any way to leave virgin in contract?

I have a 50Mbit cable connection in plymouth which is terrible I usually get about 200-300kb/s in the evenings and a ping of 70-300 with packet loss. It's clearly not fit for service and searching the web shows there have been problems in plymouth for over a year at least which clearly aren't being resolved. So what key words do I have to use or clauses do I cite to get out of my contract and who do I contact? Running the gauntlet of their customer services obviously doesn't appeal.

I know it's not a problem my end, I used to get 7.5MB/s and a perfect connection for a month before the students moved in.

Assuming you have the VM phone call 150 and select the thinking of leaving option which will put you through to retentions. You may get a rebate but it's unlikely you'll get a full release from your contract for free. If you don't have a VM phone there is an 0845 number listed on the website which gives all the same options.

VM are raising prices pretty much across the board early next year. They're sending letters out about it now, I've already received mine (£2/mo increase).

Due to the price increase, it's a free ticket out of your contract if you'd like to leave.

Why? £2 doesn't seem to be excessive.

My thoughts too - I have it at the back of my mind that the VM contract allows for modest increases. Still worth trying it on though...

Nope any price increase allows you to cancel. I used the clause last year to get out of my TV contract when it became apparent they wouldn't be carrying SS F1 HD. It should say as much on the letter you get. Act fast though you only have 30 days after being notified of the increase - do not wait until prices actually go up, it will be too late.

So if it's going up from £34 to £36 (ish) then they are already paying too much and your point is not valid.

It seems that the T&C's allow for cancellation.