VM retention

Edited by deleted (Mon 02-Sep-13 14:42:58)

They've probably got retention deals worked out for all tiers. Mine was £22.50 for 60Mbps starting immediately and no £2.50 in October. Somebody else got the same with a SH2 thrown in.

Strange technique that - announce an increase but actually make a substantial cut in exchange for a new 12month minimum term for everybody that calls in. Presumably excluding heavy users - I've spent most of my time away from home this last 6 months so will be especially light on usage. Maybe they see it as a way to penalise heavy users without actually saying so and upsetting the ASA - unless there are heavy users around who got a deal too - please tell!!.

Edited by deleted (Mon 02-Sep-13 23:55:52)

Ring up virgin again and go through to cancellations, quote the offer. Any decent company will reinstate it at the offer price rather than losing you. Just remember though there's a reason you said no and a reason you cancelled it.

Edited by deleted (Tue 03-Sep-13 00:12:47)

In reply to a post by pcoventry76:

I will, for once in my life - go with the decision I made.

You have to believe in yourself and you made a decision already, trust it. Once you believe in yourself you will go far. It definitely took me some time to realise this. I used to be the kind of guy who questioned everything I did, even if I ordered myself a new phone I would immediately question if it was the right one for me, should I really be splurging on it, should I cancel the order etc... A bad old habit of mine

I was paying £54 for 60MB \ Phone \ TV (Tivo) Large. I rang them up to cancel and got:

60MB \ Phone \ TV (Tivo) Small for £25. 12 month contract but discounted for 18 months.

Yes the BB aspect has been dodgey on occassions but at that price - how could I pass it up?

Edited by deleted (Tue 03-Sep-13 11:10:30)

Virgin Media offered me £26.00 a month for 120/12 broadband offer when I told them I am going to leave them because of price rise and join BT FTTC. So, a massive discount for me £9 off a month for a whole 2 years (discount loyalty stay for two years) but I have to take a 12 months contract which I did. The offer is for broadband stand alone with no tv or no phone.

Nice one Virgin Media. 126Meg all last weekend with 150GB downloading and no STM at all.

http://www.speedtest.net/my-result/2943103858

Edited by adslmax (Tue 03-Sep-13 23:29:40)

In reply to a post by adslmax:

Virgin Media offered me £26.00 a month for 120/12 broadband offer when I told them I am going to leave them because of price rise and join BT FTTC. So, a massive discount for me £9 off a month for a whole 2 years (discount loyalty stay for two years) but I have to take a 12 months contract which I did. The offer is for broadband stand alone with no tv or no phone.

Nice one Virgin Media. 126Meg all last weekend with 150GB downloading and no STM at all.

http://www.speedtest.net/my-result/2943103858

when i called up about it they advised me that it would be £26 a month for 120/12 until october then £28.50 after this. (due to the £2.50 increase)

did they clarify this with you?

They say it will be including price rise after october it stay at £26.00 a month because the price at the moment is £23.50 for August and September

Edited by adslmax (Wed 04-Sep-13 00:46:24)

azzercam - yes u're are right. I called up virgin and they say my current price at the moment is £26 will rise to £28.50. Cheek of last OP told me it was £23.50 rise to £26 in october. Virgin had checked on my account notes and found it. They apology for given me wrong information when I sign up and credit me £30 on my account to cover price increase.

Nice one Virgin Media.

In reply to a post by pcoventry76:

... now I find I have nothing to download any more.

You mean that you've now downloaded the whole internet?!

There's always more.

I accepted the deal as now less than competition and the virgin line is ok in my area, no real congestion like there was about a year ago.

however i do hope virgin give me a reason to leave in about 6 months time... another price rise like feb this year as from about jan/feb there will be 1GB broadband in my area (bournemouth) for £30-40 per month via gigler.

they currently cover bh9, bh10 and bh11 and due to lay the fibre network in my area bh12 over the next 6 months.

1Gb download
500Mb upload

pure fibre, average ping of 3ms lol

cant wait