Speeds fluctuating ?

I'm on VM 50meg after being upgraded in May this year. I do regular TBB speed tests and have noticed that these are now showing results I'm not happy with. Like this
http://www.thinkbroadband.com/speedtest/results.html...

I ran a test late last night (site clock is an hour out I think) and got this
http://www.thinkbroadband.com/speedtest/results.html...
which was much better. But, earlier in the week it was like this
http://www.thinkbroadband.com/speedtest/results.html...
and this
http://www.thinkbroadband.com/speedtest/results.html...

It should look like this
http://www.thinkbroadband.com/speedtest/results.html...
and had stayed like that, day and night, for week after week - until quite recently. I have test results going a long way back, this seems to have started in early August.

I really hate calling 150 and trying to get any sense... Any thoughts or suggestions welcome, I wouldn't even know how to describe it to the call centre. They tell you to use speedtest.net and that shows 16ms/15.43Mbps/3.03Mbps - they'll just say 'nothing wrong' to that.

The effect is slow loading pages, even Google and TBB. Email locks up if there are a few in the box. I've checked carefully for running processes and have run the checks when nobody else is using the 'net. Yes, I've reset and/or unplugged the Superhub2 a few times, rebooted the PC, all the stuff they tell you to do.

It is down to congestion/contention

The HTTPx6 uses six downloads at once which tends to negate the effects of contention, and speedtest.net does similar. Ours is one of the few testers to do both single and multiple download tests.

Might improve once the kids go back to school.

Thanks Andrew.

My first thought was school holidays too, but we've not suffered anything like this in the past.

I'll keep an eye on it.

Slow loading pages doesn't seem like a good thing.

Most users want their web pages to load quickly, not to download all of the internet in a few seconds.

In reply to a post by pcoventry76:

I never get anywhere near for the 1x test but always do on the 6.

But I usually do - http://www.thinkbroadband.com/speedtest/results.html...

In reply to a post by pcoventry76:

So maybe you should worry about greater things in life?

I can only worry about one problem at a time...

Think yourself lucky I have spent over two months trying to sort this problem out with VM.
I now call the techs mobile direct and put the kettle on ready for them coming.

This is what I pay for
http://www.thinkbroadband.com/speedtest/results.html...

Often this is what I get
http://www.thinkbroadband.com/speedtest/results.html...

Basically they haven't a clue I have new RG11 cable to my house the house connection has been rewired and I am on my third "Superhub" they have finally admitted if they cannot fix it my contract will be terminated as they cannot guarantee my service.

Andy.

That is a huge reduction in anticipated speed but surely what you "pay for" is an UPTO speed?

Depending upon congestion then you will get less than your max.

Do VM guarantee more than a minimum speed?

What I pay for is a 150 Mbps service yes that is an UPTO speed but getting less than 5% of it is unacceptable in anyones view. I know it slows when congested and accept that but this is not congestion as it happens all times of day and night when there is hardly any traffic.
As far as VM are concerned below 50% of the upto speed and constant drop outs of service means there is a problem that they will investigate that is why I have one of their techs camped on my living room floor with his laptop trying to solve the issue.
If I wanted a 5 Mbps service I would pay a lot less than I do now and be very happy with 3 Mbps.

Andy.

Edited by deleted (Mon 01-Sep-14 11:31:54)

Never seen any issues in Northern Ireland with speed, I think due to non over-subscribing.