I know I've replied to my own post...That's because this message isn't for any particular person who has read or replied to my update.
For many many reasons I'm staying with VM for the next 12 months, who knows what will happen after that. It seems the topic went off on a tangent over the IP address part and I appreciate the suggestions, it's just that they don't do what I need to do.
To explain, I am disabled and stuck at home a lot. I fill the time by doing (a lot of) volunteer work for Community and Internet radio stations. Their servers require a connection to my system that is static. I've used my VM IP address happily for this, it's not changed in years as the superhub is 'always on'.
My main complaint is that VM just don't seem to care any more. They seem OK with a long-standing customer leaving rather than even trying to retain them. It seems so wrong that they have that attitude through most of the chain of 'customer service'. It took so long to sort out several issues that were caused by a new contract being set up late last year that I really don't want to have to go through all that again.
Virgin Cable (200/12) + EE Mobile BB