This is an area wide problem, reporting that they're going to be fix it on Monday. Seriously? Am I just an ignorant simpleton to think that it shouldn't take 5 days to deal with the problem?
Reported on: Wed 06 Jun 2012, 08:11 AM
Estimated fix time: Mon 11 Jun 2012, 09:00 AM
Fault reference: F002026966
Fix time and "getting the service back up and running time" is not necessarily the same thing.
For example - a card might have died killing everyone's connection, they switch to a spare card or use spare capacity in another card to get you up and running, but it'll take 5 days to replace the card and put everything back the way it was.
Also, fix dates are usually very generous as it's easier to say "we fixed it quicker" than to be optimistic with the date and keep having to push it back.
I'm starting to think that the 5 day thing is a stock delay tactic. My broadband has been out since last night, I called today and was told it will be fixed on Wednesday due to it being a general issue in this area. The service check doesn't show any fault though and the description of the fault they gave me doesn't seem to tally with reality. Plus, they said it might mysteriously start working before Wednesday.
The service is great while it's working but Virgin are a right shower when it's broken.
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