard User hk11
(experienced) Wed 02-Mar-11 17:07:50
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Re: Yet Another Price Increase!


[re: kwikbreaks] [link to this post]
 
In reply to a post by kwikbreaks:
There are limits but VM aren't saying what they are......


Yes, I agree there must be limits, but they are going to be fair and based on the speed, so you don't use your limit up in three hours as you could do with many ISPs.

---
Keef- Dartford Kent UK - VirginMedia 10M
My Broadband Speed Test
Previously - Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise,
Freeserve, Force9, TescoNet, AOL, Freenetname, NTL, Pipex, E7
===========
Standard User Chrysalis
(eat-sleep-adslguide) Wed 02-Mar-11 21:38:39
Print Post

Re: Yet Another Price Increase!


[re: hk11] [link to this post]
 
In reply to a post by hk11:
In reply to a post by Chrysalis:
you can downgrade if you want. So if its a 5% rise with 3 years before it no rise its really average 1.66% a year.


What would you suggest I downgrade to?

Using your workings and my figs. my bill has risen 24% a year. frown


PAYG internet.
Standard User hk11
(experienced) Thu 03-Mar-11 09:37:26
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Re: Yet Another Price Increase!


[re: Chrysalis] [link to this post]
 
In reply to a post by Chrysalis:
PAYG internet.


I didn't know that was still available.

---
Keef- Dartford Kent UK - VirginMedia 10M
My Broadband Speed Test
Previously - Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise,
Freeserve, Force9, TescoNet, AOL, Freenetname, NTL, Pipex, E7
===========
Standard User kwikbreaks
(eat-sleep-adslguide) Thu 03-Mar-11 09:51:15
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Re: Yet Another Price Increase!


[re: hk11] [link to this post]
 
PAYG is still around on both dialup and 3G. Of course dialup is a tad slower than your 10Mbps and 3G would be both slower and probably more expensive but by quitting VM you would be making a firm stand against their price increases. I doubt many will join your protest though.



If you can't fix it with a hammer you've got an electrical problem.
Standard User hk11
(experienced) Thu 03-Mar-11 09:59:34
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Re: Yet Another Price Increase!


[re: kwikbreaks] [link to this post]
 
In reply to a post by kwikbreaks:
I doubt many will join your protest though.


No: switching suppliers is still to difficult. frown

Above is especially true if you have a phone line with VM as there seems to be no procedure for transferring your current phone number. If you are with BT the number is automatically ported.

TalkTalk are doing a deal ATM - £12 a month for line & BB I understand!

---
Keef- Dartford Kent UK - VirginMedia 10M
My Broadband Speed Test
Previously - Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise,
Freeserve, Force9, TescoNet, AOL, Freenetname, NTL, Pipex, E7
===========
Standard User kwikbreaks
(eat-sleep-adslguide) Thu 03-Mar-11 11:23:07
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Re: Yet Another Price Increase!


[re: hk11] [link to this post]
 
I though all operators offered number porting. In fact I thought they had to but must admit I'm far from certain.

The main drawbacks to moving from cable to ADSL (imo) are...

18 month contract on BT line unless you pay and sometimes you have to pay anyway if there was never a BT line.

ADSL can be dire on long lines and often is on short ones if you pick a rubbish ISP

Like for like cable is actually cheaper - you only save if you don't need more than a few GB a month usage.



If you can't fix it with a hammer you've got an electrical problem.
Standard User hk11
(experienced) Thu 03-Mar-11 11:42:06
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Re: Yet Another Price Increase!


[re: kwikbreaks] [link to this post]
 
I've managed to go from Bell cable to BT then back to NTL with the same number but it was a *lot* of hassle! Lost two separate numbers this way and no one gives a flying * as far as the regulators etc go.

Offer from Talktalk gives 40G a month, which isn't bad IMHO. New line with them is £30 I think, due to some cashback offer, which is fair. I think I had to pay £40 to VM for re-connection last time.

My line is quite long and I only get about 2M, but that's fine for browsing and email.

---
Keef- Dartford Kent UK - VirginMedia 10M
My Broadband Speed Test
Previously - Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise,
Freeserve, Force9, TescoNet, AOL, Freenetname, NTL, Pipex, E7
===========
Standard User kwikbreaks
(eat-sleep-adslguide) Thu 03-Mar-11 12:08:36
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Re: Yet Another Price Increase!


[re: hk11] [link to this post]
 
Well if you want to move on at an upfront cost of £30 to a guaranteed slower service and probable hassle rather than pay VM an extra 50p a month I guess that's your perogative.

I checked and there are Ofcom regs regarding number porting - from what I could make out VM are obliged to release the number but BT/TalkTalk are not obliged to take it on for some reason.

TalkTalk have an even worse CS reputation than VM with umpteen tales of screwups with new installs and line takeovers from BT



If you can't fix it with a hammer you've got an electrical problem.
Standard User broadband66
(experienced) Thu 03-Mar-11 14:07:20
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Re: Yet Another Price Increase!


[re: hk11] [link to this post]
 
Porting is not exactly automatic. You have to let VM know that you want to keep your existing number.

Was Eclipse Home Option 1 & VM 2Mb
Now O2 standard
Standard User hk11
(experienced) Thu 03-Mar-11 14:24:17
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Re: Yet Another Price Increase!


[re: broadband66] [link to this post]
 
In reply to a post by broadband66:
You have to let VM know that you want to keep your existing number.


Here lies the first hurdle: getting any sense out of VM. frown

"I would not be able to oversee the transfer to xxxt. This is
because of Data protection - I could not get involved in your xxx account."

---
Keef- Dartford Kent UK - VirginMedia 10M
My Broadband Speed Test
Previously - Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise,
Freeserve, Force9, TescoNet, AOL, Freenetname, NTL, Pipex, E7
===========
Standard User hk11
(experienced) Thu 03-Mar-11 14:31:13
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Re: Yet Another Price Increase!


[re: kwikbreaks] [link to this post]
 
In reply to a post by kwikbreaks:
rather than pay VM an extra 50p a month I guess that's your perogative.


It's not about saving 50p a month; it's more like £7. So £7 x 12 = £84. £84 - £30 = £54 saving a year.

Ofcom say "consumers should not only have the ability to retain their phone number
(as they have had for many years) but should also be aware of this ability
and should be able to obtain number portability easily, reliably and
conveniently." ref. http://stakeholders.ofcom.org.uk/consultations/gc18r...

As usual things are NEVER simple! frown

I understand Talktalk are bad, but to be honest I've yet to find a communications company that can communicate!

---
Keef- Dartford Kent UK - VirginMedia 10M
My Broadband Speed Test
Previously - Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise,
Freeserve, Force9, TescoNet, AOL, Freenetname, NTL, Pipex, E7
===========
Standard User Chrysalis
(eat-sleep-adslguide) Thu 03-Mar-11 15:06:41
Print Post

Re: Yet Another Price Increase!


[re: kwikbreaks] [link to this post]
 
In reply to a post by kwikbreaks:
I though all operators offered number porting. In fact I thought they had to but must admit I'm far from certain.

The main drawbacks to moving from cable to ADSL (imo) are...

18 month contract on BT line unless you pay and sometimes you have to pay anyway if there was never a BT line.

ADSL can be dire on long lines and often is on short ones if you pick a rubbish ISP

Like for like cable is actually cheaper - you only save if you don't need more than a few GB a month usage.


lets not forget the openreach callout lottery as well smile charges racking up if the engineer decides router is faulty.
Standard User kwikbreaks
(eat-sleep-adslguide) Thu 03-Mar-11 15:20:56
Print Post

Re: Yet Another Price Increase!


[re: Chrysalis] [link to this post]
 
In reply to a post by Chrysalis:
lets not forget the openreach callout lottery as well smile charges racking up if the engineer decides router is faulty.

In my own experience I had 5 separate visits from OpenReach engineers and still they didn't fix the line fault. That's the prime reason I'm on cable. Mind you having seen the way things have gone with my old ISP (O2) I'd probably have moved anyway.

Speaking personally I'd rather go over to 3G than use TalkTalk but I guess they are cheap



If you can't fix it with a hammer you've got an electrical problem.
Standard User kwikbreaks
(eat-sleep-adslguide) Thu 03-Mar-11 15:26:06
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Re: Yet Another Price Increase!


[re: hk11] [link to this post]
 
He clearly didn't read the thread properly. You notify who you move to that you want the number ported and they make the necessary arrangements with your current provider. You don't need to talk to VM at all beyond terminating the contract. If you are moving to TalkTalk I'd suggest you leave that until their service is up and running. You may well be a customer of both for some time.



If you can't fix it with a hammer you've got an electrical problem.
Standard User hk11
(experienced) Thu 03-Mar-11 16:02:32
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Re: Yet Another Price Increase!


[re: kwikbreaks] [link to this post]
 
In reply to a post by kwikbreaks:
He clearly didn't read the thread properly.


Who's "he" in this case?

---
Keef- Dartford Kent UK - VirginMedia 10M
My Broadband Speed Test
Previously - Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise,
Freeserve, Force9, TescoNet, AOL, Freenetname, NTL, Pipex, E7
===========
Standard User hk11
(experienced) Thu 03-Mar-11 16:06:30
Print Post

Re: Yet Another Price Increase!


[re: Chrysalis] [link to this post]
 
In reply to a post by Chrysalis:
lets not forget the openreach callout lottery as well smile charges racking up if the engineer decides router is faulty.


Had this in years gone by. They decided that the call sign switch was faulty, despite it working fine on number A. It just didn't work with number B. As there was only one phyical line carrying two numbers this was beyond them. frown

---
Keef- Dartford Kent UK - VirginMedia 10M
My Broadband Speed Test
Previously - Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise,
Freeserve, Force9, TescoNet, AOL, Freenetname, NTL, Pipex, E7
===========
Standard User kwikbreaks
(eat-sleep-adslguide) Thu 03-Mar-11 16:15:30
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Re: Yet Another Price Increase!


[re: hk11] [link to this post]
 
broadband66 who said "You have to let VM know that you want to keep your existing number." Which is the case if you are moving to them not if you are leaving.



If you can't fix it with a hammer you've got an electrical problem.
Standard User hk11
(experienced) Thu 03-Mar-11 16:20:12
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Re: Yet Another Price Increase!


[re: kwikbreaks] [link to this post]
 
In reply to a post by kwikbreaks:
broadband66


Ah right.

Doesn't do any harm to warm the current provider though. Well it wouldn't if they had any sense. wink

---
Keef- Dartford Kent UK - VirginMedia 10M
My Broadband Speed Test
Previously - Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise,
Freeserve, Force9, TescoNet, AOL, Freenetname, NTL, Pipex, E7
===========
Standard User kwikbreaks
(eat-sleep-adslguide) Thu 03-Mar-11 16:27:13
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Re: Yet Another Price Increase!


[re: hk11] [link to this post]
 
I suppose not but when I moved BT => VM I left the porting to VM and only told BT I was cancelling.

If you do decide to make this move I strongly advise you don't cancel the VM service until the TalkTalk one is up and running if you place any value of having access to the web. TalkTalk have an absolutely abysmal reputation and have been known to get the phone up and running with no ADSL for weeks on end.



If you can't fix it with a hammer you've got an electrical problem.
Standard User hk11
(experienced) Thu 03-Mar-11 16:55:19
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Re: Yet Another Price Increase!


[re: kwikbreaks] [link to this post]
 
Thanks for the warning.

Lost my phone for a couple of weeks when porting back to VM from BT, so know what to expect. frown

I'm still waiting to hear back from TT re porting, so .........

---
Keef- Dartford Kent UK - VirginMedia 10M
My Broadband Speed Test
Previously - Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise,
Freeserve, Force9, TescoNet, AOL, Freenetname, NTL, Pipex, E7
===========
Standard User broadband66
(experienced) Fri 04-Mar-11 13:44:19
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Re: Yet Another Price Increase!


[re: kwikbreaks] [link to this post]
 
Yes I did read it.

My porting experience is with VM and so I stated the fact that porting with them is not automatic.

Maybe I wrongly assumed that moving to any other phone provider would be the same.

Was Eclipse Home Option 1 & VM 2Mb
Now O2 standard
Standard User broadband66
(experienced) Fri 04-Mar-11 13:47:08
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Re: Yet Another Price Increase!


[re: hk11] [link to this post]
 
" number portability easily, reliably and conveniently."

Pah!!!!!!

Took us 21 days to get our numbers ported succesfully.

Was Eclipse Home Option 1 & VM 2Mb
Now O2 standard
Standard User hk11
(experienced) Fri 04-Mar-11 13:55:56
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Re: Yet Another Price Increase!


[re: broadband66] [link to this post]
 
In reply to a post by broadband66:
porting with them is not automatic.


Is anything? Other than hassle/poor admin. that is. wink

---
Keef- Dartford Kent UK - VirginMedia 10M
My Broadband Speed Test
Previously - Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise,
Freeserve, Force9, TescoNet, AOL, Freenetname, NTL, Pipex, E7
===========
Standard User hk11
(experienced) Fri 04-Mar-11 13:57:59
Print Post

Re: Yet Another Price Increase!


[re: broadband66] [link to this post]
 
In reply to a post by broadband66:
Took us 21 days to get our numbers ported succesfully.


Yes; as usual the theory and the practice just don't "tie up". frown

I'm sure you aren't alone, which is one reason folk just don't switch.

---
Keef- Dartford Kent UK - VirginMedia 10M
My Broadband Speed Test
Previously - Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise,
Freeserve, Force9, TescoNet, AOL, Freenetname, NTL, Pipex, E7
===========
Standard User kwikbreaks
(eat-sleep-adslguide) Fri 04-Mar-11 14:53:32
Print Post

Re: Yet Another Price Increase!


[re: broadband66] [link to this post]
 
In reply to a post by broadband66:
Took us 21 days to get our numbers ported succesfully.
When the VM installers came my number rang the BT line. When they left about half an hour later it rang the VM line. I guess you were unlucky. Or I was lucky which isn't usually the case.



If you can't fix it with a hammer you've got an electrical problem.
Standard User Rockh
(eat-sleep-adslguide) Fri 04-Mar-11 16:14:52
Print Post

Re: Yet Another Price Increase!


[re: broadband66] [link to this post]
 
In reply to a post by broadband66:
" number portability easily, reliably and conveniently."

Pah!!!!!!

Took us 21 days to get our numbers ported succesfully.


My folks gave up trying to port their number back to BT from VM when they moved into a non cabled bit of town a few years back. VM couldn't organise a drinking contest in a brewery, info lost, no record of contact for move etc etc etc. They eventually gave up and got a new number of BT.

Dave
Standard User kwikbreaks
(eat-sleep-adslguide) Fri 04-Mar-11 16:56:03
Print Post

Re: Yet Another Price Increase!


[re: Rockh] [link to this post]
 
It's up to the aquiring provider to sort out the porting...



If you can't fix it with a hammer you've got an electrical problem.
Standard User pete_thomson
(fountain of knowledge) Fri 04-Mar-11 19:55:46
Print Post

Re: Yet Another Price Increase!


[re: kwikbreaks] [link to this post]
 
In reply to a post by kwikbreaks:
When the VM installers came my number rang the BT line. When they left about half an hour later it rang the VM line. I guess you were unlucky. Or I was lucky which isn't usually the case.


Same here. BT line "died" for about an hour and the number was unobtainable, then the VM line came up with the number.

Virgin Media 50Mb/s
50.56Mb/s - 1.63Mb/s - 26ms @ 04/12/2009
http://www.speedtest.net/result/641806789.png
Standard User Rockh
(eat-sleep-adslguide) Fri 04-Mar-11 20:16:04
Print Post

Re: Yet Another Price Increase!


[re: kwikbreaks] [link to this post]
 
BT tried for over 3 months, VM were a shower of .... At one point even denied my folks were customers. Was easier to get a second line in and give up on the farce.

Dave
Standard User kwikbreaks
(eat-sleep-adslguide) Fri 04-Mar-11 22:25:16
Print Post

Re: Yet Another Price Increase!


[re: Rockh] [link to this post]
 
It sounds like you were trying to port a number after you'd already cancelled with VM. Is that it?



If you can't fix it with a hammer you've got an electrical problem.
Standard User broadband66
(experienced) Sat 05-Mar-11 17:33:13
Print Post

Re: Yet Another Price Increase!


[re: hk11] [link to this post]
 
For me VM had a few teething issues but CS were OK and sorted the porting issue (eventually), network card issue and a billing issue.

In my experience most service companies can have their problems but it is their response and time taken to fix the issues that count.

Was Eclipse Home Option 1 & VM 2Mb
Now O2 standard
Standard User broadband66
(experienced) Sat 05-Mar-11 17:39:58
Print Post

Re: Yet Another Price Increase!


[re: kwikbreaks] [link to this post]
 
That's exactly what happened with us. One minute BT line was up then BT line was down and VM line was up.

We were keeping our BT line and should have had a new number with VM but they ported the BT number to themselves. We then got a new BT number. After a couple of days VM gave us a new number but it took 21 days to get our original number back to BT. During those 21 days we had 2 new numbers so it was difficult for friends and relatives to contact us.

Was Eclipse Home Option 1 & VM 2Mb
Now O2 standard
Standard User kwikbreaks
(eat-sleep-adslguide) Sat 05-Mar-11 19:04:01
Print Post

Re: Yet Another Price Increase!


[re: broadband66] [link to this post]
 
... and folks are saying VM can't port numbers !! smile



If you can't fix it with a hammer you've got an electrical problem.
Standard User HANHAM97
(knowledge is power) Sat 05-Mar-11 23:28:34
Print Post

Re: Yet Another Price Increase!


[re: kwikbreaks] [link to this post]
 
They screwed up and then blamed me.Luckily I was able to point out their errors and in the end they managed it.

Virgin
Standard User kwikbreaks
(eat-sleep-adslguide) Sun 06-Mar-11 08:39:58
Print Post

Re: Yet Another Price Increase!


[re: HANHAM97] [link to this post]
 
I'm looking at changing my VOIP to Vonage and porting my number to them. My current VOIP set up only handles the outgoing calls because I've not given out the weird incoming number to anybody.

Swapping to Vonage would save me a bit if I bin the VM line and caller ID. When my minimum term is up I'll be giving them a call - I'll expect at least free caller ID to keep the phone line. All they make from it is the rental anyway though so I'll probably end up with BB only from VM.



If you can't fix it with a hammer you've got an electrical problem.
Standard User Chrysalis
(eat-sleep-adslguide) Sun 06-Mar-11 18:46:30
Print Post

Re: Yet Another Price Increase!


[re: kwikbreaks] [link to this post]
 
In reply to a post by kwikbreaks:
I'm looking at changing my VOIP to Vonage and porting my number to them. My current VOIP set up only handles the outgoing calls because I've not given out the weird incoming number to anybody.

Swapping to Vonage would save me a bit if I bin the VM line and caller ID. When my minimum term is up I'll be giving them a call - I'll expect at least free caller ID to keep the phone line. All they make from it is the rental anyway though so I'll probably end up with BB only from VM.


they hike the BB price if the line is cancelled so bear in mind you will only save a bit on the line rental by cancelling, although its better than nothing smile
Standard User kwikbreaks
(eat-sleep-adslguide) Mon 07-Mar-11 06:23:48
Print Post

Re: Yet Another Price Increase!


[re: Chrysalis] [link to this post]
 
Yes I know that mate. Vonage is £6 a month. No line saving is £3 and caller ID is £2 so I'd be paying £1 a month and that includes caller ID and free calls apart from 0870 etc. At the moment I pay £2 for caller ID and the VOIP works out at about £3 including 0870 etc. Both are better than paying VM for calls.



If you can't fix it with a hammer you've got an electrical problem.
Standard User Rockh
(eat-sleep-adslguide) Mon 07-Mar-11 16:41:24
Print Post

Re: Yet Another Price Increase!


[re: kwikbreaks] [link to this post]
 
Nope, parents tried to get it ported back to BT so they could move house as the new property was in a VM black hole. So being an organised lot my folks decided to port the phone back prior to moving and then make use of BT's home mover service. The rest of the farce as they say is history.

Dave
Standard User hk11
(experienced) Thu 23-Jun-11 06:18:14
Print Post

Re: Yet Another Price Increase!


[re: hk11] [link to this post]
 
Six months down the line and the line rental is going up 91p. frown

How many of you are getting over 20% wage increases every six months to cover this?

---
Keef- Dartford Kent UK - VirginMedia 10M
My Broadband Speed Test
Previously - Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise,
Freeserve, Force9, TescoNet, AOL, Freenetname, NTL, Pipex, E7
===========
Standard User kwikbreaks
(eat-sleep-adslguide) Thu 23-Jun-11 09:48:37
Print Post

Re: Yet Another Price Increase!


[re: hk11] [link to this post]
 
I thought you were moving to TalkTalk.

I successfully ported my VM number to Vonage. Now I only have VM broadband. Phone is VOIP and mobiles only. VM can do just what they like with all their telephony charges and I won't care.
Standard User pete_thomson
(fountain of knowledge) Thu 23-Jun-11 10:20:56
Print Post

Re: Yet Another Price Increase!


[re: hk11] [link to this post]
 
In reply to a post by hk11:
Six months down the line and the line rental is going up 91p. frown

How many of you are getting over 20% wage increases every six months to cover this?


Why would you get want a 20% wage increase to cover 91p?? Especially as it's only a 7% increase for the service. Plus, you have 30 days to tell them to cancel if you dont like it.

Overreacting much?

Virgin Media 50Mb/s
53.34Mb/s - 1.65Mb/s - 29ms @ 24/05/2011
http://speedtest.net/result/1310626245.png
Standard User hk11
(experienced) Thu 23-Jun-11 17:39:33
Print Post

Re: Yet Another Price Increase!


[re: pete_thomson] [link to this post]
 
In reply to a post by pete_thomson:
it's only a 7% increase for the service.


You are right: 91/1299 = 0.07.

Still 7% is still much greater than the average wage increase!!

What's the current rate of Inflation? 5%?

---
Keef- Dartford Kent UK - VirginMedia 10M
My Broadband Speed Test
Previously - Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise,
Freeserve, Force9, TescoNet, AOL, Freenetname, NTL, Pipex, E7
===========
Standard User Chrysalis
(eat-sleep-adslguide) Thu 23-Jun-11 19:31:03
Print Post

Re: Yet Another Price Increase!


[re: hk11] [link to this post]
 
In reply to a post by hk11:
Six months down the line and the line rental is going up 91p. frown

How many of you are getting over 20% wage increases every six months to cover this?


my food, gas and electric costs concern me a tad more wink

VMs price rises pale in comparison, although I think the phone line costs are uncompetitive they hardly crippling.
Standard User kwikbreaks
(eat-sleep-adslguide) Fri 24-Jun-11 11:05:11
Print Post

Re: Yet Another Price Increase!


[re: Chrysalis] [link to this post]
 
In reply to a post by Chrysalis:
although I think the phone line costs are uncompetitive they hardly crippling.
and you can cancel the phone and keep the BB if you want (which is what I did).
Standard User hk11
(experienced) Fri 24-Jun-11 17:25:46
Print Post

Re: Yet Another Price Increase!


[re: Chrysalis] [link to this post]
 
In reply to a post by Chrysalis:
my food, gas and electric costs concern me a tad more wink


Agreed, but this is a ISP board, not an energy or grocery supplier one. wink

---
Keef- Dartford Kent UK - VirginMedia 10M
My Broadband Speed Test
Previously - Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise,
Freeserve, Force9, TescoNet, AOL, Freenetname, NTL, Pipex, E7
===========
Standard User hk11
(experienced) Fri 24-Jun-11 17:33:15
Print Post

Re: Yet Another Price Increase!


[re: kwikbreaks] [link to this post]
 
In reply to a post by kwikbreaks:
you can cancel the phone and keep the BB if you want (which is what I did).


VM put BB charges up a while back, so you can't win. frown

Don't they increase the charge if you drop a service as well?

I looked at porting my phone number, but most companies aren't interested. If you include the price of a new BT line in the figures then it's not worth switching. VOIP providers seem better value, but then you have to buy a new handset or software.

---
Keef- Dartford Kent UK - VirginMedia 10M
My Broadband Speed Test
Previously - Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise,
Freeserve, Force9, TescoNet, AOL, Freenetname, NTL, Pipex, E7
===========
Standard User drogon
(regular) Fri 24-Jun-11 17:38:58
Print Post

Re: Yet Another Price Increase!


[re: hk11] [link to this post]
 
In reply to a post by hk11:
In reply to a post by kwikbreaks:
you can cancel the phone and keep the BB if you want (which is what I did).


VM put BB charges up a while back, so you can't win. frown

Don't they increase the charge if you drop a service as well?

I looked at porting my phone number, but most companies aren't interested. If you include the price of a new BT line in the figures then it's not worth switching. VOIP providers seem better value, but then you have to buy a new handset or software.


Surprised you think most companies are not intersted - there are plenty who'll port numbers, if they can. Some will even give you an adapter to plug your existing handsets into (usually in return for a yearly contract though, but the ATA's are usually about £50 if bought separately)

G
Standard User kwikbreaks
(eat-sleep-adslguide) Sat 25-Jun-11 09:44:02
Print Post

Re: Yet Another Price Increase!


[re: hk11] [link to this post]
 
In reply to a post by hk11:
I looked at porting my phone number, but most companies aren't interested. If you include the price of a new BT line in the figures then it's not worth switching. VOIP providers seem better value, but then you have to buy a new handset or software.
It certainly isn't worth swapping to BT as the BB price does increase by ~ £10 depending on package. By using a cashback site you can largely recover the upfront cost of moving to Vonage. Their UK package costs £6. You just plug your phone into their ATA which plugs into your router and that's it. You can typically save £3 by dropping the VM phone line and £2 on callerid (which I had) That means free anytime geographic calls cost £1 or so a month and that would be £8 or maybe £9 now on VM. 0845 etc. are cheaper on Vonage than VM too. If you actually use your landline Vonage work out cheaper. If ou don't there is a direct £3(ish) saving by ditching the phone.
Standard User Ignitionnet
(knowledge is power) Sat 25-Jun-11 11:36:10
Print Post

Re: Yet Another Price Increase!


[re: hk11] [link to this post]
 
In reply to a post by hk11:
Six months down the line and the line rental is going up 91p. frown

How many of you are getting over 20% wage increases every six months to cover this?


Given that Virgin Media aren't 100% of my costs it's not an issue.

Sadly there's no divine right to have earnings increases outpace prices, sometimes it rolls that way and sometimes it doesn't.

ISP board or not there are far bigger increases in cost of living elsewhere. If unhappy with the price rises take your business elsewhere as is your right.
Standard User hk11
(experienced) Sun 26-Jun-11 13:31:37
Print Post

Re: Yet Another Price Increase!


[re: Ignitionnet] [link to this post]
 
In reply to a post by Ignitionnet:
If unhappy with the price rises take your business elsewhere as is your right.


The trouble is most ISPs seem to have a setup/installation fee that negates the savings you make when switching. You can't just switch from a VM phone line anyway, you'd have to have a new line installed as other providers do not recognise VM as a phone service provider!

---
Keef- Dartford Kent UK - VirginMedia 10M
My Broadband Speed Test
Previously - Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise,
Freeserve, Force9, TescoNet, AOL, Freenetname, NTL, Pipex, E7
===========
Standard User hk11
(experienced) Sun 26-Jun-11 13:34:19
Print Post

Re: Yet Another Price Increase!


[re: kwikbreaks] [link to this post]
 
Thanks for the info.

In my case I think any phone line savings would be eaten up by VM increasing the BB charge as I am currently (or should be) on a package deal.

---
Keef- Dartford Kent UK - VirginMedia 10M
My Broadband Speed Test
Previously - Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise,
Freeserve, Force9, TescoNet, AOL, Freenetname, NTL, Pipex, E7
===========
Standard User hk11
(experienced) Sun 26-Jun-11 13:39:11
Print Post

Re: Yet Another Price Increase!


[re: drogon] [link to this post]
 
In reply to a post by drogon:
Surprised you think most companies are not intersted


Lack of replies to new sales enquiries are what I would class as "not interested". Glad you have found companies that are. Perhaps you could share your good experiences?

In reply to a post by drogon:
the ATA's are usually about £50 if bought separately)


Someone above suggested they may not be required; so it might be worth looking at again.

---
Keef- Dartford Kent UK - VirginMedia 10M
My Broadband Speed Test
Previously - Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise,
Freeserve, Force9, TescoNet, AOL, Freenetname, NTL, Pipex, E7
===========
Standard User Ignitionnet
(knowledge is power) Sun 26-Jun-11 16:33:13
Print Post

Re: Yet Another Price Increase!


[re: hk11] [link to this post]
 
In reply to a post by hk11:
In reply to a post by Ignitionnet:
If unhappy with the price rises take your business elsewhere as is your right.


The trouble is most ISPs seem to have a setup/installation fee that negates the savings you make when switching. You can't just switch from a VM phone line anyway, you'd have to have a new line installed as other providers do not recognise VM as a phone service provider!


Yes - it costs them money to set you up so either you pay for it up-front as a fee or you pay for it with a higher monthly subscription.

A VM phone line indeed cannot be used for ADSL, to take another operator a new line would be required.
Standard User drogon
(regular) Sun 26-Jun-11 19:27:58
Print Post

Re: Yet Another Price Increase!


[re: hk11] [link to this post]
 
In reply to a post by hk11:
In reply to a post by drogon:
Surprised you think most companies are not intersted


Lack of replies to new sales enquiries are what I would class as "not interested". Glad you have found companies that are. Perhaps you could share your good experiences?


Well - I run a VoIP company, however I really only cater to business clients, so it's unlikely my site would come up in searches, however Gradwell, Sipgate and Telappliant are all companies that I know can port Virgin numbers in. I've ported in quite a few so-far.

However, it is possible that your number is still one of the few that aren't portable though, most are, but not all yet. If you want to email or PM me your number, I can check.

In reply to a post by drogon:
the ATA's are usually about £50 if bought separately)


Someone above suggested they may not be required; so it might be worth looking at again.


You need *something* and that could be a PC with the right software - however that sort of ties you to a PC... However one device I have used with good results is the Gigaset range of IP DECT phones. Basically the base station connects to both a standard phone line and Ethernet (ie. your LAN going to your router) and the handsets can talk to either line - they now support up to 6 SIP accounts too if you like to chop and change. I suggest these for people who work from home - you can have the home phone on all handsets and your "office" number on just one handset - and it's possible to select which account to make outgoing calls on too.

Even if not looking to go VoIP right now, they're good all-round DECT phones - well worth considering if you need new cordless phones round the house. They are a bit more than a standard DECT system though - entry level is (again) about 50 quid for base plus first handset (From e.g. ww.voipon.co.uk)

G
Standard User kwikbreaks
(eat-sleep-adslguide) Sun 26-Jun-11 19:47:26
Print Post

Re: Yet Another Price Increase!


[re: hk11] [link to this post]
 
In reply to a post by hk11:
In my case I think any phone line savings would be eaten up by VM increasing the BB charge as I am currently (or should be) on a package deal.
Rather than making assumptions about pricing why not check with VM. The only way you'll pay more for BB alone than BB+Phone is if you are on some special discount. All standard pricing gives a saving by dropping the phone line.

I'm getting the distinct impression that your main aim is to keep your thread moaning about VM going rather than actually do something to save any money.
Standard User hk11
(experienced) Mon 27-Jun-11 17:22:56
Print Post

Re: Yet Another Price Increase!


[re: kwikbreaks] [link to this post]
 
In reply to a post by kwikbreaks:
Rather than making assumptions about pricing why not check with VM.


I'm having problems getting replies to billing enquiries as it is. But you are right there *should* be someone to give you an answer and stick to it!

---
Keef- Dartford Kent UK - VirginMedia 10M
My Broadband Speed Test
Previously - Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise,
Freeserve, Force9, TescoNet, AOL, Freenetname, NTL, Pipex, E7
===========
Standard User hk11
(experienced) Mon 27-Jun-11 17:24:37
Print Post

Re: Yet Another Price Increase!


[re: drogon] [link to this post]
 
In reply to a post by drogon:
it is possible that your number is still one of the few that aren't portable though, most are, but not all yet. If you want to email or PM me your number, I can check.


I'll do that; thanks.

& cheers for the extra info.

---
Keef- Dartford Kent UK - VirginMedia 10M
My Broadband Speed Test
Previously - Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise,
Freeserve, Force9, TescoNet, AOL, Freenetname, NTL, Pipex, E7
===========
Standard User kwikbreaks
(eat-sleep-adslguide) Mon 27-Jun-11 23:15:56
Print Post

Re: Yet Another Price Increase!


[re: hk11] [link to this post]
 
In reply to a post by hk11:
I'm having problems getting replies to billing enquiries as it is. But you are right there *should* be someone to give you an answer and stick to it!
150 and select "I'm thinking of leaving". That's all I ever do if calling regardless of the reason.
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