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Standard User GnarledTodger
(newbie) Mon 16-Sep-13 20:10:14
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Thinking of getting VM cable ... am I daft?


[link to this post]
 
Moving into new house in Willingham near Cambridge on Friday. CB24 5UR

Current occupants use VM cable.

Basic choices seem to be BT unbundled or VM cable. BT FTTC coming but no sure when.

Thinking of just getting naked broadband.

Heavy user but dont understand practical differences between 30, 60 and 120. Never had cable before.

Should I go with BT unbundled month to month and wait for BT FTTC or bite the bullet with VM for 12 months?

Searching the forum is confusing ... some say VM is great others say it sucks.
Standard User Ignitionnet
(knowledge is power) Mon 16-Sep-13 20:38:53
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Re: Thinking of getting VM cable ... am I daft?


[re: GnarledTodger] [link to this post]
 
In reply to a post by GnarledTodger:
Should I go with BT unbundled month to month and wait for BT FTTC or bite the bullet with VM for 12 months?


You are going to have to take a phone line to use any BT service.

Try VM. If it sucks get rid in the first 4 weeks.
Standard User redbutcher
(learned) Mon 16-Sep-13 21:02:26
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Re: Thinking of getting VM cable ... am I daft?


[re: GnarledTodger] [link to this post]
 
Depends how congested your local area is really. I signed up just about a month ago and have no complaints at all.

Very happy with the service, even gaming is no problem. There is traffic management, so if you download shed loads at peak times, your speed will be throttled (though the faster your initial connection, probably the less you'll notice it.)

More info here.


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Standard User briansaab
(newbie) Mon 16-Sep-13 21:57:21
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Re: Thinking of getting VM cable ... am I daft?


[re: redbutcher] [link to this post]
 
I have been with VM for a number of years 2MB was upgraded free to 10MB. I then engaged with 60MB bundle to get TiVO + HD box in time for 2012 Olympics courtesy of their retentions team with only a 12 month tie in.

The service has been much more stable than its BT based ADSL predecessor. The much maligned SuperHub is working fine with my existing kit after a bit of channel choosing, i.e. not Auto hopping, courtesy of the freebie InSSIDer. Hardware is version 2, Firmware V2.38.01.

Here is my TBB BQM

I do run a Sam Knows Whitebox but do not think I am getting special treatment. The problems with VM seem to revolve around over selling in an area e.g. large student population with heavy downloaders. I would certainly give it a try before making a final decision.
Standard User adslmax
(knowledge is power) Tue 17-Sep-13 00:44:47
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Re: Thinking of getting VM cable ... am I daft?


[re: Ignitionnet] [link to this post]
 
In reply to a post by Ignitionnet:
In reply to a post by GnarledTodger:
Should I go with BT unbundled month to month and wait for BT FTTC or bite the bullet with VM for 12 months?


You are going to have to take a phone line to use any BT service.

Try VM. If it sucks get rid in the first 4 weeks.


I thought it 7 working days cooling off period?

plusnetADSL2+15.7 Meg

Edited by adslmax (Tue 17-Sep-13 00:45:45)

Standard User ceedee
(committed) Tue 17-Sep-13 02:08:02
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Re: Thinking of getting VM cable ... am I daft?


[re: adslmax] [link to this post]
 
In reply to a post by adslmax:
In reply to a post by Ignitionnet:
In reply to a post by GnarledTodger:
Should I go with BT unbundled month to month and wait for BT FTTC or bite the bullet with VM for 12 months?


You are going to have to take a phone line to use any BT service.

Try VM. If it sucks get rid in the first 4 weeks.


I thought it 7 working days cooling off period?

"Money back guarantee: The 28-day money back guarantee is available for new cable customers and existing cable customers taking a new service. Call us within 28 days of service activation to cancel and we'll refund the first month's charge and any installation charge. You will only be charged for transactions (calls, texts, purchases, service upgrades) occurring after activation. Statutory rights not affected."

Source: Why should I choose Virgin Media?
Standard User pcoventry76
(knowledge is power) Tue 17-Sep-13 16:35:16
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Re: Thinking of getting VM cable ... am I daft?


[re: adslmax] [link to this post]
 
In reply to a post by adslmax:
In reply to a post by Ignitionnet:
In reply to a post by GnarledTodger:
Should I go with BT unbundled month to month and wait for BT FTTC or bite the bullet with VM for 12 months?


You are going to have to take a phone line to use any BT service.

Try VM. If it sucks get rid in the first 4 weeks.


I thought it 7 working days cooling off period?


No it's 7 days! I was on my 6th working day but I was told I was actually 1 day over the 7 day period.

Retentions are open Mon-Fri 9-8 unless it;s changed they aren't open Saturdays. I was told " other departments are open Saturday" yes - the same ones who just tell you to call back on Monday.

So they work a 5 day working week but give people 7 days. Not working days.

It's odd and something I wanted to clarify hence why I asked for the CEO's e-mail. Still waiting for a definate reply.

"Virgin Media - The only company I've ever dealt with who can end a complaint call trying to sell a Mobile "
Standard User adslmax
(knowledge is power) Tue 17-Sep-13 16:59:02
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Re: Thinking of getting VM cable ... am I daft?


[re: pcoventry76] [link to this post]
 
Wrong. Under agreement in the letter it stated 7 days (excluding weekend and bank holidays)

plusnetADSL2+15.7 Meg
Standard User ukhardy07
(fountain of knowledge) Tue 17-Sep-13 17:03:25
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Re: Thinking of getting VM cable ... am I daft?


[re: GnarledTodger] [link to this post]
 
Give it a go but choose 60 Mbps or higher as otherwise you get the old superhub which is a nightmare to use!

Most virgin customers are very happy in fact I'm on a Virgin line right now and it's fantastic smile
Some isolated areas are poor so be sure to trial it during the 7 days cooling off period.
Standard User kwikbreaks
(eat-sleep-adslguide) Tue 17-Sep-13 17:15:10
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Re: Thinking of getting VM cable ... am I daft?


[re: adslmax] [link to this post]
 
In reply to a post by adslmax:
Wrong. Under agreement in the letter it stated 7 days (excluding weekend and bank holidays)

You're talking about existing customer upgrades. The OP is a potential new customer and will get 28 days.
Standard User pcoventry76
(knowledge is power) Tue 17-Sep-13 19:20:45
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Re: Thinking of getting VM cable ... am I daft?


[re: adslmax] [link to this post]
 
In reply to a post by adslmax:
Wrong. Under agreement in the letter it stated 7 days (excluding weekend and bank holidays)


Thanks for this info. It goes against everything the 3 people told me at VM ( and is in line with that I thought.

I'll leave it - I will only be told there was no 7 days just like there was a new contract which never arrived and then I was told didn't exist when I wanted to enforce it (funny that)

Yes same advice to the OP. Try it.. Nothing to lose - VM do cancel it all within 28 days and write off the account and balance. That said it usually takes them a month to produce the first bill, Or always have with me. I guess it's for that exact purpose.

"Virgin Media - The only company I've ever dealt with who can end a complaint call trying to sell a Mobile "

Edited by pcoventry76 (Tue 17-Sep-13 19:23:44)

Standard User adslmax
(knowledge is power) Tue 17-Sep-13 19:24:30
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Re: Thinking of getting VM cable ... am I daft?


[re: pcoventry76] [link to this post]
 
In reply to a post by pcoventry76:
In reply to a post by adslmax:
Wrong. Under agreement in the letter it stated 7 days (excluding weekend and bank holidays)


Thanks for this info. It goes against everything the 3 people told me at VM ( and is in line with that I thought.

I'll leave it - I will only be told there was no 7 days just like there was a new contract which never arrived and then I was told didn't exist when I wanted to enforce it (funny that)

Yes same advice to the OP. Try it.. Nothing to lose - VM do cancel it all within 28 days and write off the account and balance. That said it usually takes them a month to produce the first bill, Or always have with me. I guess it's for that exact purpose.


I had scanned it and post it for u to check this with Virgin Media: http://postimg.org/image/f01fmyjkz/

plusnetADSL2+15.7 Meg
Standard User pcoventry76
(knowledge is power) Tue 17-Sep-13 20:07:53
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Re: Thinking of getting VM cable ... am I daft?


[re: adslmax] [link to this post]
 
Cheers,

I've now had the " There's no new contract - You jsut agreed to another 12 months to get the price reduction"

Is that not a contract then? Ok so I will stay for 9 months at reduced rate and then leave -that what they are saying?

I am waiting for the " Oh but you used the services so therefore the 7 days does not matter" which is true as I was already an existing customer. But they can't offer a retentions deal and then take that away surely?

I've not downloaded a large amount today as I have been at work. But I did 4.1GB between 4-6PM and now I have been STM'd since 6:05 and still STM'd. Little things like this [censored] me off with VM and that's why I rant and rave.

But thanks I will perservere!

"Virgin Media - The only company I've ever dealt with who can end a complaint call trying to sell a Mobile "

Edited by pcoventry76 (Tue 17-Sep-13 20:09:09)

Standard User GnarledTodger
(newbie) Tue 17-Sep-13 20:13:35
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Re: Thinking of getting VM cable ... am I daft?


[re: kwikbreaks] [link to this post]
 
In reply to a post by kwikbreaks:
In reply to a post by adslmax:
Wrong. Under agreement in the letter it stated 7 days (excluding weekend and bank holidays)

You're talking about existing customer upgrades. The OP is a potential new customer and will get 28 days.


Virgin rep I spoke to said 28 days as I'm will be a virgin to Virgin.
Standard User pcoventry76
(knowledge is power) Tue 17-Sep-13 20:22:11
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Re: Thinking of getting VM cable ... am I daft?


[re: GnarledTodger] [link to this post]
 
In reply to a post by GnarledTodger:
In reply to a post by kwikbreaks:
In reply to a post by adslmax:
Wrong. Under agreement in the letter it stated 7 days (excluding weekend and bank holidays)

You're talking about existing customer upgrades. The OP is a potential new customer and will get 28 days.


Virgin rep I spoke to said 28 days as I'm will be a virgin to Virgin.


that's right for new customers smile

"Virgin Media - The only company I've ever dealt with who can end a complaint call trying to sell a Mobile "
Standard User pcoventry76
(knowledge is power) Tue 17-Sep-13 20:44:27
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Re: Thinking of getting VM cable ... am I daft?


[re: adslmax] [link to this post]
 
Thank you for that.

Just wanted to say I have spoken to VM and the supervisor, although saying everyone was right and it's 7 days (which goes against what you have) has said that actually there was no new contract so the price reduction was just for the remaining 9 months.

However - due to the way I was spoken to on the original call (which thank god WAS recorded) he's agreed to let me go and my service has been terminated. Got to pay final bill and then get a credit.

I am in debt to you all for your assistance.

"Virgin Media - The only company I've ever dealt with who can end a complaint call trying to sell a Mobile "
Standard User brandscill
(regular) Sat 28-Sep-13 08:56:20
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Re: Thinking of getting VM cable ... am I daft?


[re: pcoventry76] [link to this post]
 
Been with VM for 8 or so nears now, never have much of a problem
Standard User ilikesurfing
(regular) Sun 29-Sep-13 20:51:28
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Re: Thinking of getting VM cable ... am I daft?


[re: GnarledTodger] [link to this post]
 
VM used (note "used") to be good and reliable, now I am sorry to say that in the last 4 months it has become soooo UNreliable that I am considering leaving for better ISP. There are constant drops of connection ,and this happens just as you are about to bid on ebay etc and is always happening, if only for a few minutes or less. One of the VM engineers has told me that they KNOW they problem, that happened when they increased the speeds, yet the Management will not listen to the engineers as they are sooo far up their own [censored] to listen. The Engineer told me that he knows of HUNDREDS of people in just my area with this problem and guesses it is happening everywhere. He says is something to do with the Servers and they cannot cope with the increased speed !!! So NO I would not now recommend VM to anyone at all.

Edited by ilikesurfing (Sun 29-Sep-13 20:53:21)

Standard User Ignitionnet
(knowledge is power) Sun 29-Sep-13 23:25:32
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Re: Thinking of getting VM cable ... am I daft?


[re: ilikesurfing] [link to this post]
 
I am completely lost as to why changing the speed limit on the modem would make the modem start to drop out.

There are a few reasons why cable modems will be unreliable but increasing the speeds isn't one of them, that's just a simple configuration change.

Never take what a field engineer says as gospel - most of the service techs work for contractors, not Virgin directly. I seriously doubt if there are hundreds of people just in your area and hence tens of thousands or more nationwide with the same issue it's not being looked at.

The only thing that comes to mind is bad power level with drop outs caused by channel bonding - what is the upstream transmit power on your cable modem?
Standard User kwikbreaks
(eat-sleep-adslguide) Mon 30-Sep-13 09:37:23
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Re: Thinking of getting VM cable ... am I daft?


[re: ilikesurfing] [link to this post]
 
Is it really the connection dropping or are you using WiFi and it is just that dropping out? That's a far more common problem and one VM won't be able to fix.

Have you set up a TBB monitor? http://www.thinkbroadband.com/ping/
Standard User covenantVM
(newbie) Mon 30-Sep-13 09:38:39
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Re: Thinking of getting VM cable ... am I daft?


[re: Ignitionnet] [link to this post]
 
Been getting dropouts for 3 months now.

I've had a speed upgrade and a new IP address (port?) assigned. Neither made any difference - still randomly lose internet which may or may not come back after a router reboot.
Standard User ilikesurfing
(regular) Mon 30-Sep-13 10:42:39
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Re: Thinking of getting VM cable ... am I daft?


[re: kwikbreaks] [link to this post]
 
In reply to a post by kwikbreaks:
Is it really the connection dropping or are you using WiFi and it is just that dropping out? That's a far more common problem and one VM won't be able to fix.

Have you set up a TBB monitor? http://www.thinkbroadband.com/ping/


No I used Wired connection so is not that for sure. It is VM problem , but has become my problem.
Standard User Daemon66
(regular) Tue 01-Oct-13 09:53:26
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Re: Thinking of getting VM cable ... am I daft?


[re: ilikesurfing] [link to this post]
 
In reply to a post by ilikesurfing:
VM used (note "used") to be good and reliable, now I am sorry to say that in the last 4 months it has become soooo UNreliable that I am considering leaving for better ISP.

Correction: YOUR connection has become totally unreliable, not the whole of VM's network. Many others have good stable connections and hence don't complain on forums like this. Forums like this are actually a very poor place to assess how good an ISP is since the majority of posters are people who are experiencing issues. They are however an excellent place to see the sort of problems that some do get and find out how to resolve them.
I have an excellent VM connection, very fast, low latency, low jitter, very reliable. The provided SuperHub was rubbish though so I shoved it into Modem mode and now use an Asus RT-AC66U instead for routing and wi-fi.
Standard User ilikesurfing
(regular) Tue 01-Oct-13 10:13:07
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Re: Thinking of getting VM cable ... am I daft?


[re: Daemon66] [link to this post]
 
In reply to a post by Daemon66:
In reply to a post by ilikesurfing:
VM used (note "used") to be good and reliable, now I am sorry to say that in the last 4 months it has become soooo UNreliable that I am considering leaving for better ISP.

Correction: YOUR connection has become totally unreliable, not the whole of VM's network. Many others have good stable connections and hence don't complain on forums like this. Forums like this are actually a very poor place to assess how good an ISP is since the majority of posters are people who are experiencing issues. They are however an excellent place to see the sort of problems that some do get and find out how to resolve them.
I have an excellent VM connection, very fast, low latency, low jitter, very reliable. The provided SuperHub was rubbish though so I shoved it into Modem mode and now use an Asus RT-AC66U instead for routing and wi-fi.


Yes agreed, I only know about my and my friends connections, and what the Engineers have told me about it being a known problem which they are getting called out for a lot. I too have changed the Hub to modem and use a Router .
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