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Standard User pbaker38
(newbie) Tue 15-Nov-11 21:10:34
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Virgin Media or ADSL


[link to this post]
 
I'm currently with plus net on ADSL but will be moving at the beginning of new year where they have cable services, i have checked on the vm website which says the property indeed does have cable. What are virgin media like or should i avoid them like the plague

Regards

Phillip Baker
Standard User ceedee
(committed) Tue 15-Nov-11 22:59:06
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Re: Virgin Media or ADSL


[re: pbaker38] [link to this post]
 
VM are a hopeless bunch of cowboys but - after 6 years with hardly any problems - I'd be very reluctant to move anywhere that didn't have cable.

Get connected and if you're not happy with the service, you can cancel at no cost during the first month.
Administrator MrSaffron
(staff) Tue 15-Nov-11 23:54:28
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Re: Virgin Media or ADSL


[re: pbaker38] [link to this post]
 
If you avoid the lowest tier products and stick to 30Meg or faster generally OK

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User kwikbreaks
(eat-sleep-adslguide) Wed 16-Nov-11 09:40:45
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Re: Virgin Media or ADSL


[re: MrSaffron] [link to this post]
 
There are plenty of oversubscribed DOCSIS3 areas already. Selling 100/10 on local pipes that only manage 200/18 in total and can service several hundred customers as an unlimited product with shaping that is easy to circumvent isn't a recipe for good performance.
Administrator MrSaffron
(staff) Wed 16-Nov-11 09:57:26
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Re: Virgin Media or ADSL


[re: kwikbreaks] [link to this post]
 
When will some learn, the circumventing will result in ever harsher methods being employed, and one persons desire for free may impact on the majority

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User hollows2
(member) Wed 16-Nov-11 11:13:10
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Re: Virgin Media or ADSL


[re: pbaker38] [link to this post]
 
I moved from ADSL to Virgin (30M) about 6 months ago and have no complaints. They are a bit more pricey than ADSL but for me ( on a long ropey BT copper line) the speed increase and reliability have been a plus point. I have experienced one outage and the service desk was efficient and very helpful. I live in the South Wales area ( Newport) and haven't experienced the congestion that some areas have reported. All in all from my point of view a good move.
Standard User saturn_uranus
(fountain of knowledge) Wed 16-Nov-11 12:18:14
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Re: Virgin Media or ADSL


[re: pbaker38] [link to this post]
 
I moved to VM from Be a couple of years ago after having a line problem that no one would take ownership of. The speed & reliability has been excellent thus far and I have since move my TV and Telephone service to them. My only gripe is the traffic control on newsgroup access which given that I download less than 10GB per month from the NG is a bit irriatating considering I pay for VMs flagship BB service (at least 50Mb is top for around here atm).

_______
Virgin media 50Mb formerly be* Pro

http://www.speedtest.net/result/768833128.png
Standard User kwikbreaks
(eat-sleep-adslguide) Wed 16-Nov-11 15:57:11
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Re: Virgin Media or ADSL


[re: MrSaffron] [link to this post]
 
That may well be coming soon. VM have abandoned their earlier unacceptable use letters threatening disconnection (presumably to fall in line with the ASA ruling on what could and couldn't be called unlimited). I think they'll be more likely to upgrade their traffic management than their network to maintain their service levels.
Standard User anon123456
(member) Thu 17-Nov-11 16:00:59
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Re: Virgin Media or ADSL


[re: pbaker38] [link to this post]
 
No brainer for me since ADSL is slow in my area (middle of a city no less), about 3-4Mb tops, when a company can do FTTC for you and offer 50mbit and soon 100mbit which performes exceedingly well (for me) then there's simply no choice.

Some areas are said to be oversubscribed and so peoples speeds aren't as good but I swear i still get massive throughput from my connection, speed tests run flat out at 50mbit and large sustained downloads run at 5MB/sec at almsot all times of the day.

I could just be lucky smile
Standard User ukhardy07
(committed) Thu 17-Nov-11 17:06:14
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Re: Virgin Media or ADSL


[re: pbaker38] [link to this post]
 
I have their 30 mbps product and see around 30.5 mbps always

I am very happy with it
Standard User mr_mojo
(knowledge is power) Thu 17-Nov-11 17:22:26
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Re: Virgin Media or ADSL


[re: pbaker38] [link to this post]
 
Very good service, I used to have the 50mbit service which was fantastic. Moved a couple of streets away and no VM service, and back to [censored] ADSL.

Went from 50meg which was flawless pretty much all of the time to ADSL2+ which syncs at 10meg if I'm lucky. Intermittent line fault that took 3 months of o2 and BT passing back to each other.

For me the big pros of VM are:
1) Faster all round. Sure, you will get congestion in some areas but I would be surprised to see 50meg fall to less than 10meg on a regular basis, which is probably the average ADSL2+ sync speed in urban areas.
2) Ownership of problems -- if something is broken, VM can't blame openreach. Generally makes things a lot quicker to get solved.
Standard User NilSatisOptimum
(member) Thu 17-Nov-11 18:45:59
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Re: Virgin Media or ADSL


[re: hollows2] [link to this post]
 
Sorry to rain on the parade, however for balance, I can confidently say full VM was the worst experience to date. They could not set a direct debit, cancelled my service for 5 days every month for the entire 12 months, constantly blamed my bank, even with me going to the bank in person on numerous occasions setting it up. At the time their tops, up to 20 Meg got to be around up to 3meg and the worst gaming experience to date.

All I can say thank you for ADSL twice the speed of what VM gave me and lot less abuse from other gamers. Now out of the urban mire still with a faster connection, around 100 miles away from the nearest full VM area, even if they laid their pipes to my front door just for me it would be a "No Chance".

Mortgage Advisor 2000-2008
Green Energy Advisor 2008-2010
Charity Health Care Provider Advisor 2010-
I'm alright Jack....

Edited by NilSatisOptimum (Thu 17-Nov-11 18:47:11)

Standard User GeoffB
(experienced) Sat 19-Nov-11 06:31:03
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Re: Virgin Media or ADSL


[re: NilSatisOptimum] [link to this post]
 
I have VM 50Mbps. The reliability is good and speeds fairly consistent at 45+ over Ethernet. BUT the Superhub is a disappointment if you want good wireless speeds unless you're prepared to buy your own router and use the hub as a modem with a bit of not-too-difficult fiddling. Remember to insist on your free wireless N dongle (if your package includes one) as they 'forget' it unless you ask. CS are OK but not the best I've encountered. Overall I'd go for it if you like the price - maybe a bit on the expensive side, especially the 100Mbps deal.

Dell Studio 15 with Win7 64bit and 4GB RAM
VM 50 Mbps
IE9

Advent laptop/Dell Inspiron 6000
Netgear 2200 via BT line (8Mbs).
BT Option 3
IE8 and OE6
Standard User w4man
(freechataholic) Sun 20-Nov-11 19:26:30
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Re: Virgin Media or ADSL


[re: pbaker38] [link to this post]
 
Reliability is OK, customer service is absolutely useless.
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