Complete apathy to complaint

Copy of letter sent to Chief Exec of Virgin Media - I just cannot get a reply from them. Basically, a "Superhub" just keeps dropping offline, maybe 4 times a day.

Does anyone else have this problem, or advice?

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My Virgin Superhub has not worked properly since it was delivered earlier this year.

� Your help desk has been unable to offer corrective advice
� An engineer visit failed to fix the issue
� My email contact on 10th April only received an automatic response
� My further email contact on 20th April again only received an automatic response
� My letter to Swansea (see below) has not been acknowledged

Finally, today, your support staff refused to give me your address for making a further complaint.

What does it take to get any response from your organisation?

Have you tried emailing [email protected] ?

No - who is he?

Neil Berkett is Chief Operating Officer of Virgin Media.

Now CEO.