Having had 38Mb fibre for a few years (with different ISPs), I've now had my appetite whet by Virgin Media's new broadband only bundles.
I have read many posts on forums about the issues regarding the SuperHub 3 and that a new firmware has been released recently to fix most of the main issues e.g. single threaded performance and rebooting when in modem only mode. Can anyone confirm if the new firmware has indeed fixed these issues?
I'm also worried about the numerous posts regarding drop in speeds during peak hours and would welcome any non-biased opinion from those who live in the Ilford, Essex area.
I did call Virgin Media sales team with the above questions but they had no clue whatsoever and transferred me to the technical department who advised me that they only helped fix customer connection problems but were not trained from a technical standpoint (seriously? so what should they call themselves? The technical non-technical department?)
A few minutes later, a "Customer Service Representative" from the area that I live tried to reassure me that there was no problems with Virgin and gave me the whole marketing spiel and tried his best not to answer my questions directly.
My experience with Virgin Media so far? Sales staff have no clue whatsoever, Technical department seemed clueless and the local Virgin rep sounded like a car salesperson. If, but only if I can get say 100/6 or 200/12 Mbps package that is reliable so that I don't have to call dreaded customer service then I would definitely consider switching.
Appreciate anyone out there who can give me a true and unbiased opinion with their experience of Virgin - good or bad.