This morning I called virgin media to complain about this:
My Broadband Ping
Normally the connection's quite bad in the evenings/weekends but its never been as bad as this (and it was a weekday morning).
The person on the phone was very helpful saying the the problem was something to do with the signal to noise ratio and the usual over utilisation that happens in the evenings. He said that he'd raised the fault to 2nd level technical support and that I should call again in a few hours to see when it would be fixed.
So I call this afternoon, press the same options in the menu but get to a (what seemed like a totally different) call centre (in Asia probably) which spent half an hour guiding me now to the change the wireless channel and clear my internet history and then concluded that by clearing my history periodically I would speed up my connection. An absolute waste of time, as if clearing my history it going to fix this. This person also seemed to know nothing about the call I made this morning and the fault that I'd reported.
Is there any way of getting through to someone (like this morning) who knows what their talking about? Can I do anything to make this connection usable?