Bouncing e-mails

Noticed this a couple of weeks ago - but it sorted itself out after about 3 hours.

started again today - have various iThings from which I can send emails - a MacBook Pro on Mavericks 10.9.2 an ITouch on 6.1.6 and an iPad 2 on 7.1

Any suggestions on this

1) Friend in the USA - emailed me today - I replied from the MPB using reply button [ MacMail] Bounced back saying

This is the mail system at host know-smtprelay-11-imp. I am sorry to have to inform you that your message could not be delivered to one or more recipients. The message is attached below. The remote mail system said: 5.7.0 Blocked - see https://support.proofpoint.com/dnsbl-lookup.cgi?ip=8... [email protected]

As far as I know that's not my IP [ My IP starts 81. ] nor is it my mate's [ yes he checked for me this evening]

2) Friends in UK and Ireland did get e-mails from me today - no problem at all

3) Friend in USA can get e-mails from the MPB using my @me.com address from iTouch and the MBP

4) Friend in USA can get emails from the iTouch using the NTL address and the @me.com one.

Any ideas as to what I can do to sort things out ?

A warning - I am not technologically literate.

Your outgoing email is being routed through a VirginMedia SMTP relay and that relay has been blocked by a spam detector. You should report this to VirginMedia.

OK - as I said being technologically incompetent

Why is the e-mail to the .mac address in the USA being blocked if I send from NTL on the MBP , but not if I send from the iTouch using NTL

[As he's not yet online can't check using the iPad ]

And please don't laugh - how do I tell VirginMedia ?

Yesterday I did report - using the link that had appeared on the bounce message - it as a false positive.

This is driving me nuts - now a .me address has bounced

It's no good me phoning them - it will go Off Shore - and I've problems with accents as I'm deaf .

The phone is hard enough - I really need a human being who is willing to listen and not tell me to reboot the Router - done that , Also had the router off overnight , but it takes a long time offline for me to get a new IP

I need the name and e-mail address for a decent human being who will help me

Well - I finally decided enough was enough and phoned

Yes I got the automated thingy at the beginning - you know reboot the super hub and we see you haven't done this for some time . LIARS - the super hub was disconnected overnight so was off for over 6 hours and yes the MPB was fired up once the lights were stable.

Eventually I got a human - a Welsh guy who admitted he knew nothing about this and wanted to take control of my MBP - that is NOT in my scheme of things. He then admitted he knew nothing about Apple stuff.

After 30 mins of him going away to talk to folk about the problem I got thoroughly fed up and asked for a name and e-mail address so I could sent the screenshot of the thing I got telling me that the email could not be delivered because of spamming -oh and guess what the IP of 90. xx.xxx.xx leads to - VIRGINMEDIA.net !!

Seems this is not possible - no-one has an external e-mail so I can't communicate with one person till this is sorted out . I have 2 wonderful screenshots and I can't get them to anyone in Virgin Media - flipping wonderful

Eventually I got David to realise I was very very serious, when I said that I was not prepared to put up with this and I wanted to talk with someone who would take management of the problem- even if I had to go to the top , and I warned him that was something I would do !

He promised me his Manager called John would get back to me within an hour - that was 3 hours ago and I'm still waiting.

I've carried on testing and I have 3 friends who have assorted apple e-mail addresses and all are blocked.

They are now blocked from every iThing I have.

I've even tried emailing myself at my .me addy from NTL - and I can't - but I can send from the me.com addy to everyone in my address book

Anyone know the CEO's e-mail address - so I have it ready for next week ?

I am guessing that you are sending your outgoing email via an SMTP relay that is called either smtp.blueyonder.co.uk or smtp.ntlworld.com or smtp.virginmedia.com or smtp.virgin.net. These appear to have been spam blocked.

Remove the offending SMTP relay from your email settings. It is not necessary as Virginmedia do not block outgoing SMTP. If you are still stuck, use webmail until the relay gets unblocked.

But why is it only the Apple e-mails ? Everything goes out through smtp.ntlworld.com

Nothing else is affected and I fail to see why I have to use webmail which I hate like poison.

I suggest you drop using smtp.ntlworld.com in your settings. It would seem that smtp.ntlworld.com is spam blocked.

No sure I understand why you hate webmail. I solely use that these days; its convenient and also secure.

It's [censored] slow and full of adverts!

Secure? Secure from prying eyes?

What SMTP you suggest in its place? If you use GMail or Hotmail's they replace your sending addy with their own.

So what is the solution that you are proposing?

smtp.ntlworld.com is only spam blocked for me.com and mac.com !!

Why do I hate webmail - because for some unknown reason everything seems to get my dead husband's name on the e-mail ! After 6 years this is rather more than I appreciate

I just want 80.02.253.75 know-smtprelay-omc-11.server.virginmedia.net dealt with so MY emails can be sent

ive not used the ntlworld email for years after i started having problems where i could send to a friend on hotmail.com yet if he sent me an email from the same address it would bounce back to him.

I now use google and yahoo.

if its still getting your husbands name on it then the account hasnt been switched over to your name correctly.

One of my friends lost her husband of 9 years to a heart attack and 2 years on she was still getting letters on his name even though they claimed the account was on hers.

I would ring support as early as possible in the morning around 8ish and chances are u will get through to an English call center.

If they still don't sort it ask to get put through to retentions and they will do anything to keep u as a customer, just explain the situation and await and outcome.

Wonders of wonders !

The block seems to have been lifted - about 2 hours ago

Yes I've sent a test message to the mac.com address in the USA and it's been received