Take a look at my TBB tests linked earlier in the thread; they're fairly representative of speeds I'm getting with normal downloads, now generally around 8-15Mbps at peak times.
I've no idea what that ~50% figure is relating to, whether it's peak, 95th percentile, or what part of the network it's from, or even if it's accurate. I have been told by someone else however that VM have very rigid utilisation metrics and even if it's bordering on unacceptable, they won't open a ticket until it consistently crosses it.
Unfortunately VM are refusing to even acknowledge a problem exists in my case. After many months of complaining on the forums (since January, but the problem existed for some time before that) someone finally escalated it to networks and I was given a fault code, but they're still saying they can't find a problem, despite the fact it happens very consistently at peak times and I've exhausted fault-finding options on my end. Even friends in my area are having the exact same problem occurring at the same time.
There's quite a long story of trying to get it sorted, including having technicians out only for them to run speedtest.net to a Virgin-owned server and write down the results of that, and say there's nothing wrong on the RF side so they're not able to do anything. I understand that, but saying download speeds are OK on their reports isn't exactly helping matters. But I won't go over the whole thing again here, suffice to say I've tried everything I can think of to rule out local problems and trying to contact VM via everything from phone to chat to their forums.
I'm thoroughly disappointed with their tech support on this issue to say the least, and that's not even including the weeks I spent of having overseas phone support telling me to try again in a week or to reboot my modem because they've sent some signals to fix my modem...
Really I'm just fed up with it now, sick of getting told there's nothing wrong, and having wasted so many hours of my days off trying to get it resolved and waiting in for needless tech visits.
Edited by watercooled (Sat 16-Apr-16 23:50:37)