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Hello. I've had refunds, tech visits, a replacement superhub and faults have been fixed but my connection still has problems. I noticed a user recommend pathping, so I decided to try it. I'm a bit of a technical noob, but is the packet loss shown in this graph usual or does it reveal a problem? pathping graph and pingtest Thanks.
Edited by deleted (Sat 05-Jan-13 12:40:04)
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Packet loss is never normal although it isn't clear if you actually have any as intermediate routers failing to respond to a ping doesn't necessarily mean a big problem.
Try setting up a TBB monitor - http://www.thinkbroadband.com/ping/monitors.html
You will need to enable "Respond to ICMP echo requests sent to WAN IP " on the Superhub advanced settings/Tools/Ping page
Edited by kwikbreaks (Sat 05-Jan-13 14:02:31)
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I have one set up : TBB graph. I've started to switch it off when I go to bed because I'm getting the system over temperature error. Anyway, it's a typical Virginmedia TBB graph!
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Responding to pings should impose little to no load on the system and routers should be good for 24x7 operation - mine is. If you are getting an overheating error from the router and it is mounted with a reasonable air gap all around you need to call VM about it.
Apart from when the Superhub is turned off there is no packet loss on that chart. It does show some probable congestion but as you say it's a fairly typical VM graph. Mine is a bit better - My Broadband Ping
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all i can say is I am glad I changed isp's, here is my graph from yesterday on VM, am not using this connection now. This will be turned off during this month.
My Broadband Ping
BT Infinity 2 Since Dec 2012 - Estimate 65.9/20 - Attainable peak 110/36 - Current Sync 71/20
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Your pingplotter pings, like other posters have said, does not indicate an issue strictly speaking.
It is odd the intermediate routers drop so many pings but as long as the final hop is OK we don't care what the intermediate routers did.
If your hub is overheating, get it swapped. This is not normal.
Zen 8000 Pro
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Yes - thats a pretty normal graph for a VM connection. That's why I'm leaving VM as well as they have no interest in quality of service.
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Thanks for the replies. I did another pathping trace the other day and the packet loss was much worse. Anyway, my bbq graphs are getting worse at peak time: http://www.thinkbroadband.com/ping/share/42f3a072da7... http://www.thinkbroadband.com/ping/share/06d83a6d5f8...
It's a matter of time before high utilization begins. Only 5 months before my contract ends!
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My connection is practically unusable this morning pingtest
Seems like Virgin had a jolly Christmas filling their boots with new customers as there is a high utilization fault in my area (estimated fix date 20/2/2013). Looks like I have a new New Years resolution: leaving Virgin. Greedy [censored].
Latest snapshot BBQ
Edited by deleted (Fri 11-Jan-13 13:55:03)
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Not sure the word "connection" is even appropriate to that.
Piece of wet string and two cups maybe.
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Haha, yup. I called retentions and cancelled my contract. Do they really expect people to accept credits or refunds for going without an essential utility like the internet for a month? Bunch of greedy clowns.
Edited by deleted (Fri 11-Jan-13 18:38:54)
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indeed they think the solution is basically to bribe customers to shutting up.
BT Infinity 2 Since Dec 2012 - Estimate 65.9/20 - Attainable peak 110/36 - Current Sync 71/20
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Have you got Infinity yet?
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