Virgin Media - Speed and Price Changes

http://store.virginmedia.com/broadband/compare-broad...

30MB = £22.50
60MB = £27.50
100MB = £34.75

When did this happen?

The price rise is from April. You should have been notified in advance. I knew about it but not sure if I got any notification or if I just saw it mentioned in forums - I've checked my VM email account and don't see anything there, nor do I remember any postal notification. As it's only £1.50 and I'll be ditching VM as soon as Infinity launches here (June I hope) I wasn't fussed.

The upcoming speed increase has been in TV ads and on internet adverts for some time and I had several emails about it. Very few areas have seen the network upgrades yet but unless your area is oversubscribed you can request a speed increase but it will extend the contract and will only effect downstream not upstream.

Same for me regarding infinity. I signed up at £28.50 for 30mb they have since put up the price to £30 even though its advertised at £27.50. It seems that like all businesses they don't reward loyalty but would rather push for new customers. In the typical British manner I don't complain directly but will take my business elsewhere as soon as the opportunity arises.

I am not talking about the price increase.
I am paying £35 (will be £37.25) for 50MB. Which is the reason why I got annoyed since the 100MB is £34.75

I was wondering when these prices came into effect?

Edited by deleted (Thu 19-Apr-12 10:20:35)

If you've been with VM for any length of time surely you already knew that they set their prices as if they were running a car boot stall. There are no automatic reductions when the new customer price falls you have to call in to get them to match it which they will do but usually that will trigger a new minimum contract term unless you can get it agreed without that. That's what comes of dealing with a bunch of shysters.

I knew the price increase was coming into effect and I knew that my speed would be increased to 100MB (at the end of year at the very least)
I just didn't know the 100MB was been dropped to £34.75

I am paying £45 per month for barely a 20mbit connection (meant to be 100mbit..)... Was previously on a rock solid 50mbit connection.

Anything I can do? Using the Superhub in modem mode into a Billion 7800N

I just tried calling VM customer services and was told that there's nothing they can do which is par for the course with Virgin but utter utter rubbish!

I'm on 50meg at the moment, but aggrieved (like may others no doubt) that I'm paying more for slower speeds and *only* when the speed upgrade from 50 -> 100 -> 120 is complete will I actually be getting a comparable speed/service/cost to new customers!! (i.e. Even when eventually upgraded to 100meg it'll still cost me more per month than "new" 100Meg customers as I understand it)

Oh, I can take out another 18month contract and move up to their new 100meg package now - which is available in my area (andI'm not going to do because I don't want to be locked in any further)..

..but they couldn't reduce my monthly bill OR give me a free upgrade now to 100meg (as if I were a new customer, not as part of the doublespeed thing - which isn't due to come to Guildford until Oct 2012-June2013!!!)

PCoventry76 or anyone else, is there something specific I should say or ask for in an attempt to get some kind of comeback without having to resort to a contract renewal? Were any of you successful in getting your monthly bill reduced OR an upgrade to an existing (faster) speed now?

Did you try retentions? 150 and "thinking of leaving".

Haven't gone the retentions route simply due to being only a few months into an 18month contract, not sure what recourse I'd have on that front.. unless anyone has an suggestions?

The service "as is", is perfectly fine.. its the unbalanced pricing that's more than urksome!

Ahhh... sounds like they got you by the short and curlies. You can downgrade with no penalty. I took mine down from 50 to 10 because it was so poor. Then of course you have to put up with the slower speed but I'd already resolved to leave as soon as I could get Infinity because from what I can see VM are on a downward spiral with ever increasing headline speeds advertised and ever decreasing delivery of those speeds at peak times.

As far as I was aware all existing 100 customers had their prices dropped to £34.75 on the 1st of April.

And all 50 Mbit customers had their price increased from £35 to £37.25. Virgin really are a bunch of shysters! Hopefully we'll have FTTC here by the end of September and I can switch to Sky Fibre.

In reply to a post by pcoventry76:

As far as I was aware all existing 100 customers had their prices dropped...

All 100 of them...!