Can not get virgin media to install a service

Hello I have been with Virgin media 50mb for a couple of years and it is very good.

I am trying to get it installed for my sister at her home. If I order online it lists only one house in the street. Where my sister lives the house was built about 7 years ago. Virgin media sent out a manager to look if they can supply cable. The manager has deceided that they can not supply it!
The green cable box is the other side of the garden wall at my sisters. About 3 inces away from the garden wall. Then about 5 meters of garden to the house.
The front of the house also has pipe with some blue rope running in it. I guess this rope is for installing cable.
I phone virgin media back to talk about this and the connection rep seems not to understance how cable works, he said they run fiber optics fromthe grenn cabinet to the front of the house. I explained it is fiber to the green cabinet then co-ax to the house. He disagreed,I asked him had he ever seen how cable is installed, he said no.
anyway how can i get them to send an engineer out rather the a useless manager with old maps and info. I think an engineer would have no trouble installing a cable,as I say the green cabinet is only 3 inches from the property.
I am tempted to install the cable run myself but that would be illeagal.
any idea's

Surely it's not illegal to do the cable run on your Sisters property (presuming she owns it or has permission), it's just not legal to touch their equipment. Therefore it really depends who the blue pipe belongs to if it's not your sisters then obviously you can't use it but it doesn't stop you putting your own in.

The problem is even if you did legally do the cabling up to the fence it doesn't mean Virgin would use it, I have a feeling they wouldn't but just a feeling no experience with them myself.

My dad had a similar issue when Cable was first intalled as he was the first house on an unadopted road that wasn't cabled whereas the main road was.

My dad cabled it from his house right up to the join between adopted and unadopted road and asked them to connect which they did but this was years ago when cable was first installed and it wasn't even NTL then let alone Virgin Media. Took us a while to dig as the house to road was alot further than 5 metres unfortunately!

If you do go this route be sure to have enough cable left over for them to connect

if you go to the link below and type in your address ((sister`s) details
a virgin rep will come and look at your sister`s house and then
they will see she can it

https://shop.virginmedia.com/homevisit

In reply to a post by Johnct:

if you go to the link below and type in your address ((sister`s) details
a virgin rep will come and look at your sister`s house and then
they will see she can it

https://shop.virginmedia.com/homevisit

Did you read his post at all? someone came out and already looked and said no they cannot install
.

Edited by BuckleZ (Thu 03-Mar-11 13:59:44)

I would think that VM wouldn't use a users own cabling, as if there was a problem then whose cable is to blame.

The engineer (loose term) that installed our cable across the lawn said that even if I went through the cable with a spade someone would be out to repair it FOC.

Maybe an engineer will be sent and NOT a manager this time!

i guess you did not read all the post yourself ! poor buckle

Virgin media sent out a manager to look if they can supply cable. The manager has deceided that they can not supply it!

i

A manager is as competant as an engineer to decide on this... When i got virgin installed in a flat a few years ago i got a manager out to survey the site.

In reply to a post by broadband66:

I would think that VM wouldn't use a users own cabling, as if there was a problem then whose cable is to blame.

The engineer (loose term) that installed our cable across the lawn said that even if I went through the cable with a spade someone would be out to repair it FOC.

This is why I didn't think they'd go for it, it was different in ~2000 as the cable company was a local operation that had much more latitude I presume.

Post deleted by Ribble