Engineers out-sourced to India now?

I currently have a fault on my broadband (F003640533) for which the web site status has said 'We have identified the problem and an engineer is on their way.' for over 19 hours now.

Have VM now out-sourced engineers to India so they have to fly them in whenever they need them?

If engineer is waiting for a spare part to be delivered before leaving to attend cab or place with fault, then not that odd.

Ah don't be a spoil sport , I was poking fun at the literal meaning of their useless status information. I do wish there was some way of finding out what is actually going on but with VM you get what you pay for, i.e. cheap broadband thus poor customer service.

In reply to a post by Daemon66:

Ah don't be a spoil sport , I was poking fun at the literal meaning of their useless status information. I do wish there was some way of finding out what is actually going on but with VM you get what you pay for, i.e. cheap broadband thus poor customer service.

Or in my case poor quality broadband which slows to a crawl every evening. All of my street are on Virgin apparently. So I am not and the difference is night and day