Utter bunch of shisters!

maby it was posted in the wrong forum?

from the chatter forum... "This is the much requested "Off Topic" forum for all things not technical support"

from the post im guessing you where only connected for less then a month? still it was a bit off commrnting about the useage, hate to think about what the drones at bt would say about mine, 893.53GB in the first month of infinity2

I was conned in to my contract, despite them telling me I can cancel within 28 days. When I called to cancel on the last day, they said they have no record of it and I only had 7 days so I'm well past that.
A couple of days ago I got a call from either the same woman who told me I had 28 days (at the start of the month) or the woman I spoke to on Friday and apologised that she made a mistake with telling me that I had 28 days and now there's nothing they can do because I am bound by the contract.
The fact that I still have the contract on my desk and I didn't sign it, is irrelevant I suppose, because it's active after the services are activated.

They are a bunch of cheap con artists that somehow manage to stay in business with a poor as [censored] service which leaves people on 100Mbit connections unable to make a simple Skype VOIP call, among other things. Had I not the flu on the morning when she called I would have not "accepted" the apology and their silly £24 refund for broadband being unusable during peak times; I would have continued to fight although as I see it the only choice left to me was to pay them £200 to cancel services and this is not 'doing right' by the customer.

Edited by Saltank (Fri 07-Dec-12 20:44:23)

Be very wary of doing deals over the phone. If they do agree any special variations make sure they specifically comnfirm it in writting and that you confirm to them that these conditions arer a specific part of the contract.

Another trick to watvch out for is ISP's may insert into their contract fimne print that their sales cannot vary the standard contracts.. It is of dubious legal standig though but to play save make sure someome confirms any changes in writting

508 posts in a month!

Sheesh, I don't think I can type that fast in my waking hours!

should have contacted the CEO office, one thing they consistent at is letting people leave without penalty.