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Standard User jchamier
(eat-sleep-adslguide) Sat 02-Jan-16 18:31:22
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understanding speed upgrades?


[link to this post]
 
A friend of mine across town has Virgin Cable with the original SuperHub in modem mode. Not touched the setup for about 3 years, and recently replaced his router with a newer one. Did speed tests and confirmed he is receiving 60 Mbps download and about 2.5 to 3 Mbps upload. He logged into MyVirginMedia last night to be given a panel that says "you should get 150 Mbps from July 2015" but absolutely nowhere to click to do accept or move up to this speed.

Maybe it was because he was using MS Edge browser on Win10, but anyone know what is supposed to happen?

thanks

plusnet unlimited fibre 80/20 since 2 Jun 14 / Sync 6th Nov: 58,280/10,784 kbps with G.INP
16 years UK broadband (Since 1999 ntl:cable trial), Asus RT-AC68U & HG612 - BQM - Flash Speedtest - HTML Speedtest
Administrator MrSaffron
(staff) Mon 04-Jan-16 10:01:11
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Re: understanding speed upgrades?


[re: jchamier] [link to this post]
 
Not sure why a browser version is important to the question.

The speed upgrades are one of those you will get them anyway, there are a small group on legacy packages that won't, but for the vast majority they just happen automagically.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User jchamier
(eat-sleep-adslguide) Mon 04-Jan-16 18:16:56
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Re: understanding speed upgrades?


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Not sure why a browser version is important to the question.

I wondered if he was missing a button because of using Edge that not all websites work with yet (and refusing to try another browser).

The speed upgrades are one of those you will get them anyway, there are a small group on legacy packages that won't, but for the vast majority they just happen automagically.


good to know, thanks.

plusnet unlimited fibre 80/20 since 2 Jun 14 / Sync 6th Nov: 58,280/10,784 kbps with G.INP
16 years UK broadband (Since 1999 ntl:cable trial), Asus RT-AC68U & HG612 - BQM - Flash Speedtest - HTML Speedtest


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Standard User Ignitionnet
(knowledge is power) Mon 04-Jan-16 22:30:08
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Re: understanding speed upgrades?


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
The speed upgrades are one of those you will get them anyway, there are a small group on legacy packages that won't, but for the vast majority they just happen automagically.


Not this time. For right now at least people are being emailed when the upgrades are 'ready' and can then request the upgrade.

Strange I know.
Administrator MrSaffron
(staff) Tue 05-Jan-16 11:00:26
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Re: understanding speed upgrades?


[re: Ignitionnet] [link to this post]
 
I guess a change due to the new bosses, seeing around 1.5% to 2% on the fastest 200 Mbps product in December 2015 based on speed test results.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Ignitionnet
(knowledge is power) Tue 05-Jan-16 15:32:11
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Re: understanding speed upgrades?


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
I guess a change due to the new bosses, seeing around 1.5% to 2% on the fastest 200 Mbps product in December 2015 based on speed test results.


I can easily imagine that those on the 152Mb tier already would be aware of the upgrade and be requesting it ASAP. In some cases even by going to the retentions team at VM and demanding it as new customers are able to purchase it.
Standard User Bryer
(experienced) Tue 05-Jan-16 17:41:05
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Re: understanding speed upgrades?


[re: Ignitionnet] [link to this post]
 
I believe the upgrades to speed in certain areas have been significantly delayed as Virgin Media are fixing their back end issues with utilisation across the country instead of pushing the upgrades and then dealing with the complaints. The current complaint to OFCOM per 1000 customers stands at 7 for Virgin, they aim to keep it below 10, so if the speed increase doesn't perform as expected, you'll see that figure rise.

The 06 area has had all speed upgrades pushed to April 2016 to allow them to resolve the over subscription of the service. They are putting in a lot more backhaul routing out of the Basildon "exchange" and that feeds most of East Anglia.
Standard User Ignitionnet
(knowledge is power) Tue 05-Jan-16 18:04:36
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Re: understanding speed upgrades?


[re: Bryer] [link to this post]
 
In reply to a post by Bryer:
The 06 area has had all speed upgrades pushed to April 2016 to allow them to resolve the over subscription of the service. They are putting in a lot more backhaul routing out of the Basildon "exchange" and that feeds most of East Anglia.


Interesting. I'll ask someone about the situation in Basildon. Not impossible but unusual for the headend to be running out of capacity. Usually customer-facing CMTS ports in strife.
Standard User Ignitionnet
(knowledge is power) Tue 05-Jan-16 18:24:30
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Re: understanding speed upgrades?


[re: Ignitionnet] [link to this post]
 
In reply to a post by Ignitionnet:
In reply to a post by Bryer:
The 06 area has had all speed upgrades pushed to April 2016 to allow them to resolve the over subscription of the service. They are putting in a lot more backhaul routing out of the Basildon "exchange" and that feeds most of East Anglia.


Interesting. I'll ask someone about the situation in Basildon. Not impossible but unusual for the headend to be running out of capacity. Usually customer-facing CMTS ports in strife.


Okay doesn't sound like there are any issues with backhaul from Basildon to the rest of the network.

A few problems with connections between some CMTS and the Basildon core routers, though.

Alongside that probably more localised issues with some ports being overcapacity.

Edited by Ignitionnet (Tue 05-Jan-16 18:32:26)

Standard User Daemon66
(regular) Wed 06-Jan-16 09:59:13
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Re: understanding speed upgrades?


[re: Bryer] [link to this post]
 
I'm 06 (Chelmsford) and I got mine a month or so back, did I manage to get in before they pushed it back?

It does seem to be a little more unstable than I what I had at 152. Very rarely get a steady graph line from either the HTTPx1 or HTTPx6 speed tests and HTTPx1 is very often significantly lower than HTTPx6.
Standard User Bryer
(experienced) Wed 06-Jan-16 11:17:09
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Re: understanding speed upgrades?


[re: Daemon66] [link to this post]
 
In reply to a post by Daemon66:
I'm 06 (Chelmsford) and I got mine a month or so back, did I manage to get in before they pushed it back?

It does seem to be a little more unstable than I what I had at 152. Very rarely get a steady graph line from either the HTTPx1 or HTTPx6 speed tests and HTTPx1 is very often significantly lower than HTTPx6.


I'm in Grays, which is served by Basildon, in the 06 area.

My update has been pushed back from December to April, back to February at present but not holding out hope as the speeds are super unstable at the moment. Getting 50meg on 152 meg product at peak times.

Virgin stated they were doing some work on the back end to improve the stability of services at peak times, hence the delays in Area 06.
Standard User DaveJ
(learned) Thu 14-Jan-16 11:01:22
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Re: understanding speed upgrades?


[re: jchamier] [link to this post]
 
To go back to the original question. If the Superhub is in modem mode, then what is he using as a router? Some older routers won't support the higher bandwidth (my Draytek 2930 wouldn't).

And is it a wired or wireless connection? Older wireless won't support the 150Mbps either (and neither will a lot of newer stuff either, unless you are sitting on top of the wireless access point).

.
Standard User jchamier
(eat-sleep-adslguide) Thu 14-Jan-16 11:13:57
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Re: understanding speed upgrades?


[re: DaveJ] [link to this post]
 
In reply to a post by DaveJ:
To go back to the original question. If the Superhub is in modem mode, then what is he using as a router? Some older routers won't support the higher bandwidth (my Draytek 2930 wouldn't).

Asus RT-N66U which has been benchtested to support 800mbps WAN to LAN. So I don't think thats a problem. (testing using wired connection).

Also the MyVirginMedia site says "your upgrade is ready as of July 2015" which is over 6 months ago, so very confusing wink

plusnet unlimited fibre 80/20 since 2 Jun 14 / Sync 6th Nov: 58,280/10,784 kbps with G.INP
16 years UK broadband (Since 1999 ntl:cable trial), Asus RT-AC68U & HG612 - BQM - Flash Speedtest - HTML Speedtest
Standard User horseman
(newbie) Sat 16-Jan-16 13:31:34
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Re: understanding speed upgrades?


[re: jchamier] [link to this post]
 
In reply to a post by jchamier:
....
......
Also the MyVirginMedia site says "your upgrade is ready as of July 2015" which is over 6 months ago, so very confusing wink


That's likely a website error as Speed Boosts did not officially launch till 1October so If you accessed MyVM Accounts and it still says July2015 AND NOT 2016 then ring Retentions.
If you accessed it via post code checker > speedupgrade then it's an error (ala Y2K) that VM haven't corrected yet for some areas....

Regards,
Tony

Edited by horseman (Sat 16-Jan-16 13:32:56)

Standard User horseman
(newbie) Sat 16-Jan-16 13:45:07
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Re: understanding speed upgrades?


[re: Ignitionnet] [link to this post]
 
In reply to a post by Ignitionnet:
In reply to a post by MrSaffron:
The speed upgrades are one of those you will get them anyway, there are a small group on legacy packages that won't, but for the vast majority they just happen automagically.


Not this time. For right now at least people are being emailed when the upgrades are 'ready' and can then request the upgrade.

Strange I know.

You can't rely on email but the invite should be on your e-bill account but even stranger (but completely predictable in my case) is that someone will always prove an exception to that rule! At least two SKWB user/nodes in Brighton were auto speed boosted to V200 on 1stOct (2 weeks before ArrisE6k was implemented)! wink

Regards,
Tony
Standard User dronkula
(regular) Sun 17-Jan-16 17:39:07
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Re: understanding speed upgrades?


[re: jchamier] [link to this post]
 
In reply to a post by jchamier:
A friend of mine across town has Virgin Cable with the original SuperHub in modem mode. Not touched the setup for about 3 years, and recently replaced his router with a newer one. Did speed tests and confirmed he is receiving 60 Mbps download and about 2.5 to 3 Mbps upload. He logged into MyVirginMedia last night to be given a panel that says "you should get 150 Mbps from July 2015" but absolutely nowhere to click to do accept or move up to this speed.

Maybe it was because he was using MS Edge browser on Win10, but anyone know what is supposed to happen?

thanks


I thought the original Superhub had a maximum speed anyway of around 60mb and if you want to get a faster service, you need to get a newer Hub (which normally requires a new minimum contract).

Not sure if there's a difference between router and modem mode though with them.
Standard User jchamier
(eat-sleep-adslguide) Sun 17-Jan-16 18:34:28
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Re: understanding speed upgrades?


[re: dronkula] [link to this post]
 
In reply to a post by dronkula:
I thought the original Superhub had a maximum speed anyway of around 60mb and if you want to get a faster service, you need to get a newer Hub (which normally requires a new minimum contract).

Not sure if there's a difference between router and modem mode though with them.


Apparently he's is being sent a "home upgrade kit" which I guess is a new SuperHub, and I don't think agreeing to stay with VM would be a problem. Hopefully he can still use modem mode on the new device.

plusnet unlimited fibre 80/20 since 2 Jun 14 / Sync 6th Nov: 58,280/10,784 kbps with G.INP
16 years UK broadband (Since 1999 ntl:cable trial), Asus RT-AC68U & HG612 - BQM - Flash Speedtest - HTML Speedtest
Standard User Yves
(knowledge is power) Sun 17-Jan-16 21:51:03
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Re: understanding speed upgrades?


[re: dronkula] [link to this post]
 
I have been told by several people at VM that the speed upgrade with new hub does NOT start a new minimum contract period.
Standard User BuckleZ
(fountain of knowledge) Mon 18-Jan-16 10:09:20
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Re: understanding speed upgrades?


[re: Yves] [link to this post]
 
Correct, there is no new contract, I got 150Mb a while back, and my contract is still expiring in March.

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