i was with talktalk before running a solid 13 mbps connection , but when to many of us connected it was running slow ! i was paying a really cheap price anyway i have now signed up with VM 100 mbps thinking that should be good however from 6pm untill 11h30pm every single night since i signed up the speed gets really slow , i understand it's busy time but still i pay like £40 a month !!
on wireless i don't get higher than 9 mbps and tested wired it won't go higher than 12 mbps! which means i had a faster connection at night with my regular connection , i can't even watch a movie HD or even download anything ! however right after 11h30 pm it gets fast again but it's time to go to bed so not much needed anymore !
i called several time customer service , they all come up with different reasons , we can't guaranty speed during peak time or there is an issue in the area or more cables will be added before the 29 th july ( wish i knew that i would not have signed uo )
i am so frustrated with this service ! i never had to call my previous provider about issues like this ..
any help will be much appreciated